Software Engineer III

Spectrum's Product and Technology team creates, develops, and operates the nation's fastest mobile service, most reliable internet service, most viewed live TV app, and the most advanced WiFi, serving nearly 100 million users and 500 million devices. We are transforming the next era of connectivity and entertainment experiences. The diversity of experience available within Spectrum's Product and Technology team is unmatched and there are opportunities to grow your career as a designer, architect, engineer, developer, operator, or data scientist. We are creative, disciplined, hard-working, complex-problem solvers that believe in collaborating to deliver the highest quality customer experience.
BE PART OF THE CONNECTION
As a Software Engineer III on the VCT Delivery team you will work with technical teams to create software solutions that use prevailing technologies and improve the customers' experience while adhering to business and technical requirements. Design, develop, modify, enhance, and implement software systems designed to support new or existing business initiatives. This position is critical to the on going work in Charter's Conversational IVR. This position performs duties primarily related to the planning and implementation of new functionality being delivered in this space as well as the operational support and reporting that provide transparency of the effects of the changes made in the platform. These activities primarily occur during business hours working with the business and delivery stakeholders.
WHAT OUR SOFTWARE ENGINEER III MOST

• Support IVR(Interactive Voice Response) applications/system.
• Participation and troubleshoot in production outages of the applications.
• Prepare for Daily deployments.
• Support the implementation of new functionality, technology/infra upgrades.
• Remediate Security Vulnerabilities.
• Monitoring tools: Setting/Updating alerts
• Script automation.
• SQL/DB knowledge - ORACLE, SQL SERVER, MONGO DB
• Telecom experience - Avaya, Genesis or similar
• AI/ML experience.
• Understand and apply different SDLC processes, particularly Agile and Scrum; participate fully in Scrum rituals.
• Understand and apply applicable technology security and industry regulatory and legal compliance considerations.
• Work on RCAs.
• Problem tickets.
• Provide an LOE on a project / feature level.
• Contribute to technical requirements and technical design documents.
• Collaborate with other team members to identify and solve technical problems.
• Respond to customer inquiries around the behavior of the developed software.
• Develop and maintain technical documentation.
• Ensure legal, regulatory, process, and security compliance of the code contributed to their application.

WHAT YOU'LL BRING TO SPECTRUM
Required Qualifications

• Experience:
• Database Management Systems - 1-3+ years
• Coding, testing, and designing software - 1-3+ years
• Software Development Methodologies - 1-3+ years

• Education:
  • BA/BS in Information Technology, Computer Science, related field or equivalent combination of education and experience
• Preferred Qualifications
  • Experience with Java and Oracle development and support.
  • Familiarity with containerization technologies (e.g., Docker, Kubernetes)
  • Familiarity with cloud technologies (e.g., AWS, Azure)
  • Familiarity with databases Oracle, Mongo DB, MySQL
  • Familiarity with Rancher, ArgoCD, gitlab
  • Strong SQL query skills and general database knowledge
  • Experience with bot migration and related automation tools
  • Knowledge of or experience in legacy deployment environments
  • Background in the telecommunications industry is a plus
• Technical skills:
  • Demonstrated knowledge of one major programming language/tool
  • Demonstrated knowledge of coding language and syntax, usage of functions and object-oriented patterns
  • Knowledge of environments, docker images, container runtimes, and cloud native app development
  • Knowledge of dependent systems, e.g., up/downstream APIs, clients, data stores, CI/CD Pipelines
  • Knowledge of design patterns and frameworks
• Skills:
  • Showcases Project / Feature level work to their team and technical leadership
  • Basic negotiation skills
  • Exercises judgment within defined procedures and practices to determine appropriate action
• Abilities:
  • Ability to read, write, speak, and understand English
  • Ability to work on problems of moderate scope where analysis of situations or data requires a review of a variety of factors
  • Ability to apply company policies and procedures to resolve a variety of issues
  • Ability to work under general instructions on routine work, detailed instructions on new projects or assignments
  • Ability to break down assigned projects into manageable tasks and completes within a given timeframe
  • Ability to multi-task and prioritize effectively without oversight
• Travel Ability:
  • Office Environment
• Schedule:
  • Full time
  • This position is eligible to work in a hybrid work model (combination of in-office and remote days)

SPECTRUM CONNECTS YOU TO MORE

• Innovative Tools & Tech: Work with high-performing software and applications on the forefront of the digital telecommunications industry.
• Dynamic Growth: The growth of our industry and evolving technology will power your career as you move up or around the company.
• Supportive Teams: Who you are matters here. We aim to foster an inclusive workplace where every person is empowered to bring their best ideas.
• Total Rewards:

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ESW342 2025-51100 2025
Here, employees don't just have jobs, they build careers. That's why we believe in offering a comprehensive package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Business and Spectrum Reach. When you join us, you're joining a strong community of 95,000 employees working together to serve more than 31 million customers in 41 states and keep them connected to what matters most.
Who You Are Matters Here We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets.