Software Engineer in Business Support team - Product Support Services (IGT1 Lanka: Sitecore)

IGT 1 Outsourcing Lanka (Private) Limited, is a Port City registered offshore company owned by three of the largest private equity companies, and a sister company of the largest Sri Lanka technology company, IFS.

We are committed to reinventing company success via offshore growth, expansion, diversity, and an unwavering pursuit of quality. As a leading provider of technology and employee offshore services, we help organizations all over the world navigate the complexities of the modern business environment. Our goal is to provide our customers with an operation that maximize operations, spur growth, allows them to develop and deliver world-class SaaS platforms, and create long-term value.

At IGT1 Lanka we believe that our people are the key to our collective success. We have developed a workplace culture that promotes diversity, teamwork, and ongoing education. We are presently a team of 300+ employees with a plan to double this capacity in the next 12 months.

As such, we are always on the lookout for talented individuals who share our passion for innovation and excellence. Joining IGT1 Lanka means becoming part of a forward-thinking organization that is shaping the future of business within the vibrant new Port City. Together, we can drive change, push boundaries, and build a smarter, more connected world through our offshore operation.

About Sitecore

Sitecore delivers a composable digital experience platform that empowers the world’s smartest and largest brands to build lifelong relationships with their customers. A highly decorated industry leader, Sitecore is the leading company bringing together content, commerce, and data into one connected platform that delivers millions of digital experiences every day. Thousands of blue-chip companies including American Express, Porsche, Starbucks, L’Oréal, and Volvo Cars rely on Sitecore to provide more engaging, personalized experiences for their customers.

Sitecore Product Support team provides assistance in solving non-trivial technical challenges to Sitecore Partners and Customers, and is a key contributor in ensuring successful implementations of many Sitecore projects.

Software Engineers spend most of the time helping with the real-life usage of Sitecore products, working with the product configurations, troubleshooting complex problems, developing code examples and configuration modifications.

The work process involves written communication with Sitecore customers from around the world helping them to achieve the desired business outcomes.

Position of the Software Engineer in the Sitecore Product Support team provides technical and personal growth opportunities in the wide range of different professional areas for both new and experienced software development specialists.

Position will require participation in 24x7x365 shift coverage rotation, including work during late hours and during weekends, according to the predefined schedule and in compliance with all local labor regulations.

Ideal candidates will have the following background:

• Outstanding problem solving and logical thinking skills
• Understanding of client-server software architecture
• Great communication skills in English
• Knowledge of HTML, XML/JSON, JavaScript, and CSS

Experience in the following would be a plus:

• Experience in direct interactions with customer and effectively managing critical situations
• Experience working with technologies such as Elastic, Kibana, Grafana, Kafka
• Experience with JavaScript frontend frameworks such as Knockout, React and Vue, Next JS