ABOUT EVERNORTH:
Evernorth℠ exists to elevate health for all, because we believe health is the starting point for human potential and progress. As champions for affordable, predictable and simple health care,
we solve the problems others don’t, won’t or can’t.
Our innovation hub in India will allow us to work with the right talent, expand our global footprint, improve our competitive stance, and better deliver on our promises to stakeholders. We are passionate about making healthcare better by delivering world-class solutions that make a real difference.
We are always looking upward. And that starts with finding the right talent to help us get there.
Position Overview
The Senior ServiceNow Developer will be a crucial member of the ServiceNow team, performing hands-on support for end-users, day-to-day maintenance, planning, and testing system upgrades, coaching other team members on best practices, as well as troubleshooting advanced custom applications. The Senior ServiceNow Developer will work with architects, developers, and other product members in the fulfillment of updates, fixes, and new features within our key applications, including ITSM, ITOM, IRM, ITBM, CSM, CMDB, Discovery, Event Management, and Orchestration.
The Evernorth℠Technology strategy is fully aligned with our business strategy, resulting in an opportunity for you to influence in various directions – this includes technology\business direction but also recruiting and mentoring employees and influencing selection of and relationships with vendor resources to ultimately build and contribute within a world class Delivery Vertical.
This is a hands-on position with visibility to the highest levels of Evernorth℠ management who are motivated to see the successful results of our efforts. The solution focuses on enabling this change using the latest technologies and development techniq
Section 3: Responsibilities
Clearly outline the primary duties and tasks associated with the role. Use action verbs (i.e., lead, drive, analyze, assess, research, etc.) to convey expectations.
Responsibilities
Contribute to roadmap and strategy presentations that align to organizational goals and resources.Participate in the full SDLC Requirements Gathering, Analysis, design, and coding, testing, training, and operational support using agile methodologiesWork with process owners and business stakeholders to translate business requirements into functional requirements within ServiceNow and proposing solution and design suggestionsDesigning solutions to enhance IT service requests in Service Request Management module by developing JavaScript programs and workflows.Timely support of any implementation and performance issues reported on ServiceNow platformConfiguration of Email Notifications and Alerts to notify users about specific activities in the systemDevelop User Interfaces - Configure and maintain Forms, Lists, Views, UI Policy, UI Scripts, UI Actions, View Rules, Welcome Page Content, Map Pages, and other UI elements for ServiceNow modules.Perform environmental promotional activities from Dev to Stage and Test.Designed various custom ServiceNow reports for enhancing higher level management for monitoring the performance of various support teams.
Qualifications
Required Skills:
SME in ServiceNow system applications and custom applications.Create, maintain, and enhance Incident Management, Problem Management, Service Request Management, Service Catalog, Knowledge Management, Self-Service PortalsCreate and configure Business Rules, UI Policies, UI Actions, Client Scripts, and ACLs including advanced scripting.Proven experience as a ServiceNow Developer with expertise in Flow Designer. Build and maintain automated workflows using Flow DesignerOptimize and troubleshoot existing workflows to ensure efficiency and scalability. Experience designing, building and maintaining integration using Integration Hub, REST, SOAP web servicesExperience in Email notifications.Responsible for standard configuration, user administration, security, workflow, data management and integrations.Activate a plug-in, build reports, gauges, and homepagesSet up Service Level Agreements (SLAs) and monitor SLA workflowsAiding in translating business requirements into technical requirementsExperience working in Agile/Scrum methodologies
Required Experience & Education:
Overall 8-11 years of experience requiredSME in ServiceNow system applications and custom applications.Bachelors degree with Minimum 8 years of ServiceNow platform experience ServiceNow Certified Systems Administrator - MandatoryServiceNow Certified Application DeveloperServiceNow Certified Implementation Specialist – ITSM (preferred)ITIL4 Certified
Desired Experience:
Create, maintain, and enhance Incident Management, Problem Management, Service Request Management, Service Catalog, Knowledge Management, Self-Service Portal Create and configure Business Rules, UI Policies, UI Actions, Client Scripts, and ACLs including advanced scripting of each.Knowledge on ServiceNow platform modules likes HRSD, APM, PPM, GRC, ITAMPerform advanced customizations including Business rules, Script Includes, Client ScriptsExperience designing, building and maintaining integration using REST, SOAP web service Experience on troubleshooting production issues and lead team providing solutions
Equal Opportunity Statement
Evernorth is an Equal Opportunity Employer actively encouraging and supporting organization-wide involvement of staff in diversity, equity, and inclusion efforts to educate, inform and advance both internal practices and external work with diverse client populations.
About Evernorth Health Services
Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.
Cigna Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Cigna and has not been reviewed or approved by Cigna.
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Strong & Reliable Incentives — Strong bonus outcomes are frequently highlighted, with annual bonuses described as really good alongside above-average salary levels. Stock or long-term incentive elements are also noted as part of the overall package in some roles.
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Leave & Time Off Breadth — Time-off benefits are portrayed as a meaningful part of total rewards, including generous PTO and flexibility that can enhance the perceived value of compensation. Flexible work-from-home arrangements are repeatedly linked with satisfaction about the overall package.
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Healthcare Strength — Health coverage is described as broad in design, with preventive care often covered at no charge in-network and options like virtual care and wellness incentives. A large provider network and strong digital tools are positioned as practical advantages when using benefits.
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What We Do
At Cigna, we're more than a health insurance company. We are your partner in total health and wellness. And we’re here for you 24/7 – caring for your body and mind. As a global health service company, Cigna's mission is to improve the health, well-being, and peace of mind of those we serve by making health care simple, affordable, and predictable. Our values are the core of our culture. Our values guide how all 74,000 of us around the world work together, serve our customers, patients, clients, communities, and deliver on our mission.
