Our Opportunity
The Inbound Technology and Data Science team is an integral part of Chewy's Operations Technology organization. Our team builds the products and science-based capabilities that maintain a healthy flow of inbound volume across Chewy's 13 core fulfillment centers, ensuring our network has the right inventory and labor in place to serve pet parents.
We are seeking a Senior Technical Product Manager to define the vision, strategy, and roadmap for Chewy's inbound planning products. This role will lead the evolution of our 13-week planning process from manually coordinated workflows toward scalable, automated, and science-based solutions.
This highly visible and cross-functional role will partner with Engineering, Data Science, Replenishment, Transportation, In Stock, and Fulfillment Center Operations teams. You will be responsible for ensuring that the ecosystem of inbound products and teams works together effectively to support near-term operational needs and Chewy's long-term growth. The ideal candidate is a clear communicator and trusted partner who uses data to influence decisions, align senior leaders, and translate complex supply chain challenges into scalable technical solutions.
What You'll Do
- Define and drive the product vision, strategy, and roadmap for Chewy's inbound planning capabilities, with a focus on automation, scalability, and science-based decision-making.
- Own the technical products supporting the 13-week inbound planning process across Chewy's 13 core fulfillment centers.
- Identify opportunities to innovate and improve how inbound volume, labor, inventory, capacity, and operational constraints are planned across the fulfillment network.
- Partner with engineering and data science teams to translate complex business and operational needs into clear product requirements, technical capabilities, and use cases.
- Work alongside engineering and data science throughout the development lifecycle to scope, test, launch, and continuously improve inbound planning solutions.
- Coordinate across Replenishment, Transportation, In Stock, and Fulfillment Center Operations teams, including both business and technology partners, to align roadmaps, manage dependencies, and ensure the broader product ecosystem works together effectively.
- Build trust with stakeholders by using data to frame problems, evaluate tradeoffs, and drive clear and objective decisions.
- Influence senior leaders and cross-functional partners to establish shared priorities and alignment on inbound planning strategies.
- Define and track key performance indicators that measure planning quality, network health, operational efficiency, and product impact.
- Develop clear product documentation, including vision documents, roadmaps, business requirements, user stories, and leadership updates.
- Identify risks and dependencies early, establish mitigation plans, and communicate changes or tradeoffs clearly to stakeholders.
- Stay current on emerging technologies and industry trends in supply chain planning, automation, optimization, and data science to inform product strategy and drive innovation.
What You'll Need
- Bachelor's or master's degree in Computer Science, Engineering, Supply Chain, Operations Research, Business Administration, or a related field, or equivalent professional experience.
- 5+ years of experience as a Technical Product Manager or in a comparable product role, owning and driving complex technical roadmaps from strategy through execution.
- Demonstrated experience translating complex business and operational challenges into scalable technical products and clear requirements.
- Proven ability to develop product vision documents, roadmaps, business requirements, user stories, epics, and use cases and to work effectively with agile development teams.
- Experience partnering closely with engineering and data science teams throughout product discovery, development, testing, launch, and iteration.
- Strong analytical and problem-solving skills, with the ability to use data to generate insights, evaluate tradeoffs, and influence decisions.
- Excellent written and verbal communication skills, with the ability to simplify complex technical and operational concepts for senior leaders and diverse cross-functional audiences.
- Demonstrated ability to build trust, influence without direct authority, and drive alignment across teams with competing priorities.
- Experience managing dependencies across multiple products, systems, teams, and operational workflows.
- Passion for building products that improve operational efficiency, decision quality, scalability, and customer outcomes.
Bonus
- Experience building or managing supply chain planning, inbound logistics, inventory, transportation, labor planning, or fulfillment technology products.
- Experience using SQL and data visualization tools such as Tableau or Power BI to analyze performance and support product decisions.
- Familiarity with data science and optimization techniques, including forecasting, simulation, machine learning, and scheduling or network optimization algorithms.
- Understanding of distributed systems, APIs, cloud computing, and microservices architectures.
- Experience developing products that replace manual planning processes with automated, data-driven decision-making.
What You'll Get
- A place where you can be your authentic self and grow your career. Our pet parents and partners are from everywhere-different places and different walks of life. It is what makes them unique. Likewise, Chewtopians are encouraged to bring their perspectives to deliver on our mission!
- Work in a culture that cares, with managers who value you and your career journey. Be empowered to think big, thrive on delivering results, and become your best.
- Opportunities to develop meaningful connections with a diverse group of Chewtopians through Team Member Resource Groups and to celebrate inclusivity through company events, programs, and activities.
- Comprehensive medical, dental, and vision benefits, in addition to wellness programs and resources that enable you to be your best self in and outside of work.
The base salary range for this role is $141,000 - $225,000.00.
- The specific salary offered to a candidate may be influenced by a variety of factors including but not limited to the candidate's relevant experience, education, and work location. In addition, this position is eligible for 401k and a new hire and annual equity grant. C08+ positions may also be eligible for annual bonus.
We offer different types of insurance and benefits, such as medical/Rx, vision, dental, life, disability, hospital indemnity, critical illness, and accident. We offer parental leave, family services benefits, backup dependent care, flexible spending accounts, telemedicine, pet adoption reimbursement, employee assistance program, and many discounts including 10% off pet insurance and 20% off at Chewy.com.
Exempt salary team members have unlimited PTO, subject to manager approval. Team members will receive six paid holidays per year. Team members may be eligible for paid sick and family leave in compliance with applicable state and local regulations.
Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].
To access Chewy's California CPRA Job Applicant Privacy Policy, please click here.
Skills Required
- Bachelor's or master's degree in Computer Science, Engineering, Supply Chain, Operations Research, Business Administration, or a related field, or equivalent professional experience.
- 5+ years of experience as a Technical Product Manager or in a comparable product role, owning and driving complex technical roadmaps from strategy through execution.
- Experience translating complex business and operational challenges into scalable technical products and clear requirements.
- Experience developing product vision documents, roadmaps, business requirements, user stories, epics, and use cases, and working with agile development teams.
- Experience partnering with engineering and data science teams throughout product discovery, development, testing, launch, and iteration.
- Strong analytical and problem-solving skills, including using data to generate insights, evaluate tradeoffs, and influence decisions.
- Excellent written and verbal communication skills, including simplifying complex technical and operational concepts for senior leaders and cross-functional audiences.
- Ability to build trust, influence without direct authority, and drive alignment across teams with competing priorities.
- Experience managing dependencies across multiple products, systems, teams, and operational workflows.
- Passion for building products that improve operational efficiency, decision quality, scalability, and customer outcomes.
- Experience building or managing supply chain planning, inbound logistics, inventory, transportation, labor planning, or fulfillment technology products.
- Experience using SQL and data visualization tools such as Tableau or Power BI to analyze performance and support product decisions.
- Familiarity with data science and optimization techniques, including forecasting, simulation, machine learning, scheduling, or network optimization algorithms.
- Understanding of distributed systems, APIs, cloud computing, and microservices architectures.
- Experience developing products that replace manual planning processes with automated, data-driven decision-making.
What the Team is Saying
Chewy Compensation & Benefits Highlights
How does Chewy ensure its pay and bonus plans are competitive?
Chewy approaches compensation through a total rewards strategy that combines salary, bonuses, equity opportunities, healthcare benefits, employee discounts, and career growth opportunities. The company emphasizes supporting employees across ecommerce, healthcare, pharmacy, customer service, technology, and fulfillment operations while competing for talent in both retail and tech markets.
Competitive compensation and bonus opportunities: Chewy offers market-based compensation packages that may include salary, performance bonuses, commissions, and equity depending on role and level. Built In also notes benefits such as relocation assistance, employee discounts, and bonus opportunities across multiple teams and functions.
- Healthcare and wellness support: Benefits include medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, disability coverage, telemedicine, mental health resources, and wellbeing programs. Chewy also offers wellness-focused resources designed to support employees physically, mentally, and financially.
- Retirement and financial wellbeing: Employees receive 401(k) plans with company matching along with financial wellness resources and broader support programs. Benefits are designed to support both short-term needs and long-term financial planning.
- Pet-focused and family-oriented benefits: Chewy offers pet insurance discounts, employee discounts on Chewy products, parental leave, fertility support, family-focused benefits, and caregiving resources. The company’s benefits package is closely aligned with its pet-focused identity and customer mission.
- Flexibility and workplace support: Corporate employees may have access to hybrid work arrangements, flexible scheduling, commuter benefits, PTO, paid holidays, and wellbeing initiatives. Employees also cite supportive managers and collaborative teams as important parts of the broader employee value proposition.
- Long-term career investment: Compensation is reinforced through career growth opportunities, mentorship, leadership development, cross-functional learning, and exposure to large-scale ecommerce, automation, healthcare, and logistics initiatives. Employees often describe growth opportunities as an important part of the overall company experience.
- External signals: Comparably reports that 70% of employee reviews are positive overall. Employees frequently highlight healthcare benefits, employee discounts, coworkers, and growth opportunities as strengths of the company experience. (Glassdoor; Comparably)
Chewy Insights
What We Do
Who We Are Chewy is where pet parents find everything they need for life with pets, from food to fun to pharmacy. We make pet care easier, more informed, and more joyful through fast, reliable delivery and award-winning 24/7 Customer Care, including access to pet health support when it’s needed. Founded in 2011, Chewy combines the convenience of online shopping with a high-touch, personalized experience built around the real moments of pet parenthood. Our Mission Chewy’s mission is to be the most trusted and convenient destination for pet parents and partners, everywhere. What We Do We support pet parents through the highs, lows, and everyday moments of the pet parenting journey with: • Pet food, treats, and daily essentials • Supplies for dogs, cats, fish, birds, reptiles, equine, and small pets • Pharmacy and veterinary services, including prescriptions and medications • Pet wellness and health products • Autoship for convenient recurring deliveries • Chewy+, our premium membership offering exclusive savings, faster delivery, and personalized pet care benefits • 24/7/365 customer support from knowledgeable, pet-loving experts What Makes Chewy Different Chewy is known for industry-leading service, deep personalization, and our customer-obsessed culture. We combine trust, convenience, and care, and pet parents come to us for: • Exceptional customer care • Human- and pet-centered product and experience design • Fast, dependable fulfillment across a nationwide operations network • A mission-driven culture built on empathy, trust, and passion for pets Our Culture Chewy’s culture is built for people who thrive on ownership, innovation, and impact. We value curiosity, creativity, and continuous improvement across all our teams. We empower Team Members—our Chewtopians—to learn, grow, and unleash their full potential in a collaborative, supportive, mission-driven environment. How We Work Chewy’s Operating Principles guide how we think, innovate, collaborate, and execute. These principles shape our character, decision-making, and approach to delivering results while connecting our people and culture in support of our mission. • Put Customers First • Act as an Owner • Deliver Results • Earn Trust • Debate Openly; Commit Fully • Operate in the Details • Shape the Future Where We Work Chewy headquarters: Plantation, FL, and Boston, MA Additional hubs: Bellevue, WA, and Minneapolis, MN
Why Work With Us
Why You Should Work at Chewy Chewy is a unique, fast-growing e-commerce and tech leader where builders, creators, and problem-solvers shape the future of pet care. Our teams drive innovation in a mission-driven culture that creates real impact for pets and the people who love them.
Gallery
Chewy Teams
Chewy Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
