Software Engineer, CX

Posted Yesterday
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Pune, Mahārāshtra, IND
In-Office
Mid level
Cloud • Software • Analytics
The Role
Develop, test, and maintain NiCE CXone platform features across all tiers. Implement unit and integration tests, perform code reviews, troubleshoot production issues, and collaborate in Agile teams to deliver reporting-focused projects.
Summary Generated by Built In

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

About the Role

The Software Engineer develops tests and maintains the NiCE CXone software platform. Key responsibilities include all tiers of the NiCE CXone technology, including (but not limited to) design and development of NiCE CXone products and features, unit testing, code reviews, resolving defects encountered during the QA cycle, supporting the production environment, and assisting other developers in a team environment utilizing agile development processes


How You’ll Make an Impact

Work as an Individual Contributor on complex Reporting based projects

Should be able to interpret the business requirements and discuss with technical team/designers

Participate in technology evaluations and Proof of Concepts 


What You Bring

Bachelors in computer science

Experience :2-4 years of hands-on experience as a Java Developer (Web & Server side using Java)

Strong OO design and code skills

Expertise in application development using Java, J2EE, Spring, Spring boot, Hibernate, web services standards and related technologies ( JSON, REST)

Demonstrated experience with multi-tier web application development 

Solid understanding of relational database concepts

Exposure & hands-on experience with Agile framework & DevOps tools

Experience with automation in unit and system level (jUnit/TestNG)

Strong understanding of Performance Tuning and troubleshooting.

Strong analytical and problem-Solving abilities

Experience to write integration tests using the cucumber framework

Excellent verbal, written communication, interpersonal, and presentation skills


 

You Will Have an Advantage If You Also Have

Experience with MicroStrategy, Scala, or similar technologies is a plus.

Partner with AI Transformation Leads to deliver AI-driven business outcomes.

Build and deploy AI-powered solutions using LLMs, agents, and automation frameworks.

Leverage AI development tools to accelerate software delivery.

Solve complex engineering challenges and deliver scalable solutions quickly.

Hands-on experience with CI/CD, TDD, and modern software development practices.

Strong stakeholder management, collaboration, and communication skills.

Self-driven, adaptable, and comfortable working in global matrix environments.


Enjoy NiCE-FLEX! 

At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere


Requisition Number: 11118

Reporting Into: Tech Manager

Role Type: Individual Contributor


About NiCE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.


Skills Required

  • Bachelor's in Computer Science
  • 2-4 years hands-on experience as a Java Developer (web & server-side)
  • Strong object-oriented design and coding skills
  • Application development using Java, J2EE, Spring, Spring Boot, Hibernate
  • Web services standards and related technologies (JSON, REST)
  • Multi-tier web application development experience
  • Solid understanding of relational database concepts
  • Exposure and hands-on experience with Agile framework and DevOps tools
  • Automation in unit and system level testing (jUnit/TestNG)
  • Experience writing integration tests using the Cucumber framework
  • Strong understanding of performance tuning and troubleshooting
  • Strong analytical, problem-solving, and communication skills
  • Experience with MicroStrategy or Scala
  • Hands-on experience with CI/CD, TDD, and modern software development practices
  • Experience building or deploying AI-powered solutions (LLMs, agents, automation frameworks)

NICE Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about NICE and has not been reviewed or approved by NICE.

  • Healthcare Strength Benefits are described as broad and comprehensive, spanning medical, dental, vision, life, disability, and mental-health support. Added programs like FSA options and fitness stipends contribute to a well-rounded health and wellness offering.
  • Retirement Support A 401(k) is part of the package, sometimes paired with match details that are described as typical to stronger depending on role and time period. Employee stock participation is also positioned as an additional long-term wealth-building component for eligible roles.
  • Flexible Benefits Flexible work arrangements are emphasized, including hybrid setups and remote options for some roles. Flex scheduling, paid holidays, and paid sick time add to the perceived flexibility of the overall rewards package.

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The Company
HQ: Hoboken, NJ
10,130 Employees
Year Founded: 1986

What We Do

NICE (Nasdaq: NICE) is the worldwide leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions. www.nice.com.

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