Jobs at NICE

Lead global procurement and travel operations strategy, systems, and governance. Drive process improvement, digital transformation (AI/RPA), KPI reporting, and cross-functional program delivery while managing team leads and ensuring compliance and service levels.

As a Sales Development Representative, you'll generate new business opportunities, target strategic accounts, and collaborate with Account Executives through prospecting activities and sales interactions, aimed at exceeding quotas while preparing for future promotions.

Lead cross-functional initiatives to optimize post-sales operations (Customer Success, Support, Partners). Define processes, KPIs, and reporting (Power BI/Salesforce), manage renewal pipeline and forecasting, run operational cadences, perform churn/risk analysis, drive adoption via UAT and training, and present executive insights to improve renewals and revenue outcomes.

Lead client-facing AI program governance and delivery as PMO manager. Translate business objectives into AI roadmaps and OKRs, oversee AI/ML lifecycle, ensure data readiness, model validation, deployment, and responsible AI compliance. Manage PMO standards, portfolio prioritization, AI-augmented reporting, and lead executive communications while mentoring PMs, TPMs, and analysts.

Lead global, multi-channel demand generation programs that drive full-funnel pipeline and revenue. Develop persona-based campaigns across paid, owned, and earned channels, own content strategy, leverage AI/agentic AI for automation and optimization, align closely with Sales and Product Marketing, standardize scalable frameworks, and measure performance to continuously improve funnel conversion and ROI.

Senior cloud database engineer responsible for designing, supporting, and optimizing enterprise SQL Server and MySQL/Aurora RDS environments. Duties include replication and HA troubleshooting (Transactional and Merge Replication, AlwaysOn), backup/restore and DR, performance tuning, SSIS/ETL support, monitoring, automation with Python/PowerShell, Git-based deployment (Redgate, CI/CD), and mentoring DBAs while collaborating with R&D and architects.

Lead multiple R&D Dev and QA teams building cloud-native, enterprise SaaS products. Manage hiring, reviews, mentoring, and people operations; act as Scrum Master; own delivery, code quality, test automation, and unit testing; collaborate with Product and Architecture on planning; participate in release planning and product strategy; serve as engineering contact for defect management and support.

Lead product strategy, roadmap, and backlog for financial crime and compliance solutions. Collaborate with cross-functional teams to design AI-assisted workflows, translate GenAI/Agentic AI concepts into product requirements, ensure regulatory compliance, and measure product ROI using data-driven insights. Own stakeholder engagement and agile delivery to produce secure, explainable, and compliant AI-enabled features.

Lead QA activities for CCaaS solutions including manual, API and IVR call-flow testing, client portal and web application validation, handling daily client change requests and version upgrades, creating and executing test cases, validating integrations with SOAPUI/ReadyAPI, verifying backend data with basic SQL, tracking defects, and supporting continuous quality improvements.

Lead end-to-end delivery of customer projects and programs, managing scope, schedule, budget, quality, risks, stakeholders and geographically dispersed teams. Ensure timely execution, revenue forecasting, customer satisfaction, adoption of NICE methodology, and identify services sales opportunities alongside the sales team.

Lead and modernize quality engineering with AI-driven test generation, automation architecture, and large-scale performance engineering. Build frameworks, integrate LLM tooling, set SLOs/KPIs, and grow a cross-functional quality organization embedded in CI/CD and observability pipelines.

Senior Business Analyst for NICE Actimize SURVEIL-X delivering trade surveillance solutions: elicit requirements, support design and UAT, translate data ingestion and integration needs, collaborate with R&D and Professional Services, deliver demos, and ensure regulatory compliance (MiFID II, MAR, Dodd-Frank). Requires SQL/PL/SQL, Unix/shell skills, domain expertise in capital markets compliance, and experience with Agile delivery and client-facing implementations.

Senior Software Engineer to design, build, and support scalable Java-based Workforce Management services. Lead end-to-end feature development, drive architectural decisions, mentor engineers, and integrate AI-assisted workflows and tools to improve development velocity and quality. Collaborate across product, QA, cloud ops, and support teams.

Lead technical presales for NiCE portfolio: run discovery, demos, POCs, and RFIs/RFPs. Articulate solution value to business and technical stakeholders, focusing on contact centre, telephony and cloud technologies while collaborating with account teams and providing product feedback.

Lead and mentor engineering teams to design, build, and operate cloud-native, multi-tenant SaaS products. Provide hands-on technical leadership, oversee architecture and code quality, manage stakeholder expectations, run agile processes, drive CI/CD and DevOps practices, handle incident response and customer escalations, and hire/coach engineers to meet product and organizational goals.

Lead reliability efforts for cloud-native systems across multi/hybrid-cloud (primarily AWS). Design scalable infrastructure, build IaC and CI/CD automation, own observability (metrics, logs, traces), define SLOs, run incident response and RCA, ensure platform security/compliance, and mentor SREs while partnering with product and platform teams to improve uptime and performance.

Full-stack developer responsible for designing, building, testing, and maintaining Java/Node-based scalable microservices and front-end components. Collaborate in agile teams to implement features, fix bugs, ensure enterprise-grade quality, write unit/system tests, and deploy containerized applications on AWS/Kubernetes.

Design, build, and operate scalable, reliable cloud-native systems across AWS. Implement IaC and CI/CD automation, own observability stacks, define SLOs, lead incident response and RCAs, ensure platform security and mentor junior SREs.

The Director of Product Management will lead strategy and execution for the CXone platform, enhancing AI integration while managing and mentoring the product team.

The Enterprise Account Executive will acquire new clients, manage the sales pipeline, and drive full sales cycles while collaborating with internal teams and representing Cognigy at events.