Jobs at NICE

The Principal AI Consultant advises on AI application in Financial Services, focusing on operational relevance and business alignment, leveraging deep industry knowledge to enhance customer experience and efficiency.

Design, implement, and support public and private cloud networking across AWS, Azure, and GCP. Lead advanced routing (BGP/OSPF), load balancer and firewall configurations, automation with IaC (Terraform/CloudFormation/Spacelift), and mentor engineers. Serve as escalation point, collaborate with DevOps/InfoSec, maintain runbooks, and support night-shift cloud operations.

Design and deliver end-to-end low- and high-level architecture for enterprise CX products. Lead full-stack Java development, cloud-native and microservices solutions, collaborate with multiple scrum teams and global stakeholders, and ensure scalable, maintainable SaaS deployments with high quality through CI/CD and test automation.

Develop and deliver customized, enterprise-grade NICE product solutions: design, code, unit/integration tests, review peers' code, fix bugs, ensure performance, scalability and reliability, and act as SME across product components.

Design, support, and maintain global end-user computing architecture with a strong focus on macOS management via Microsoft Intune. Manage device lifecycle, ABM/ADE integration, macOS app packaging/deployment, security controls (FileVault, Gatekeeper), and third-tier escalation. Collaborate with global IT and security teams, document architectures, and drive endpoint strategy, automation, and AI-enabled operational improvements across macOS, Windows, and Linux environments.

Design, build, test, and ship backend software using C#/.NET and AI tools. Integrate LLMs and agentic workflows, apply prompt engineering, participate in code reviews, collaborate cross-functionally, and adopt new AI tools to improve developer productivity and production quality.

Serve as primary technical account contact for enterprise contact center customers, ensuring successful implementation, issue resolution, product adoption, and expansion. Troubleshoot complex technical problems, liaise across support, services, product and engineering, deliver customized presentations, own escalations, and drive business cases to improve customer outcomes. Occasional travel to customer sites (up to 25%).

Design, build, and scale AI-powered operational platforms integrating LLMs, monitoring, CI/CD, ticketing, and cloud services. Develop APIs, data pipelines, front-end apps (TypeScript/React/Next.js), backend systems, evaluation/observability tools, and reusable frameworks. Collaborate across SRE, Product, and Infrastructure to deliver production-grade, automated AI workflows and improve system reliability and performance.

Senior Technical Account Manager serves as single point of contact for enterprise accounts, resolving complex technical issues, driving customer success and retention, coordinating projects and cross-functional resources, conducting service/technology reviews, mentoring peers, and identifying product and process improvements to expand usage and satisfaction.

Owns new-business sales across UK&I, acquiring enterprise accounts and managing full sales cycles from prospecting through negotiation and close. Responsibilities include territory planning, executive engagement, business-case and ROI development, RFP/RFI responses, product demonstrations, CRM tracking, partner-channel collaboration, and representing the company at industry events. The role requires proven SaaS sales success in contact center or conversational AI environments.

The AI Product Owner will lead cross-functional AI projects, transforming internal processes and driving measurable outcomes by leveraging AI solutions across various business functions.

Design, develop, enhance, and refactor customer experience platform software in an agile environment. Participate in two-week sprints, code reviews, unit testing, QA defect resolution, production support, and architectural problem-solving. Collaborate with developers, support team delivery, and mentor junior staff.

Supports public safety sales by demonstrating NiCE solutions, conducting needs assessments, responding to RFPs, developing statements of work, presenting value propositions, and collaborating with account executives, product teams, partners, and customers. Builds relationships with public safety agencies and decision-makers while applying knowledge of criminal justice workflows, digital evidence, government purchasing, and contracts. Requires approximately 50% travel within the assigned North American territory.

Lead and scale strategic technology alliances (Salesforce, ServiceNow) for SLED/public sector: build joint GTM plans, drive co-sell/co-market pipeline, track revenue KPIs, and coordinate cross-functional execution with Sales, Marketing, Product, Legal, and Engineering.

Drives net-new business, pipeline growth, and revenue across a seven-state Public Safety and 911 territory. Owns the full sales cycle, from prospecting and discovery through procurement and close, while engaging 911 leaders, government buyers, IT stakeholders, and executives. Positions NiCE solutions, supports RFPs and bids, collaborates with presales and channel partners, delivers presentations and demonstrations, and maintains customer relationships. Requires strong knowledge of public-sector procurement, 911 workflows, criminal justice digital evidence processes, and consultative technology sales.

Perform people analytics and HR reporting across the employee lifecycle: maintain HR data, build dashboards and forecasts, deliver insights to leaders, support workforce planning and HR operations, automate reports, and contribute to HR projects and process improvements in a global hybrid environment.

Manage and grow relationships with enterprise customers, identify upsell/cross-sell opportunities, consult on contact center best practices, deliver customized presentations and business reviews, and track client retention and revenue growth.

Support global HR by maintaining HR data, building and automating reports and dashboards, conducting headcount and workforce analyses, delivering actionable insights to leaders, and providing HR operational support and process improvements.

Lead architecture across engineering teams to design resilient, multi-tenant AWS cloud systems and event-driven platforms. Guide API/integration strategy, drive AI-first initiatives using LLMs and agents, influence technical decisions, and collaborate with product and cross-functional stakeholders to ensure scalable, production-grade solutions.

The Senior Software Engineer will lead a squad to deliver technical solutions, architect enterprise SaaS applications, and ensure system performance, reliability, and security while fostering an engineering culture of excellence.