Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received.
Meet the Team
As a Site Reliability Engineer (SRE) on the Cisco IQ Team you will play a key role in ensuring the reliability, scalability, and security of our cloud platforms. The broader team is composed of experienced engineers who value innovation and accountability. You will represent the Cisco IQ SRE team, working in a dynamic environment, tackling challenges with creativity, providing technical leadership in defining and delivering on the team's technical roadmap. You will collaborate with cross-functional teams, including software development, product management, customers and security teams, to design, influence, build, and maintain SaaS systems operating at multi-region scale. Your work will directly impact the success of our initiatives by ensuring the underlying platform infrastructure is robust, efficient, and aligned with operational excellence.
CX Engineering - Cisco IQ | Experience: 8+ Years | Role Type: Software Engineer
Role Overview
We are seeking an experienced Engineer to encourage and represent a high-performing team dedicated to ensuring the reliability and scalability of cloud services, with a focus on a rapidly growing next-generation project. The ideal candidate will have hands-on SRE or systems/network administration experience, with familiarity in AWS. This role involves close collaboration across product engineering, service engineering, and SRE teams in a high-trust, well-coordinated environment
Key Responsibilities
- Design, build, and optimize cloud and data infrastructure to ensure the high availability, reliability, and scalability of systems to meet customer needs, while implementing SRE principles such as monitoring, alerting, error budgets, and fault analysis.
- Collaborate closely with cross-functional teams, including customers, development, product management, and security teams, to create secure, scalable solutions and enhance operational efficiency through automation.
- Troubleshoot complex technical problems in production environments, perform root cause analyses, and contribute to continuous improvement efforts through postmortem reviews and proactive performance optimization.
- Lead the architectural vision and shape the team’s technical strategy and roadmap, balancing immediate needs with long-term goals, driving innovation, and influencing the technical direction.
- Serve as a mentor and technical leader, guiding teams and fostering a culture of engineering and operational excellence by sharing your deep knowledge and experience.
- Engage with customers and stakeholders to understand use cases and feedback, translating them into actionable insights and effectively influencing stakeholders at all levels.
- Utilize your strong programming skills to integrate software and systems engineering, building core data platform capabilities and automation to meet enterprise customer needs and roadmap objectives.
- Develop strategic roadmaps, processes, plans, and infrastructure to efficiently deploy new software components at an enterprise scale while enforcing engineering best practices.
Required Qualifications (Mandatory)
- Bachelor’s Degree in Computer Science with 8-14+ years of related experience
- Extensive practical experience in several of the following areas: Linux, Public Cloud, Docker, Kubernetes, Ansible, Networking, Security, Systems Administration, Software Development, and CI/CD
- Ability to design and implement scalable and well tested solutions, with focus on streamlining operations.
- Strong hands-on experience in cloud, preferably AWS.
- Strong Infrastructure as Code skills, ideally with Terraform and EKS or Kubernetes.
- Experience with observability tools using Splunk, Prometheus (Alertmanager), Grafana, Thanos, CloudWatch, OpenTelemetry, and the ELK
- Good understanding of Unix/Linux systems, the kernel, system libraries, file systems, and client-server protocols.
Preferred Qualifications
- Experience building/managing a cloud-based data platform, automation and orchestration of their infrastructure and maintaining high availability, system reliability at scale.
- Ability to handle multiple competing priorities in a fast-paced environment
- Ability to write high quality code in Python, Go, or equivalent programming languages
- Have experience with architecting software and infrastructure at scale with a sense of ownership and accountability.
- Strong personal interest in learning, researching, and creating new technologies with high customer impact
- Superior verbal and written communication and presentation skills, ability to convey complex technical information to non-experts
- Excellent collaboration skills and the ability to bring out the best in a technically diverse team
- Certifications: CKA (Certified Kubernetes Administrator), CKAD (Certified Kubernetes Application Developer), AWS Certified DevOps Engineer, or equivalent certifications in cloud and security domains.
Why Cisco?
At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.
Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.
We are Cisco, and our power starts with you.
Disclaimer
To ensure that we hire the best talent in the right way, we follow a strict hiring process and recently, Cisco has been made aware of fraudulent recruiters claiming to be from the company. Please be advised that any communication from Cisco about careers will:
- be in direct response to an application you have submitted through the company career site
- begin with screening or an interview
- originate from a Cisco email address, and
- be conducted across email, phone, or WebEx
Cisco will never make a job offer without conducting an interview process or ask you for money in any way. If you have been requested to apply for a role or have received an offer from a site other than https://careers.cisco.com or cisco.wd5.myworkday.com, do not provide any personal identifying information, including your Aadhaar or other personal identifying number, birth certificate, banking information, driver's license, or passport.
If you are the target of a recruiting scam, consider filing a report with your local law enforcement authorities. Cisco bears no responsibility, and cannot be held liable, for any claims, damages, expenses, or other inconvenience resulting from or in any way connected to recruiting scams.
Skills Required
- Bachelor's Degree in Computer Science with 8+ years of related experience
- Hands-on experience with Linux/Unix systems and deep OS-level understanding
- Strong hands-on experience in cloud, preferably AWS
- Experience with Docker and containerization
- Experience with Kubernetes and EKS
- Infrastructure as Code experience, ideally Terraform
- Experience with configuration/automation tooling such as Ansible
- Systems administration and networking experience
- Experience with CI/CD practices and tooling
- Experience with observability tools: Splunk, Prometheus (Alertmanager), Grafana, Thanos, CloudWatch, OpenTelemetry, ELK
- Ability to design and implement scalable, well-tested solutions focused on operational streamlining
Cisco Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Cisco and has not been reviewed or approved by Cisco.
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Healthcare Strength — Health coverage is described as robust with multiple plan options and access to onsite/virtual LifeConnections Health Centers on major campuses. Company materials also highlight mental-health resources and comprehensive preventive care, supporting strong core medical benefits.
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Leave & Time Off Breadth — Time away includes company‑wide recharge days, a paid birthday, a year‑end shutdown, and paid Critical Time Off for emergencies. Paid volunteer days further expand opportunities to step away and recharge.
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Parental & Family Support — Policies include a global minimum for paid parental leave for primary caregivers, caregiving concierge services, and on‑site children’s learning centers in select locations. In the U.S., family‑building support is consolidated under Carrot with a defined lifetime maximum, indicating structured assistance across fertility, preservation, adoption, and surrogacy.
Cisco Insights
What We Do
Cisco (NASDAQ: CSCO) enables people to make powerful connections--whether in business, education, philanthropy, or creativity. Cisco hardware, software, and service offerings are used to create the Internet solutions that make networks possible--providing easy access to information anywhere, at any time. Cisco was founded in 1984 by a small group of computer scientists from Stanford University. Since the company's inception, Cisco engineers have been leaders in the development of Internet Protocol (IP)-based networking technologies. Today, with more than 71,000 employees worldwide, this tradition of innovation continues with industry-leading products and solutions in the company's core development areas of routing and switching, as well as in advanced technologies such as home networking, IP telephony, optical networking, security, storage area networking, and wireless technology. In addition to its products, Cisco provides a broad range of service offerings, including technical support and advanced services. Cisco sells its products and services, both directly through its own sales force as well as through its channel partners, to large enterprises, commercial businesses, service providers, and consumers.
