Jobs at NICE

The Account Executive will lead AI sales efforts in India, engaging with enterprise clients, managing the sales process end-to-end, and collaborating with internal teams and partners to drive growth in the Agentic AI portfolio.

Lead the Client Services Program Manager to deploy business solutions in financial services, managing multiple client programs and ensuring high-quality service delivery.

The AI Consultant will advise customers on their AI transformation journeys, define use cases for AI, and develop strategies to enhance customer experience and operational efficiency.

Design, build, and scale web applications as a Senior Full-Stack Engineer, mentoring engineers and influencing technical direction while ensuring high quality and performance.

Lead AI delivery-driven projects from initiation through closure, providing strategic direction, executive communication, risk and escalation management, roadmap alignment with technical/product/AI stakeholders, and mentoring PMs to ensure timely, high-quality SaaS and GenAI customer outcomes.

Sell NiCE CXone Mpower solutions to enterprise and commercial contact centers in Texas. Prospect and close new business, achieve annual quota, negotiate enterprise agreements, build C-level relationships, and coordinate internal teams to implement AI-enabled CX and CCaaS solutions.

The Partner Executive role at NiCE involves engaging with clients to deliver exceptional customer experiences, leveraging AI and cloud technologies to drive innovation.

Own creation and standardization of partner process documentation and SOPs. Translate complex workflows into playbooks, process maps, and quick-reference guides. Maintain centralized knowledge base, align docs with CRM/PRM and system changes, and collaborate with cross-functional teams to improve documentation quality and version control.

Design, implement and test UI, server, and interface components in C# for multi-threaded/multi-server environments. Ensure secure, scalable, maintainable code, create RESTful APIs, work with Entity Framework/ASP.NET, perform automated and unit testing, fix defects, and support customer case resolution while collaborating in multidisciplinary teams.

Drive enterprise customer adoption and retention for Cognigy by delivering strategic guidance on conversational and generative AI solutions. Conduct discovery, define success metrics, run executive business reviews, coordinate implementations, craft proposals, and collaborate with sales and technical teams to expand accounts and ensure ROI and advocacy.

Lead presales activities including discovery, technical deep dives, demos, RFIs/RFPs, and proof-of-value to drive enterprise deals for AI-driven customer service automation (virtual agents, knowledge, analytics, routing, omnichannel). Serve as technical advisor, craft differentiated proposals, track competitive landscape, and upskill internal teams.

Drive U.S. enterprise sales for NiCE Cognigy by creating awareness, building qualified pipeline, running full sales cycles, closing large complex SaaS deals (direct and via partners), coordinating RFP/RFI responses, and representing the company at industry events.

Design, build, and implement advanced Conversational AI solutions for enterprise clients. Lead projects from pilot/PoC to full deployment, provide deep technical architecture and troubleshooting, collaborate with cross-functional teams, deliver trainings and documentation, and ensure scalable, high-performance implementations that meet business objectives.

Sell NiCE CX software, voice, and data products to SMBs to exceed monthly new-revenue quotas. Qualify and follow up inbound leads, prospect and cold-call, build territory go-to-market strategies, manage pipeline, and collaborate with partners, VARs, and agents to close deals. Use contact management software and apply AI product knowledge to drive sales.

The Renewal Account Manager will primarily engage customers to facilitate contract renewals, ensuring alignment with business goals, revenue retention, and negotiate contract terms in collaboration with internal teams.

Lead architecture, design, implementation and validation of an AI-native, cloud-based, multi-tenant digital evidence platform. Make architectural decisions emphasizing security, scalability and maintainability; drive AI-led delivery, mentor engineers, enforce standards, test and fix defects, and collaborate with product management.

Lead technical direction and architecture for multi-tenant cloud SaaS products. Drive design, code quality, scalability, availability, and security; mentor engineers; conduct architecture and code reviews; evaluate new technologies and influence platform decisions.

Own and elevate design quality across NiCE-Cognigy’s enterprise AI product portfolio. Define design vision and system governance, drive consistency across agent, voice, evaluation, and observability areas, review and mentor cross-functional teams, and enable scalable design processes while contributing hands-on design work.

Own end-to-end internal AI initiatives and roadmap, translating business needs into agent-driven automation across IT, HR, Finance, and Sales. Lead opportunity framing, delivery, adoption, and measurable impact (hours saved, cycle-time reduction, ROI). Redesign processes, manage risks and stakeholders, coordinate with AI Center of Excellence, and ensure production handover and ongoing operations ownership.

Lead translation of business needs into functional and data requirements for AML/Fraud solutions. Define source-to-target mappings, transformation rules, business logic, non-functional requirements, user stories, acceptance criteria, and test considerations. Interface with customers, support implementations, run demos, and collaborate with product, engineering, and support teams to ensure high-quality delivery.