Jobs at NICE

The Principal Business Consultant, AI will lead projects, consult with clients on AI solutions, and improve business processes, ensuring optimal software adoption and utilization.

Support Project Managers in planning, coordinating, and monitoring compliance-focused SaaS projects. Assist with schedules, meetings, documentation, stakeholder communication, risk tracking, UAT coordination, reporting, and process improvement while developing foundational project management skills.

Develop, test, and maintain NiCE CXone platform features across all tiers. Implement unit and integration tests, perform code reviews, troubleshoot production issues, and collaborate in Agile teams to deliver reporting-focused projects.

Design and deliver onboarding programs for SDRs, AEs and partners. Facilitate bootcamps, role-plays, and coaching; build playbooks, pitch frameworks, ramp curricula; track ramp milestones and update LMS content.

Design and deliver structured onboarding for SDRs, AEs, pre-sales and partners. Run bootcamps, role-plays, and live training; create playbooks, pitch frameworks, ramp curricula and LMS content; set ramp milestones with sales leadership; coach new reps 1:1 and close ramp gaps cross-functionally.

Design and deliver onboarding programs for SDRs, AEs, and partners; run bootcamps and role-plays; build playbooks, pitch frameworks, and ramp curricula; track ramp milestones with sales leadership; maintain LMS content; coach new reps 1:1 to accelerate time-to-quota.

Design and deliver onboarding programs and bootcamps for SDRs/AEs and partners, build ramp curricula and playbooks, coach new reps, track ramp metrics, and maintain onboarding content in the LMS.

Pre-sales solution engineer supporting Enterprise and SMB sales: design contact-center solutions, deliver demos and POCs, qualify RFPs, create solution documentation, enable partners and sales, build demo environments, transition to implementation, gather product feedback, and maintain stakeholder relationships. Requires strong technical and communication skills in Japanese and English.

Lead development and execution of AI-driven AML products. Define strategy, roadmap, and requirements; work with engineering, data science, and design; engage customers and stakeholders; apply ML and analytics to improve detection; track KPIs and iterate on product performance.

Act as primary technical partner for enterprise customers, troubleshoot complex issues across contact center platforms and integrations, coordinate escalations, leverage AI tools for insights, drive customer outcomes, share feedback with Product/AI teams, mentor peers, and shape AI-augmented support processes.

Lead strategic enterprise support for high-value customers, resolve critical escalations across CX platforms, drive AI-augmented support practices, mentor engineers, influence product direction, and ensure customer adoption, retention, and long-term success.

Design, develop, and maintain features for the User Hub platform using Java, Angular, and AWS. Build scalable backend services and APIs, create modern web UIs, troubleshoot production issues, drive test automation, and collaborate with Product, QA, and global teams to deliver reliable, cloud-native solutions.

Design, build, test, and maintain scalable Java backend services while developing AI-driven engineering workflows and agentic tooling. Own CI/TDD practices, create automated tests, integrate AI tools and prompts into development pipelines, collaborate on architecture and Agile ceremonies, mentor peers, and evaluate emerging AI technologies to improve engineering velocity and quality.

Design, implement, and support scalable Java-based Workforce Management services. Own features end-to-end, drive architectural decisions, mentor engineers, and integrate AI-assisted development tools and workflows to improve engineering productivity and quality.

Serve as first point of contact for incidents: diagnose and troubleshoot technical issues on Windows/Linux, document procedures and resolutions, collaborate with engineering, and participate in on-call rotations to drive timely incident resolution.

Develop, enhance, and maintain full‑stack applications on the CXone platform using Java, Spring Boot and Angular. Implement RESTful APIs, follow BDD and automated testing practices (Cucumber, JUnit, Playwright), participate in architecture and design reviews, collaborate within Agile teams, contribute to CI/CD and DevOps, troubleshoot production issues, and optimize application performance and scalability.

Coordinate HR IT projects across the HR applications landscape (Oracle HCM, SuccessFactors, Workday, Greenhouse). Support requirements gathering, planning, testing, implementation, documentation, stakeholder communication, and identify automation/AI opportunities to improve HR processes.

Design and implement advanced Conversational AI solutions while managing technical projects, providing insights, and ensuring customer success.

The Business Program Manager will enhance sales productivity by overseeing public sector contracts, managing proposals, and optimizing sales operations. They will track contract utilization, manage CRM workflows, and support strategic planning to drive revenue growth.

The role involves enabling partners to build AI Agents on the Cognigy platform through hands-on technical support, workshops, and mentoring on JavaScript and integrations, while collaborating closely with internal teams.