Software Engineering Manager

Work Location Type: Hybrid
Req Number 326978
About Grainger
W.W. Grainger, Inc., is a leading broad line distributor with operations primarily in North America, Japan and the United Kingdom. At Grainger, We Keep the World Working® by serving more than 4.5 million customers worldwide with products and solutions delivered through innovative technology and deep customer relationships. Known for its commitment to service and award-winning culture, the Company had 2024 revenue of $17.2 billion across its two business models. In the High-Touch Solutions segment, Grainger offers approximately 2 million maintenance, repair and operating (MRO) products and services, including technical support and inventory management. In the Endless Assortment segment, Zoro.com offers customers access to more than 14 million products, and MonotaRO.com offers more than 24 million products. For more information, visit www.grainger.com.
Compensation
The anticipated base pay compensation range for this position is $134,100.00 to $223,500.00.
This position is not eligible for any form of sponsorship now or in the future. Individuals requiring sponsorship (e.g. OPT or H1B visa status) should not apply. Only individuals authorized to work in the United States now and for the foreseeable future will be considered for this position.
Rewards and Benefits
With benefits starting on day one, our programs provide choice and flexibility to meet team members' individual needs, including:

• Medical, dental, vision, and life insurance plans with coverage starting on day one of employment and 6 free sessions each year with a licensed therapist to support your emotional wellbeing.
• 18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date) and 6 company holidays per year.
• 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required.
• Employee discounts, tuition reimbursement, student loan refinancing and free access to financial counseling, education, and tools.
• Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents.

For additional information and details regarding Grainger's benefits, please click on the link below:
https://experience100.ehr.com/grainger/Home/Tools-Resources/Key-Resources/New-Hire
The pay range provided above is not a guarantee of compensation. The range reflects the potential base pay for this role at the time of this posting based on the job grade for this position. Individual base pay compensation will depend, in part, on factors such as geographic work location and relevant experience and skills.
The anticipated compensation range described above is subject to change and the compensation ultimately paid may be higher or lower than the range described above.
Grainger reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion at any time, consistent with applicable law.
Position Details:
We are seeking a Engineering Manager to join our Customer Information Management (CIM) team. The CIM team owns the enterprise address platform. Our mission is to deliver a trusted, centralized set of address services that standardize, validate, and serve address data through scalable, API-first solutions.
By building reliable and reusable address capabilities, we enable product and engineering teams to seamlessly support shipping, billing, and other address use cases-reducing duplication, minimizing errors, and lowering operational risk across the organization.
As an Engineering Manager on the CIM Address team, you will play a key role in ensuring delivery, monitoring metrics, create high performing teams, coaching and mentoring the engineers on your team.
You will collaborate closely with architects, product managers, analysts, data engineers, and other cross-functional partners to deliver end-to-end solutions that integrate, process, and manage customer data from diverse internal and external sources.
This position reports to theSenior Manager, CIM, Product Engineering.
This position is not eligible for any form of sponsorship now or in the future. Individuals requiring sponsorship (e.g. OPT or H1B visa status) should not apply. Only individuals authorized to work in the United States now and for the foreseeable future will be considered for this position.
You will:

• Own the end-to-end delivery and reliability of address standardization, validation, and enrichment services.

• Provide guidance and leadership to Software Engineers, helping define their roles responsibilities, and expectations.

• Support career development through regular feedback, goal setting, and performance management.
• Ensure healthy team operations, including sustainable delivery, on-call practices, and incident response.
• Act as a key partner to product and downstream engineering teams that consume address APIs.
• Lead incident response, root cause analysis, and follow-through on preventative improvements.
• Champion automation, monitoring, and observability across the platform.

• Collaborate with Product Managers to align on product roadmaps and translate requirements into actionable strategies.

• Promote continuous improvement in software development processes and workflows using metrics to guide decision-making.

• Ensure adherence to established development standards, coding practices, and quality assurance processes.

• Track and analyze metrics to monitor team effectiveness and quality outcomes.

• Identify process inefficiencies or quality issues and implement improvement initiatives.

• Serve as a point of contact for escalation related to the team's projects and deliverables.

You have:

• Bachelor's Degree in Information Technology, Computer Science, or related field required

• 5+ years' experience in Software Engineering required

• 2+ years' experience leading developers required

• Ability to manage Agile sprint teams, vendor relationships, on-shore/off-shore teams

Technical Knowledge in:

• Java & J2EE stack with basic Java frameworks (Spring, Hibernate, Spring Boot)

• Web application front-end frameworks (React, NextJS)

• CI/CD, automated testing, automated monitoring.

• Containerization platform (Docker, Kubernetes, or OpenShift)

• Cloud stack (AWS, Google Cloud Platform, Azure

• Software security and basic vulnerabilities

• Micro-services architecture

• Event-streaming technologies (Kafka)

• Familiarity with additional programming languages (Kotlin, Python)

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, protected veteran status or any other protected characteristic under federal, state, or local law. We are proud to be an equal opportunity workplace.
We are committed to fostering an inclusive, accessible work environment that includes both providing reasonable accommodations to individuals with disabilities during the application and hiring process as well as throughout the course of one's employment, should you need a reasonable accommodation during the application and selection process, including, but not limited to use of our website, any part of the application, interview or hiring process, please advise us so that we can provide appropriate assistance.