Software Technical Specialist-API Support

At Expedia Group, we help travelers explore the world, one journey at a time. As a global travel company powered by passionate people, trusted partnerships, and leading technology, we connect travelers, partners, and advertisers through our consumer brands, B2B network, and travel advertising business.

Here, you'll do meaningful work that helps millions of people discover, book, and experience travel with more ease, confidence, and joy. Our five Behaviors-Traveler First, Think Big, Operate with Excellence, Ownership Mindset, and Succeed Together-help foster a supportive environment where people can grow their careers and have the flexibility, benefits, and support to do their best work. Join us and build for travelers everywhere.

• Serve as a subject matter expert for complex partner issues related to integrations, configuration, and user interface workflows.
• Troubleshoot escalated cases, research known solutions, and partner with support, product, and development teams to identify root cause and define next steps.
• Manage high-priority partner issues from intake through resolution, document progress clearly, and set timely expectations with customers.
• Identify, test, scope, and escalate defects to the appropriate teams, and contribute to root cause analysis for high-impact issues.
• Translate findings and operational trends into clear recommendations and visuals that highlight recurring issues and product opportunities.
• Mentor junior team members, share best practices, and contribute to process, documentation, and continuous improvement efforts.
• Support projects by coordinating with cross-functional stakeholders, tracking milestones, and communicating changes that affect timelines.

• You have 2+ years of relevant experience with a bachelor’s degree, or 0–2 years of relevant experience with a master’s degree.
• You have at least 1 year of internet-based travel, software, or technology experience supporting day-to-day operations in a technical environment.
• You have an associate’s degree in a technical field or related field; or equivalent related professional experience.
• You have experience using case management or customer relationship management tools, along with Microsoft Office applications, to manage work and communicate updates.
• You have working knowledge in one or more technical areas such as GraphQL, SQL, JSON, REST, SOAP, Postman, Splunk, Kibana, Escapia UI, or CRSTPF.
• You are comfortable supporting escalated partner issues, tailoring troubleshooting to customer needs, and de-escalating challenging situations with professionalism.
• You communicate clearly and thoughtfully, ask effective follow-up questions, and collaborate well across support, product, and development teams.
• You can manage competing priorities, remove roadblocks, and contribute to projects, process improvements, and team knowledge sharing.
• Preferred: You have experience supporting partner-facing software, travel technology, property management workflows, or trust accounting processes.

The total cash range for this position in Austin is $64,500.00 to $90,000.00. Employees in this role have the potential to increase their pay up to $103,000.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.

Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual’s knowledge, skills, and experience. Pay ranges may be modified in the future.

Benefits and perks

Expedia Group offers benefits and perks designed to support employees and their families, including medical, dental, and vision coverage, paid time off, an Employee Assistance Program, wellness and travel reimbursement, travel discounts, and International Airlines Travel Agent Network (IATAN) membership. Learn more about life at Expedia Group at https://careers.expediggroup.com/life.

Accommodation requests

Expedia Group is committed to providing an inclusive and accessible recruiting experience. If you need an accommodation or adjustment due to a disability during the application or recruiting process, please submit a request at https://expedia.service-now.com/askeg?id=job_accommodation.

About Expedia Group

Expedia Group includes three flagship consumer brands - Expedia, Hotels.com, and Vrbo - along with a leading B2B travel business and travel advertising offerings. Across our brands and business, we help travelers explore the world with confidence and ease.

Important notice

Employment opportunities and job offers at Expedia Group will always come from Expedia Group's Talent Acquisition and hiring teams. Never share sensitive personal information unless you are confident of the recipient. Expedia Group does not extend job offers via email or messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official place to find and apply for roles is https://careers.expediagroup.com/jobs/.

Equal Opportunity

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristic protected by law. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.