Software Engineer

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

What this role is:

You will be working as part of a delivery team that builds microservices on top of AWS. You will help build and maintain the services that power our workforce management product line, including AI-powered capabilities and intelligent automation features. You will help support existing EC2 and Lambda services in production and continuously deploy your own code without downtime. Most importantly, you will be part of a team that genuinely cares about quality, performance, innovation, and leveraging modern AI tooling to improve both product capabilities and engineering efficiency.

What this role is not:

You will not be a simple programmer who is given detailed specifications and forced to write code that others want you to.  You won’t have all the technical decisions made for you.  We want real software engineers here – people who care about doing it right the first time.

What you will bring to the table:

You should be a lifelong learner who can work well within a team.  You should be a strong problem solver who can debug complex customer situations one day and build out new scalable code the next. You should be detail-oriented, be smart, and get things done. 

Key Responsibilities

• Develop and maintain cloud applications that will be used by millions of agents.

• Implement new features through agile development practices, including AI-driven and LLM-based capabilities where relevant.

• Support production environment inquiries and issues.

• Deliver resilient, scalable, and maintainable cloud applications built on AWS.

• Provide feedback on team processes, architecture, and infrastructure.

• Explore innovative technologies, including AI-assisted development tools and generative AI solutions, to support continuous improvement.

• Utilize modern engineering tools such as AI coding assistants and automation platforms to improve development productivity and software quality.

Qualifications

• BS in Computer Science or Software Engineering

• 2+ years of related work experience in front-end, back-end or full-stack development.

• Working experience with Java/ JavaScript/ Python utilizing OOP concepts.

• Familiarity with AI development tools (e.g., ChatGPT, Cursor, Claude Code, etc.) as part of the development workflow.

• Good verbal and written communication skills.

• Experience working with JavaScript frameworks such as Vue/React/Angular is a plus.

• Experience working with Amazon Web Services such as EC2, S3, CloudFormation, CloudWatch, Lambda, DynamoDB, SQS, SNS, Kafka, Redis is a plus.

• Exposure to working with LLMs, AI-powered features, or prompt engineering practices.

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About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at [email protected].

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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.