Jobs at NICE

Manage strategic software, SaaS, cloud, AI, data, and technology-service suppliers. Lead sourcing, renewals, complex commercial negotiations, licensing agreements, supplier governance, spend analysis, contract approvals, and cost optimization. Collaborate with R&D, IT, Finance, Legal, Information Security, and global stakeholders to execute procurement transactions and manage commercial and operational risks.

Manages governance and operational oversight for partner-delivered engagements, including Statements of Work, change orders, amendments, subcontracting arrangements, approvals, and risk controls. Coordinates Sales, Professional Services, Legal, Finance, Procurement, Partner Success, and external partners to ensure contractual alignment, compliance, project readiness, and effective delivery. The role also supports audit readiness, executive reporting, process improvement, and scalable partner governance.

Own the technical presales strategy for complex enterprise deals across DACH and expansion markets. Lead discovery, technical deep dives, customized demonstrations, solution design, POCs, and POVs. Translate AI Agent and contact center technologies into business value for senior stakeholders, provide competitive analysis, and collaborate with product teams. Represent NiCE Cognigy through events, webinars, trade shows, and thought leadership while supporting internal enablement and customer feedback.

Supports key customers by resolving complex technical issues, providing technical account management, strengthening client relationships, and helping clients maximize NiCE products and services. Responsibilities include troubleshooting, cross-functional collaboration, customer training, presentations, identifying product improvements, and recommending enhancements based on client feedback. The role follows a hybrid schedule with two office days and three remote days weekly.

Leads international HR operations across EMEA and APAC, overseeing employee lifecycle administration, service delivery, compliance, controls, process standardization, workforce analytics, organizational change, and HR technology transformation readiness. Partners with regional leadership, shared services, Payroll, HRBPs, and Talent Acquisition while managing and developing a distributed HR operations team.

Leads and coaches AI-enabled software development teams, overseeing technical direction, delivery, quality, staffing, performance, architecture, and product roadmap execution. The role manages multiple development pods building secure, scalable, multi-tenant SaaS applications on AWS. Responsibilities include sprint planning, removing roadblocks, reviewing designs, supporting customers, coordinating cross-functional teams, and ensuring release commitments, SLAs, and long-term strategic objectives are met.

Lead complex SaaS, cloud, technology, procurement, vendor, and strategic partnership transactions. Advise on data privacy, cybersecurity, intellectual property, regulatory compliance, and emerging AI laws across U.S. and international markets. Develop legal playbooks, templates, and scalable contracting processes while partnering with sales, product, finance, security, privacy, procurement, and global stakeholders. Provide practical legal guidance, train internal teams, monitor regulatory developments, and support strategic business growth.

Develops and manages integrated brand campaigns across paid, owned, and earned channels. Responsibilities include campaign strategy, creative briefs, cross-functional activation, agency and vendor management, budget oversight, KPI tracking, performance optimization, and brand measurement. The role partners with global marketing, creative, product, social, PR, and field teams to strengthen NICE’s brand awareness and market position among enterprise and C-level audiences.

Leads cross-functional software programs from concept through release, translating product vision into technical requirements and actionable work. Coordinates product, architecture, engineering, QA, and release management; facilitates Scrum ceremonies; manages schedules, budgets, risks, resources, and stakeholder communications. Supports product launches, process improvement, usability, documentation, and program governance while removing roadblocks and improving delivery predictability.

Supports the Americas compensation and benefits function by administering employee benefits, leave programs, disability claims, payroll deductions, invoices, open enrollment, and vendor relationships. Ensures compliance with federal and state regulations, assists employees with benefits questions, presents benefits information, reviews vendor proposals, and recommends program improvements. Coordinates closely with Payroll, Accounts Payable, consultants, and vendors to resolve issues and maintain accurate benefits administration.

Supports the Americas compensation and benefits function by administering employee benefits, leave programs, disability claims, payroll deductions, reconciliations, invoices, open enrollment, and new hire benefits presentations. Serves as the primary contact for employee benefits questions, coordinates with vendors, payroll, and accounts payable, ensures federal and state regulatory compliance, reviews vendor proposals, and recommends program improvements.

Manage NiCE and NiCE Cognigy’s global LinkedIn, YouTube, and other social channels. Responsibilities include editorial calendar coordination, publishing, social listening, community engagement, trend monitoring, content ideation, cross-functional collaboration, performance analysis, and advocacy support. The role will improve audience growth, engagement, and content effectiveness through ongoing optimization.

Advises enterprise contact center customers on change management for technology implementations, process improvements, and AI-enabled capabilities. Leads workshops, develops PROSCI-aligned change plans, guides stakeholder engagement and communications, supports adoption and reinforcement, and coaches leaders and frontline teams through behavioral and workflow changes. Collaborates with business and application consultants to align change activities with transformation milestones and success criteria.

Manage and optimize mission-critical SQL Server databases in a 24x7 cloud environment. Responsibilities include installation, configuration, upgrades, monitoring, performance tuning, security, backup and recovery, replication, and Availability Groups. The role also involves collaboration with technical and non-technical stakeholders and maintaining database and application reliability.

Serve as a technical trusted advisor for key accounts: resolve complex technical issues, optimize customers' use of NiCE contact-center products, build strategic relationships, deliver training and presentations, identify product improvements from client feedback, and drive expansion and long-term retention.

Own SPARK’s AI technical architecture, select standardized tools and patterns, and build agentic AI and RAG solutions hands-on. Develop prototypes into secure, scalable enterprise products with testing, evaluation, monitoring, compliance, and cost controls. Advise business and technology leaders, make technical decisions in ambiguous situations, review designs and code, and mentor other architects. Integrate enterprise systems and collaborate with platform, security, legal, and architecture teams on responsible AI delivery.

Design and build enterprise AI solutions from prototype through production, including agents, RAG pipelines, integrations, APIs, and workflow automations. Partner with business teams to translate operational needs into scalable software. Apply software development lifecycle practices, testing, CI/CD, observability, security, responsible AI, cost tracking, documentation, and support processes. Improve launched solutions through feedback and share reusable patterns across the incubation team.

Leads discovery and definition of AI use cases, translating business needs into requirements, user stories, acceptance criteria, prototypes, test scenarios, and measurable outcomes. Partners with stakeholders, AI architects, builders, project managers, and change teams throughout incubation and delivery. Uses Python, SQL, APIs, and low-code tools to validate feasibility, supports Agile backlogs and user acceptance testing, and tracks adoption, quality, and business value.

Monitor Azure-hosted production systems, respond to alerts, perform first-level troubleshooting, review logs and metrics, document incidents, and escalate issues. Support major incidents, improve alert quality, update SOPs, communicate with stakeholders, and create simple scripts for automation. The role includes rotational US-aligned shifts, night shifts, weekend on-call duties, and collaboration with global teams.

Provides advanced administrative and analytical support to executives and staff. Responsibilities include coordinating meetings and training, recording minutes, managing action items, engaging with C-suite leaders and stakeholders, tracking travel and expenses, preparing reports, and handling confidential matters in a fast-paced hybrid environment.