Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
Software Engineer – AI Services
We are looking for two Software Engineers to join our Tel-Aviv team, where we work closely with research, delivering AI features, such as Sentiment Analysis, Agent Empathy detection and Speech-To-Text, across many regions world-wide, processing 10 million interactions a day.
The Genesys Israeli R&D center embraces a startup mindset in a big corporation, enabling a work environment rich in office culture, visibility, and personal ownership. The advantages of a small group within a well-established company, promotes critical thinking, innovation, and continuous progress.
Responsibilities :
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Design and develop high quality, efficient, testable software, delivering AI features
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Own features all the way from design and implementation to production
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Actively participate in code reviews as a reviewer and author, kindly exchanging constructive comments
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Embrace change and be ready to adapt to evolving requirements, technologies, and priorities
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Proactive, self-driven, eager to learn and collaborate
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Be a team player, while able to work independently
Minimum Requirements:
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B.Sc. in Computer Science or equivalent
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2+ years of professional full time experience as software engineer
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Detailed understanding of object-oriented concepts and design
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Excellent programming skills, particularly in Python or Java
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Understanding of microservices architecture principles and best practices
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Cloud-native application development, preferably AWS based, e.g., Lambda, DynamoDB, EC2, S3, SQS, Sagemaker, Bedrock, etc.
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Experience with CI/CD processes and technologies
Desired Requirements:
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Experience with Pytorch or Tensorflow is a plus
We are looking for great people who are team players with excellent verbal and written communication skills in English. The work is challenging, creative and fast paced.
If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys:
Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to [email protected]. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.
This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.
Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
Top Skills
What We Do
Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a Service℠ so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys Cloud™, an all-in-one solution and the world’s leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility. Visit www.genesys.com.
