Jobs at NICE

Serve as first point of contact for technical issues, diagnose and troubleshoot problems, document procedures and resolutions, collaborate with engineering to escalate and resolve incidents, and participate in on-call rotations supporting the Cognigy.AI platform.

Evaluate and optimize AI models for agentic systems, including speech models. Monitor emerging model technologies, design human and automated evaluations, and apply fine-tuning, quantization, distillation, and efficient inference to improve quality, latency, and cost. Deploy and benchmark open-weight models on cloud platforms, guide teammates, build proof-of-concepts, and communicate recommendations to technical and non-technical stakeholders.

Own relationships with key contact center customers from implementation through ongoing success. Resolve complex technical issues, manage SLA-driven cases, advise customers on platform use, coordinate with Support, Professional Services, Product Management, and Engineering, and drive satisfaction, retention, product expansion, and customer referenceability.

Owns relationships with major contact center customers from implementation through long-term adoption. Resolves complex technical and customer issues, coordinates with support, professional services, product management, and engineering, and ensures SLA performance, satisfaction, retention, and referenceability. Advises customers on technology and business needs while expanding product usage.

Leads strategic customer success for enterprise accounts, managing post-sale engagement, adoption, renewals, expansion, and value realization. Builds executive relationships, develops account plans, drives AI and automation adoption, and coordinates matrixed internal teams. Requires expertise in contact center operations, cloud migration, CXone or comparable CCaaS platforms, analytics, and C-suite stakeholder management. The role manages accounts exceeding $10 million in ARR and requires up to 25% travel.

Serves as a strategic customer success leader for enterprise accounts, driving adoption, customer health, retention, renewals, and value realization. Acts as a trusted executive advisor, coordinates cross-functional resources, manages escalations and SLAs, conducts business and technology reviews, and facilitates technical issue resolution. The role also mentors peers, improves processes, and supports strategic account planning. Requires occasional after-hours support and 20% travel to customer sites and company meetings.

Drive net-new business, pipeline growth, and revenue across public safety and 911 agencies in a multi-state territory. Own the full sales cycle, conduct consultative discovery, position solutions, navigate public-sector procurement, manage partners, respond to bids, and close complex opportunities. Build relationships with emergency communications leaders, procurement teams, IT stakeholders, and executives while collaborating with presales, product, marketing, legal, and services teams.

Drives net-new business, pipeline growth, and revenue across a seven-state public safety territory. Owns the full sales cycle, develops relationships with 911 and government stakeholders, navigates public-sector procurement, responds to RFPs and bids, collaborates with channel partners and internal teams, and positions NiCE public safety solutions. The role requires consultative selling, strong knowledge of 911 and criminal justice workflows, technical presentation skills, and approximately 50% travel.

Leads security architecture for a cloud-native, multi-tenant CX platform while guiding cross-product architecture initiatives. Responsibilities include secure SDLC strategy, threat modeling, security tooling and vulnerability remediation, secrets management, cloud security, incident support, regulatory requirement translation, and AI/LLM security. The role also develops enterprise designs, standards, resiliency and integration patterns, influences multiple engineering teams, and promotes AI-assisted development.

Provides pre-sales business and technical leadership across the NiCE Actimize portfolio. Leads customer discovery, solution design, demonstrations, prototypes, proof-of-concepts, RFI/RFP responses, and executive presentations. Translates financial crime, risk, and compliance needs into enterprise software architectures and value propositions while addressing integration, deployment, security, scalability, and implementation considerations. Collaborates with sales, product, engineering, services, and partners to advance opportunities and influence product strategy.

Maintains and supports large-scale AWS, datacenter, and production infrastructure across Windows, Linux, VMware, and physical platforms. Responsibilities include monitoring systems, resolving incidents, administering enterprise services, patching and provisioning servers, managing identity and access, optimizing performance, supporting capacity planning, and participating in on-call operations. The role also includes datacenter hardware activities, vendor coordination, security compliance, and infrastructure automation.

The SMB Account Executive will drive sales of NiCE Actimize enterprise software to financial services customers. Responsibilities include achieving sales quotas, negotiating enterprise agreements, leading sales activities, developing C-level relationships, identifying customer opportunities, coordinating with sales engineers and IT users, and positioning fraud, anti-money laundering, and compliance solutions based on business value.

Performs manual, functional, regression, integration, API, IVR, portal, and web application testing for CCaaS solutions. Manages client change requests, version upgrades, capacity activities, and system standardization. Creates and executes test cases, validates backend data with SQL, tracks defects, maintains documentation, and collaborates with cross-functional teams to support reliable releases and continuous quality improvements.

Leads the strategy, development, and operation of a cloud platform supporting NICE Actimize SaaS offerings. Responsibilities include managing DevOps, SRE, infrastructure, and platform engineering teams; owning AWS infrastructure, Kubernetes, CI/CD, GitOps, infrastructure as code, observability, reliability, security, compliance, and developer experience initiatives. The role also drives platform modernization, self-service capabilities, engineering standards, operational excellence, and cross-functional technology strategy.

Leads the Platform Engineering organization supporting NICE Actimize SaaS offerings. Responsibilities include setting platform strategy, managing DevOps, SRE, infrastructure and platform teams, owning AWS cloud infrastructure, modernizing Kubernetes and IaC environments, managing CI/CD platforms, improving reliability and observability, embedding security and compliance, and enabling developer self-service. The role combines people management, hands-on technical leadership, cross-functional collaboration, and innovation involving AI-enabled engineering and automation.

Leads a small autonomous engineering squad and owns end-to-end technical delivery for a product domain. Designs and builds scalable, reliable, secure SaaS applications using microservices and event-driven architectures. Makes architectural decisions, drives deployment and optimization, collaborates with product and design, promotes testing, CI/CD, observability, and secure coding, and mentors engineers through technical guidance and peer reviews.

The Director leads an international team that consults with prospects to design solutions for contact centers, focusing on AI and Digital environments, while overseeing Presales activities and coaching team members.

Leads a team of 5–6 Sales Engineers across Benelux, France, and the Nordics. Provides hands-on support for strategic deals, technical demos, discovery calls, RFPs, events, lead generation, thought leadership, customer success upsells, and competitive analysis. Coaches team members, prioritizes activities, manages stakeholders, supports market penetration, and connects AI capabilities to customer requirements, experience, and ROI.

Designs and maintains scalable Snowflake and AWS data pipelines, warehouses, and lakes. Investigates production and customer data issues, performs root-cause analysis, and develops cloud-native solutions. The role also supports real-time processing with Kafka and Flink, CI/CD, automation, monitoring, reliability, performance optimization, and AI-enhanced engineering workflows.

Own strategic, high-value customer and partner accounts as the primary relationship leader. Build executive relationships, guide renewals and expansions, communicate business value, identify risks and opportunities, and coordinate Sales, Delivery, Product, governance, and technical teams. Serve as a trusted advisor to senior stakeholders while advocating for customer outcomes and commercial objectives. Regularly engage customers through meetings, calls, and travel.