MEET THE TEAM
Join Cisco's Customer Experience (CX) Engineering team as a Software Engineer specializing in Gen AI Application development with a background in networking. You will be an integral part of the Customer Experience (CX) Engineering team delivering software and technology supporting our delivery engineers and customers. CX are the customer's trusted advisor and expert, helping the customer understand their network, reduce risks, and take advantage of the technology.
YOUR IMPACT
As a Software Engineer in CX Engineering, you will play a key role in shaping the future of Cisco's customer experience platform. Working with a team of high-performing engineers, you will design and implement solutions that support new business models and address business challenges-directly contributing to Cisco's journey.
Develop and deliver high-quality applications that power Cisco's customer-facing platforms, enhancing the experience for Cisco's customers.
Take ownership of projects throughout their entire lifecycle, from initial concept and architecture design to implementation, deployment, and ongoing support.
Drive continuous improvement by contributing to system architecture decisions, optimizing performance, and ensuring robust, maintainable solutions.
Partner closely with cross-functional teams to translate business requirements into technical solutions that create tangible value for Cisco's customers.
MINIMUM QUALIFICATIONS
Bachelor's degree in Computer Science, Information Technology, Engineering, or a related technical field with 7+ years of experience or a Master's with 5+ years of experience.
Development experience in Python, with practical experience developing generative AI applications.
Experience designing, building, deploying, and maintaining end-to-end software systems-from architecture to production.
Expertise in building and integrating APIs, as well as designing and managing databases such as SQL and NoSQL.
Experience using Kubernetes (K8s) and related technologies, including experience with custom resource definitions (CRDs).
Experience working with large language model (LLM) frameworks (e.g., LangChain) and observability platforms (e.g., LangSmith).
PREFERRED QUALIFICATIONS
Practical experience working with multiple large language models (LLMs), including but not limited to OpenAI, Anthropic, and Mistral.
Familiarity with modern front-end web frameworks such as React or Angular.
Experience integrating with Model Context Protocols and related ecosystem tools.
Strong analytical, debugging, and problem-solving skills, especially for diagnosing complex, system-level issues.
At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.
Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.
We are Cisco, and our power starts with you.
Skills Required
- Bachelor's in Computer Science, IT, Engineering or related with 7+ years experience (Master's with 5+ years acceptable)
- Development experience in Python and practical experience developing generative AI applications
- Experience designing, building, deploying, and maintaining end-to-end software systems from architecture to production
- Expertise in building and integrating APIs and designing/managing SQL and NoSQL databases
- Experience using Kubernetes and related technologies, including custom resource definitions (CRDs)
- Experience working with large language model frameworks (e.g., LangChain) and observability platforms (e.g., LangSmith)
- Practical experience with multiple LLM providers (OpenAI, Anthropic, Mistral)
- Familiarity with modern front-end frameworks such as React or Angular
- Experience integrating with Model Context Protocols and related ecosystem tools
- Strong analytical, debugging, and problem-solving skills for diagnosing complex system-level issues
Cisco Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Cisco and has not been reviewed or approved by Cisco.
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Healthcare Strength — Health coverage is described as robust with multiple plan options and access to onsite/virtual LifeConnections Health Centers on major campuses. Company materials also highlight mental-health resources and comprehensive preventive care, supporting strong core medical benefits.
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Leave & Time Off Breadth — Time away includes company‑wide recharge days, a paid birthday, a year‑end shutdown, and paid Critical Time Off for emergencies. Paid volunteer days further expand opportunities to step away and recharge.
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Parental & Family Support — Policies include a global minimum for paid parental leave for primary caregivers, caregiving concierge services, and on‑site children’s learning centers in select locations. In the U.S., family‑building support is consolidated under Carrot with a defined lifetime maximum, indicating structured assistance across fertility, preservation, adoption, and surrogacy.
Cisco Insights
What We Do
Cisco (NASDAQ: CSCO) enables people to make powerful connections--whether in business, education, philanthropy, or creativity. Cisco hardware, software, and service offerings are used to create the Internet solutions that make networks possible--providing easy access to information anywhere, at any time. Cisco was founded in 1984 by a small group of computer scientists from Stanford University. Since the company's inception, Cisco engineers have been leaders in the development of Internet Protocol (IP)-based networking technologies. Today, with more than 71,000 employees worldwide, this tradition of innovation continues with industry-leading products and solutions in the company's core development areas of routing and switching, as well as in advanced technologies such as home networking, IP telephony, optical networking, security, storage area networking, and wireless technology. In addition to its products, Cisco provides a broad range of service offerings, including technical support and advanced services. Cisco sells its products and services, both directly through its own sales force as well as through its channel partners, to large enterprises, commercial businesses, service providers, and consumers.
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