Software Engineer - ServiceNow

As a leading industrial distributor with operations primarily in North America, Japan and the United Kingdom, We Keep The World Working® by serving more than 4.5 million customers worldwide with products delivered through innovative technology and deep customer relationships. With 2023 sales of $16.5 billion, we're dedicated to providing value for customers, fostering an engaging culture for team members and driving strong financial results.
Our welcoming workplace enables you to learn, grow and make a difference by keeping businesses running and their people safe. As a 2024 Glassdoor Best Place to Work and a Great Place to Work-Certified™ company, we're looking for passionate people to join our team as we continue leading the industry over our next 100 years.
Position Details:
The ServiceNow Senior Engineer will understand Now Platform, ServiceNow IT Service Management, IT Business Management. This includes modules for Incident Management, Change Management, Problem Management, Asset Management, CMDB, Service Catalog, Service Portal, Automated Test Framework and Mobile applications.
You will report into Manager of IT Operations. This position is based in Jackson, FL with 2 days in the office.
You Will:

• Designs and develop solutions to meet our requirements and technical design documents.
• Provide guidance how functionality works together and how it works from a technology perspective for complex requirements.
• Technical issues with non-technical folks and translate business needs into technical solutions
• Provide direction on solutions to ensure they are flexible, scalable, and adhere to company standards.
• Build high-quality, clean, scalable, and reusable code by enforcing best practices around software engineering architecture and processes (Code Reviews, Unit testing)
• Develop customized ServiceNow configurations, including custom scripts, workflows, and orchestration activities
• Produce detailed, comprehensive software documentation, such as testing plans, requirements specs, design docs, (incorporate technical requirements for user stories)
• Support integrations to other products and services including the use of IntegrationHub and orchestration, APIs, and related transform maps.
• Test application code, user interface and third-party integration using Automated Test Framework (ATF).
• Monitor health, usage, and overall compliance of ServiceNow and its applications, helps coordinates application and platform upgrades
• Understanding of DevOps including orchestration tools, deploying infrastructure as code (eg Terraform, CloudFormation)
• Coach & executes Agile SDLC. Participate in Initiate and Plan phase

You Have:

• 2 years hands-on ServiceNow development, administration, and implementation experience focused on NOW platform, ITSM, ITBM, CMDB, CSDM, ITIL, ATF, IntegrationHub, Flow Designer
• 1-3 years coding in higher-level languages such as: PowerShell, PHP, Python, C++, or Java)
• 5+ IT industry experience
• Experience speaking with both business and technical customers at all levels
• Web-based development languages (JavaScript, AngularJS, HTML, Bootstrap, CSS, SCSS, HTTP/HTTPS, AJAX, JSON, XML)
• Experience with designing, building, configuring, and testing Integrations; ServiceNow Store, REST API, SOAP API, LDAP, SSO, JDBC, ODBC.
• ITIL Certification Required
• ServiceNow Certified System Admin required
• ServiceNow ITSM Certified Implementer & Certified Application Developer certification a plus

Rewards and Benefits:
With benefits starting day one, Grainger is committed to your safety, health and wellbeing. Our programs provide choice to meet our team members' individual needs. Check out some of the rewards available to you at Grainger.

• Medical, dental, vision, and life insurance coverage starts day one
• Paid time off (PTO) days and 6 company holidays per year
• 6% 401(k) company contribution each pay period
• Education assistance, including financial counseling, tuition reimbursement and low-cost degree options
• Employee discounts, parental leave, and more

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.
We are committed to fostering an inclusive, accessible environment that includes both providing reasonable accommodations to individuals with disabilities during the application and hiring process as well as throughout the course of one's employment. With this in mind, should you need a reasonable accommodation during the application and selection process, please advise us so that we can provide appropriate assistance.