The VP of Customer Success & Services will lead customer retention and relationship management, drive operational excellence, and cultivate high-performing teams to enhance customer experiences across the Americas region.

Manage the full lifecycle of software products, collaborating with cross-functional teams to drive strategic projects and ensure product roadmap aligns with customer needs.

The Senior DevOps Engineer will manage AWS/On-prem environments, build automated CI/CD pipelines, provide technical guidance, and ensure production-level support.

Seeking a Senior DevOps Engineer responsible for leading automation initiatives, optimizing deployment, and ensuring infrastructure reliability using AWS and related tools. Requires 4-7 years experience and strong skills in IaC, CI/CD, and scripting.

Join our team to build a scalable Knowledge Management Platform using GenAI and enhance customer experience through software development and collaboration with cross-functional teams.

The Senior Automation Engineer will design and maintain automated test scripts, engage in test planning, conduct risk assessments, and collaborate with teams in an agile environment. Responsibilities include testing enterprise applications, contributing to framework development, and ensuring product quality through both automated and manual testing methods.

The OSS Engineer manages NICE system support and maintenance, troubleshoots technical issues, assists with installations, and ensures customer satisfaction.

The Senior Business Consultant will lead projects to enhance customer AI solutions, improve processes, and foster client relationships to maximize software adoption and impact.

The Product Customer Success Manager ensures client satisfaction and contract fulfillment, identifies growth opportunities, and coordinates client activities to drive business value.

The Senior Partner Acceleration Executive drives business development strategies, manages CRM marketplace partnerships, and achieves revenue targets through marketing and sales initiatives.

The role involves deploying, maintaining, and supporting enterprise cloud software for digital evidence management, including system monitoring, troubleshooting, and participation in call-out rotations.

The Specialist Software Engineer will lead end-to-end feature development, write maintainable code, improve technical processes, and mentor junior engineers within the R&D team.

The Product Customer Success Manager ensures client satisfaction with contract fulfillment, identifies growth opportunities, and coordinates client interactions, while documenting technical configurations and delivering business reviews.

The Product Customer Success Manager ensures the effective deployment of Proactive AI Agent, maintains client relationships, coordinates activities, and communicates business value and growth opportunities to ensure contract fulfillment and client satisfaction.

The Product Customer Success Manager ensures clients maximize benefits from their contracts, coordinates activities, communicates metrics, and builds relationships to drive growth and satisfaction with the Proactive AI Agent product.

The Specialist DevOps Engineer will manage AWS infrastructure, optimize CI/CD pipelines, ensure high availability, and implement cloud cost optimization strategies. Responsible for end-to-end AWS services management and collaboration with QA teams.

The Senior Business Finance Analyst will manage day-to-day operations of Workday ERP, perform data analysis, oversee defect management, and support financial accounting processes.

As a Technical Support Engineer, you will diagnose and resolve technical issues, assist Tier 2 teams, and contribute to the knowledge base for cloud applications.

Design and develop high-quality software, implement testing frameworks, maintain automated tests, and support customer integration testing as a software engineer.

Provide engineering support for NYC NexGen 911 systems, deploy solutions, conduct forensic analysis, and ensure effective maintenance and issue resolution.