Jobs at NICE

Manages revenue recognition for complex software deals under ASC 606 and IFRS 15. Reviews contracts, oversees the revenue cycle from booking through recognition, supports forecasting and deal structuring, coordinates quarterly close activities, and prepares management reports. The role collaborates with global business units and corporate finance and may lead accounting projects and processes.

Leads the Performance Management engineering organization, overseeing design, development, testing, deployment, scalability, capacity planning, operational support, and product quality. Establishes engineering standards, manages delivery and resources, incorporates customer requirements, and leads a globally distributed team. The role also drives adoption of AI and agentic technologies, recruits and develops engineering talent, and partners with business leadership to deliver scalable SaaS products.

Build and operate NICE’s internal AI platform, including MCP integrations, agent orchestration, model gateways, RAG and vector search pipelines, prompt management, LLM evaluations, developer tooling, CI/CD, observability, and production services. The role requires hands-on full-stack development with Python or TypeScript, Azure AI services, LLM applications, agent frameworks, API design, asynchronous programming, and cloud deployment.

Manage R&D tools from selection through implementation, support, governance, and change management. Lead process-change initiatives, AI tool adoption, R&D audits, business analysis, and continuous process improvements. Partner with engineering, product, IT, and business operations stakeholders to deliver initiatives and ensure effective tool and process execution.

Lead NiCE’s Agentic AI sales strategy and growth across Japan’s enterprise market. Responsibilities include generating new ARR, managing full sales cycles, building qualified pipelines, positioning AI solutions, engaging C-suite stakeholders, developing channel and GSI partnerships, coordinating with solution teams, and representing NiCE at industry events. The role focuses on enterprise customers across BFSI, telecommunications, retail, and other sectors.

Provides technical support for NiCE Recording Solutions serving large public safety customers. Troubleshoots server, network, and VoIP issues; coordinates with customers, Support, and R&D teams; documents service requests; maintains customer communication and satisfaction; follows SLAs and support procedures; participates in knowledge transfer; and handles rotating off-hours support and occasional customer-site travel.

Develop and negotiate Statements of Work for Professional Services, coordinating Sales, Legal, Finance, delivery teams, and customers. Ensure SOW accuracy, consistency, approvals, and alignment with commercial and delivery standards. Maintain SOW tracking in Salesforce, analyze team SLA data, generate reports, improve documentation and processes, and support stakeholder collaboration under tight deadlines.

Senior executive responsible for transforming NICE’s global production engineering organization and owning the reliability, scalability, performance, security, and operations of cloud, telecom, and datacenter platforms. The role leads automation, observability, incident management, AI-assisted operations, infrastructure as code, production governance, organizational transformation, and development of global engineering leadership.

Support enterprise sales opportunities through discovery calls, technical deep dives, presentations, customized demonstrations, and basic proofs of concept. Design Cognigy solutions around customer requirements, explain conversational AI capabilities, provide technical sales support, analyze competitors, collaborate on product enhancements, and train internal teams. The role serves the Nordic territory and requires fluent English and Swedish.

Lead a global team of approximately 26 Customer Success Managers across multiple regions. Set and scale the global Customer Success strategy, methodology, operating model, governance, KPIs, playbooks, and performance standards. Coach CSMs, improve customer value realization, adoption, retention, renewals, and expansion, and partner with Sales, Product, Professional Services, Support, and Engineering. Serve as a senior escalation point and represent Customer Success in executive decision-making.

Leads a global team of approximately 26 Customer Success Managers across multiple regions. Owns global Customer Success strategy, methodology, operating models, processes, governance, tooling, KPIs, coaching, and capability development. Partners with Sales, Professional Services, Product, Support, and Engineering to improve retention, expansion, customer value, and lifecycle outcomes. Serves as a senior escalation point and represents Customer Success in executive decision-making.

Leads global Talent Acquisition transformation by developing technology and operations strategies, advancing AI and automation adoption, managing recruiting systems and vendors, establishing governance and KPIs, delivering analytics, and driving continuous improvement and change across the TA function.

Own and evolve software architecture for an AI-native, cloud-based public-safety platform. Design secure, scalable, maintainable multi-tenant systems; lead technical decisions; oversee AI-assisted implementation and validation; enforce architectural standards; test and troubleshoot software; support customers; mentor engineers; and collaborate with Product Management. The role requires strong C# development, cloud architecture, API, database, security, testing, source-control, and practical daily AI-tooling experience.

Own and lead software architecture for a cloud-based, multi-threaded digital evidence platform. Design secure, scalable, resilient systems; guide AI-assisted implementation and validation; establish architectural standards; perform testing and defect resolution; support customers; mentor engineers; and collaborate with product management. The role requires strong C# development, cloud, APIs, databases, security, testing, source control, and practical daily use of AI coding tools.

Manage Sydney office facilities, reception, access, maintenance, suppliers, safety, meeting rooms, events, and workplace experience across ANZ. Provide administrative support to the VP of Sales, including calendar, meeting, travel, and expense coordination. Partner with HR, Finance, Procurement, Travel, and other teams on onboarding, employee engagement, sustainability, and office operations.

Drive global HR Operations process improvement, employee lifecycle transactions, data governance, HR system enhancements, service delivery metrics, and operational excellence. Partner with HRIS, Payroll, Talent Acquisition, IT, and Shared Services teams to optimize workflows, maintain accurate employee records, develop SOPs and governance controls, and improve employee experience through technology, analytics, automation, and continuous improvement.

Leads end-to-end delivery of client implementation and rollout projects across a portfolio of accounts. Manages scope, schedules, budgets, quality, risks, issues, resources, communications, procurement, revenue forecasting, and customer satisfaction. Coordinates geographically diverse technical and business teams, facilitates steering meetings, serves as a trusted client advisor, and identifies opportunities for additional services in partnership with sales.

Leads end-to-end implementation and service delivery projects for a portfolio of clients. Responsibilities include project planning, scope, budget, schedule, quality, risk, issue, resource, procurement, revenue forecasting, stakeholder, and customer satisfaction management. The role leads geographically distributed teams, facilitates steering meetings, serves as the client’s trusted advisor, ensures timely project closure, improves delivery methodology, and identifies opportunities for additional services sales.

Generate qualified sales opportunities through targeted account prospecting, personalized calls and emails, and high-volume outreach. Collaborate with Account Executives to prioritize accounts, engage decision-makers, handle objections, achieve activity and pipeline quotas, and maintain product and industry knowledge. Participate in structured onboarding, coaching, team meetings, and leadership development programs. The role is hybrid and requires commuting to the São Paulo office at least two days weekly.

Manage enterprise customer relationships throughout product implementation and adoption, ensuring measurable business outcomes, retention, and expansion. Lead discovery, technical value discussions, executive business reviews, success metrics, engagement plans, proposals, and advocacy initiatives. Collaborate with sales and technical teams to improve loyalty and satisfaction while identifying AI-driven opportunities and ROI.