Software Engineer

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

• Build high-quality, clean, scalable and reusable code by enforcing best practices around software engineering architecture and processes (Code Reviews, Unit testing, etc.)
• Implement software that is simple to use to allow customers to extend and customise the functionality to meet their specific needs
• Contribute to the design and implementation of new products and features while also enhancing the existing product suite
• Integrate with third-party SaaS platforms and identity providers (OAuth 2.0, SAML, SCIM), handling authentication, rate limits, pagination, and error recovery
• Contribute to AI-powered capabilities in the product
• Write automated tests (unit, integration) and treat test coverage as part of the definition of done
• Debug and resolve product defects, including customer-reported issues, with clear root-cause analysis
• Partner with product managers, UX, and documentation to clarify requirements and surface risks early
• Be a mentor for colleagues and help promote knowledge-sharing

Core engineering

• 3–5 years of professional software development experience building and shipping production software
• Strong programming fundamentals in Java (or a comparable OO language) plus solid JavaScript/TypeScript
• Practical front-end experience with a modern framework (React, Angular, or Vue)
• Working knowledge of relational databases and SQL — schema design, indexing, and query performance
• Experience designing and consuming web services like SOAP and REST APIs
• Familiarity with Git-based workflows and CI/CD pipelines

AI fluency

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving — whether through AI-powered tools, workflow automation, analysis of AI-driven insights, or exploring AI's impact on your function
• Comfort using AI coding assistants (Claude Code, Cursor, Copilot) to accelerate delivery, with the judgment to review and validate what they produce
• Awareness of the practical constraints of production AI — hallucination handling, evaluation, guardrails, token cost, and data privacy

Collaboration & Communication

• Delivers assigned work independently with minimal supervision; knows when to escalate rather than stall
• Communicates clearly in writing — design notes, story updates, and PR descriptions that a reader can follow
• Comfortable in Agile/Scrum ceremonies and iterative delivery

Nice to have

• Experience with the ServiceNow platform (Glide, Flow Designer, scoped applications, etc)
• Background in ITAM/SAM or SaaS management domains
• Knowledge of cloud fundamentals (AWS/Azure/GCP)

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity,  veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.  

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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