Our Opportunity:
Chewy is seeking an AI-focused Software Engineer II for our HR Systems & Solutions team in Boston, Minneapolis or Seattle. This team is helping to transform the Chewy HR operational capabilities by building and deploying cutting-edge software products that impact critical business operations across the company. In this role, you will develop innovative applications, services, and integrations that improve how our HR organization operates and serves team members. This role will be working closely with our business partners, so strong communication skills are essential. Further, you will be on a high-performing engineering team where we value broad-based technical skills in cloud-based services, databases, information security, AI, MLOps and more. You will have the opportunity to collaborate across the HR and engineering organizations to deliver modern, AI-powered self-service solutions which empower internal customers to move rapidly while building on Chewy's solid technical foundation.
What You'll Do:
- Design, build, test, deploy, and support software products and services for the HR organization
- Build operational Human Resources applications and tools with a focus on data and AI that leverage Chewy's proprietary AI and machine learning platforms.
- Partner with Human Resources stakeholders to understand Chewy's HR operating models and design solutions to help automate and optimize high-touch Human Resources business processes in a fast-paced 24x7 operating environment
- Work closely with non-technical stakeholders to define requirements and translate those into technical deliverables
- Contribute to AI-enabled features, intelligent automation, and agentic workflows that improve internal processes and user experiences
- Drive innovation through rapid prototyping and iterative development
- Think creatively to solve problems that don't have existing solutions
- Troubleshoot production issues, debug across systems, and support service reliability and operational health
- Participate in code reviews, design discussions, and team engineering practices
- Apply sound software engineering fundamentals to write high-quality, performant, and maintainable code
- Continuously learn new technologies and contribute to a culture of collaboration and continuous improvement
What You'll Need:
- BS degree in Computer Science, a similar technical field of study, or equivalent practical experience
- 5+ years of strong programming experience with modern development technologies like Python, React and Java. Experience with agentic platforms such as PydanticAI, LangChain, or LangGraph.
- Strong understanding of data models, SQL, APIs, Machine Learning, Agentic AI platforms and LLM integration
- Demonstrate exceptional attention to detail by thoroughly analyzing production data, identifying root causes of issues, and driving timely, effective resolutions in high-impact environments
- Experience working in a fast-paced e-commerce fulfillment, customer service or similar environment with large, non-exempt populations
- Must be team oriented and have a customer first approach
- Proficiency in Computer Science fundamentals - object-oriented design, data structures, algorithm - design, problem solving, and complexity analysis
- Be a hands-on Engineer spending significant percentage of their time writing code or debugging issues
- Knowledge of professional software engineering practices for the full software development life cycle including coding standards, code reviews, source control management, build processes, testing, and operations
- Experience evaluating, measuring, and tuning application performance
- Experience with GitHub, DevOps, Jenkins, AWS and Terraform
Bonus (if applicable):
- Experience supporting HR systems or other enterprise-wide internal business applications
- Experience building and deploying agentic AI solutions to automate workflows, support decision-making, and improve internal user experiences
- Familiarity with modern AI engineering patterns such as prompt orchestration, retrieval-augmented generation, evaluation frameworks, or human-in-the-loop workflows
- Experience with data engineering in large scale database environments, including utilities such as dbt or Apache Airflow
- Experience with Arize, Swagger, or stoplight.io
- Experience with industry leading HCM Platforms, including Workday and UKG
- Experience working in Agile development environments
Why You'll Love Working Here
- You'll build products that support important employee and business experiences across Chewy
- You'll work on meaningful technical challenges with a collaborative engineering team
- You'll have the opportunity to contribute to modern HR technology through automation, platform engineering, and AI innovation
- You'll be empowered to take ownership of your work and deliver solutions with real impact
Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members.
- The specific salary offered to a candidate may be influenced by a variety of factors including but not limited to the candidate's relevant experience, education, and work location. In addition, this position is eligible for 401k and a new hire and annual equity grant. C08+ positions may also be eligible for annual bonus.
We offer different types of insurance and benefits, such as medical/Rx, vision, dental, life, disability, hospital indemnity, critical illness, and accident. We offer parental leave, family services benefits, backup dependent care, flexible spending accounts, telemedicine, pet adoption reimbursement, employee assistance program, and many discounts including 10% off pet insurance and 20% off at Chewy.com.
Exempt salary team members have unlimited PTO, subject to manager approval. Team members will receive six paid holidays per year. Team members may be eligible for paid sick and family leave in compliance with applicable state and local regulations.
Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].
To access Chewy's California CPRA Job Applicant Privacy Policy, please click here.
Skills Required
- Bachelor's degree in Computer Science, a similar technical field, or equivalent practical experience
- 5+ years of programming experience with modern development technologies
- Experience with Python, React, and Java
- Experience with agentic platforms such as PydanticAI, LangChain, or LangGraph
- Understanding of data models, SQL, APIs, machine learning, agentic AI platforms, and LLM integration
- Experience analyzing production data, identifying root causes, and resolving high-impact issues
- Experience in e-commerce fulfillment, customer service, or similar environments with large non-exempt populations
- Knowledge of object-oriented design, data structures, algorithms, problem solving, and complexity analysis
- Hands-on software engineering experience writing code and debugging issues
- Knowledge of software engineering practices across the full software development lifecycle
- Experience evaluating, measuring, and tuning application performance
- Experience with GitHub, DevOps, Jenkins, AWS, and Terraform
- Experience supporting HR systems or enterprise-wide internal business applications
- Experience building and deploying agentic AI solutions
- Familiarity with prompt orchestration, retrieval-augmented generation, evaluation frameworks, or human-in-the-loop workflows
- Experience with large-scale data engineering using dbt or Apache Airflow
- Experience with Arize, Swagger, or stoplight.io
- Experience with Workday, UKG, or other HCM platforms
- Experience working in Agile development environments
What the Team is Saying
Chewy Compensation & Benefits Highlights
How does Chewy ensure its pay and bonus plans are competitive?
Chewy approaches compensation through a total rewards strategy that combines salary, bonuses, equity opportunities, healthcare benefits, employee discounts, and career growth opportunities. The company emphasizes supporting employees across ecommerce, healthcare, pharmacy, customer service, technology, and fulfillment operations while competing for talent in both retail and tech markets.
Competitive compensation and bonus opportunities: Chewy offers market-based compensation packages that may include salary, performance bonuses, commissions, and equity depending on role and level. Built In also notes benefits such as relocation assistance, employee discounts, and bonus opportunities across multiple teams and functions.
- Healthcare and wellness support: Benefits include medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, disability coverage, telemedicine, mental health resources, and wellbeing programs. Chewy also offers wellness-focused resources designed to support employees physically, mentally, and financially.
- Retirement and financial wellbeing: Employees receive 401(k) plans with company matching along with financial wellness resources and broader support programs. Benefits are designed to support both short-term needs and long-term financial planning.
- Pet-focused and family-oriented benefits: Chewy offers pet insurance discounts, employee discounts on Chewy products, parental leave, fertility support, family-focused benefits, and caregiving resources. The company’s benefits package is closely aligned with its pet-focused identity and customer mission.
- Flexibility and workplace support: Corporate employees may have access to hybrid work arrangements, flexible scheduling, commuter benefits, PTO, paid holidays, and wellbeing initiatives. Employees also cite supportive managers and collaborative teams as important parts of the broader employee value proposition.
- Long-term career investment: Compensation is reinforced through career growth opportunities, mentorship, leadership development, cross-functional learning, and exposure to large-scale ecommerce, automation, healthcare, and logistics initiatives. Employees often describe growth opportunities as an important part of the overall company experience.
- External signals: Comparably reports that 70% of employee reviews are positive overall. Employees frequently highlight healthcare benefits, employee discounts, coworkers, and growth opportunities as strengths of the company experience. (Glassdoor; Comparably)
Chewy Insights
What We Do
Who We Are Chewy is where pet parents find everything they need for life with pets, from food to fun to pharmacy. We make pet care easier, more informed, and more joyful through fast, reliable delivery and award-winning 24/7 Customer Care, including access to pet health support when it’s needed. Founded in 2011, Chewy combines the convenience of online shopping with a high-touch, personalized experience built around the real moments of pet parenthood. Our Mission Chewy’s mission is to be the most trusted and convenient destination for pet parents and partners, everywhere. What We Do We support pet parents through the highs, lows, and everyday moments of the pet parenting journey with: • Pet food, treats, and daily essentials • Supplies for dogs, cats, fish, birds, reptiles, equine, and small pets • Pharmacy and veterinary services, including prescriptions and medications • Pet wellness and health products • Autoship for convenient recurring deliveries • Chewy+, our premium membership offering exclusive savings, faster delivery, and personalized pet care benefits • 24/7/365 customer support from knowledgeable, pet-loving experts What Makes Chewy Different Chewy is known for industry-leading service, deep personalization, and our customer-obsessed culture. We combine trust, convenience, and care, and pet parents come to us for: • Exceptional customer care • Human- and pet-centered product and experience design • Fast, dependable fulfillment across a nationwide operations network • A mission-driven culture built on empathy, trust, and passion for pets Our Culture Chewy’s culture is built for people who thrive on ownership, innovation, and impact. We value curiosity, creativity, and continuous improvement across all our teams. We empower Team Members—our Chewtopians—to learn, grow, and unleash their full potential in a collaborative, supportive, mission-driven environment. How We Work Chewy’s Operating Principles guide how we think, innovate, collaborate, and execute. These principles shape our character, decision-making, and approach to delivering results while connecting our people and culture in support of our mission. • Put Customers First • Act as an Owner • Deliver Results • Earn Trust • Debate Openly; Commit Fully • Operate in the Details • Shape the Future Where We Work Chewy headquarters: Plantation, FL, and Boston, MA Additional hubs: Bellevue, WA, and Minneapolis, MN
Why Work With Us
Why You Should Work at Chewy Chewy is a unique, fast-growing e-commerce and tech leader where builders, creators, and problem-solvers shape the future of pet care. Our teams drive innovation in a mission-driven culture that creates real impact for pets and the people who love them.
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Chewy Teams
Chewy Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
