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We don’t just build technology. We build hope for everyone dealing with Cancer.Elekta is shaping the standard of care, together with healthcare providers, by developing precision radiation medicine that brings advanced radiotherapy into routine clinical practice. Our solutions support consistent, efficient and personalized care, addressing evolving patient needs. Through adaptive radiotherapy, precision treatment delivery and integrated workflows, Elekta supports care teams across a range of clinical settings. Each year more than 2 million patients are treated using Elekta solutions across over 130 countries. Elekta is headquartered in Stockholm, Sweden, with over 4,000 employees and offices in more than 40 countries. The company is listed on Nasdaq Stockholm. For more information, visit elekta.com.
• Support Specialists are primarily responsible for supporting the Elekta product family, associated third-party products and the people who benefit from their use.
• The key activities of the role are supporting customers, business units and distributors with their product issues. Product support requests will be submitted to the support team via phone, email, customer portal or other channels. It is vital that all product issues are reviewed in a professional and timely manner with the clinical impact of the issue being identified as quickly as possible to determine the case priority.
• Primary resource for answering phone calls from customers, business units and distributors seeking product support
• Troubleshoot product issues in a live clinical environment
• Prioritize activities to ensure clinical system down problems receive immediate attention
• Clearly document all support activities in line with Elekta policies and procedures
• The individual is expected to be first and foremost a good communicator with excellent interpersonal skills and dedication to our customers.
• Level 1 support specialists are expected to have the appropriate passion and drive to develop their knowledge to enable them to progress to the next level of support specialistResponsibilities• Resolve and/or escalate cases as required.
• Attend internal and external training as required. Demonstrate knowledge and skills
obtained from training.
• Visit customer sites to investigate and resolve product issues
• Prioritize and managing cases in an efficient and professional manner
• Communicate with customers to understand the problem, localize the origin, and troubleshoot efficiently to bring about swift resolution
• Clearly explain to the customer what steps are necessary to diagnose and resolve the problem so that they are fully aware of the implications and timescales involved before the work commences and throughout the case lifecycle
• Escalating and seeking advice and assistance as required in order to ensure all issues are
• managed to a satisfactory resolution in the fastest possible time
• Utilize suitable remote support tools to identify issues proactively and resolve issues remotely, in line with agreed targets.
• Out of hours/bank holiday support
• Perform software installation and troubleshooting
• Perform network troubleshootingAuthoritiesNARelevant Knowledge, skills and competencies• Strong technical support skills in the area of PC/Network Computing, IP address, port forwarding, firewall setting, router.
• Experience in medical imaging, linear accelerators and/or clinical use of radiotherapy
products is desirable
• Knowledge of SQL, Citrix and networking
• Familiar with Microsoft server administration, AD, DHCP, DNS, Group Policy,,Server Role, Task Scheduler
• Experience with remote service application and virtual server (example : VMware)
• Proficient in Bahasa and English
• Excellent verbal and written communication skills
• Ability to effectively interact with customers and colleagues
• Ability to work in a team environment
• Flexible and accommodating approach
• Ability and desire to promote Elekta’s professional image
• Can demonstrate outstanding customer care skills
• Experience in a software support environment
• Degree or above in Computer Sciences (or equivalent)
• At least 3 years’ experience in software support
• Knowledge of Health Care software (desirable)
Skills Required
- Strong technical support skills in PC/Network computing (IP address, port forwarding, firewall settings, routers)
- Knowledge of SQL
- Knowledge of Citrix
- Networking knowledge (general)
- Microsoft server administration (Windows Server)
- Active Directory (AD) administration
- DHCP and DNS management
- Group Policy configuration
- Task Scheduler and server role familiarity
- Experience with remote service applications and virtual servers (example: VMware)
- Proficient in Bahasa and English
- Excellent verbal and written communication skills
- Ability to interact effectively with customers and colleagues / work in a team
- Outstanding customer care skills / customer-facing experience
- Experience in a software support environment
- Degree or above in Computer Science or equivalent
- At least 3 years' experience in software support
- Experience in medical imaging, linear accelerators, or radiotherapy clinical use
- Knowledge of Health Care software
Elekta Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Elekta and has not been reviewed or approved by Elekta.
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Retirement Support — A 401(k) with employer match is a prominent benefit, with vesting noted as part of the plan.
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Leave & Time Off Breadth — PTO and paid holidays are included, with PTO accruing from the start and rollover allowed within limits.
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Healthcare Strength — Medical, dental, vision, life and disability coverage are included, complemented by an Employee Assistance Program.
Elekta Insights
What We Do
At Elekta, our outcome-driven and cost-efficient solutions provide lasting clinical difference and are developed through sustainable environmental, social and governance practices. We’ve been working openly and proactively with clinicians and our partners for almost half a century to advance precision radiation therapy and meet continuously evolving patient needs—no matter where they are in the world. To us, it's personal, and our global team of 4,700 employees combine passion, science, and imagination to profoundly change cancer care. We don’t just build technology, we build hope. Elekta is headquartered in Stockholm, Sweden, with offices in 120 countries and listed on Nasdaq Stockholm.
