Software Engineer 2 - AI Operations & Enablement

Posted Yesterday
2 Locations
In-Office
Mid level
Hospitality
The Role
Design, build, and maintain infrastructure and processes to govern and scale enterprise AI tooling. Integrate data feeds for usage and cost metrics, support LLM lifecycle management and benchmarking, implement AI governance guardrails, collaborate with architecture and cross-functional teams, and create enablement documentation.
Summary Generated by Built In

   

** This role is not eligible for sponsorship AND is four days onsite hybrid at our N. Scottsdale office **

Who are we looking for?

Choice Hotels, one of the world’s largest lodging franchisors, has an exciting new opportunity as our Software Engineer 2 on our AI Operations & Enablement team. The AI Operations & Enablement team oversees our enterprise AI tooling platforms, gathers usage and cost metrics from everywhere AI is used across the organization, and builds custom AI tooling in the form of plugins and MCP servers. As a key member of our AI Operations & Enablement team, you will help design and implement the infrastructure and processes that allow us to effectively govern and scale AI adoption across Choice Hotels.

Are you enthusiastic about working with cutting-edge AI platforms and tooling? We invite you to apply today for our Software Engineer 2 role today and #MakeItYourChoice.

Your Responsibilities

  • Research new AI solutions and capabilities to evaluate for adoption within our Approved AI Tooling ecosystem
  • Leverage our AWS services to create and manage infrastructure that supports our Approved AI Tooling
  • Set up and maintain data feeds from a variety of sources to gather AI usage and cost metrics
  • Partner with Enterprise Architecture to clear roadblocks to adopting and scaling our AI tooling
  • Implement enforceable AI governance guardrails across the organization
  • Support LLM lifecycle management and benchmarking
  • Create and maintain documentation and enablement resources so teams can confidently adopt our AI tooling

Your Experience, Skills & Competencies

  • Bachelor’s degree in related field, or equivalent experience/training
  • Experience with Claude, ChatGPT, M365 Copilot, Power Automate, or similar AI tools
  • AWS experience
  • Java, Python, and/or JavaScript
  • Experience with Harness or another CI/CD platform
  • Knowledge of the software development lifecycle (SDLC); experience with AI-DLC a big plus
  • Knowledge of Agile software development methodologies, Service Oriented Architecture, and object-oriented programming methodologies
  • Knowledge of software development best practices, including coding standards, code reviews, source control management, build processes, and testing
  • Exceptional verbal, written and listening communication skills
  • Exceptional interpersonal skills and demeanor
  • Proficient in the use of MS Office suite, including familiarity with Visio
  • Passion for leveraging AI to increase speed and capabilities, along with the desire and ability to learn quickly
  • Demonstrates key competencies to include Cultivates Innovation, Nimble Learning and Drives Results

Your Team

This is an individual contributor role that will report to the AI Operations Manager. You will have 4 teammates and collaborate with cross functional departments on a regular basis.

*** PLEASE NOTE: This role is not eligible for sponsorship ***  

   

Choice prioritizes our associate wellbeing by offering a comprehensive benefits program that is both competitive and flexible to help you achieve your wellbeing goals - here are just a few:

  • Competitive compensation and benefits, including medical, dental, and vision coverage
  • Leave and paid time-off for holidays, vacation, personal, family, volunteer, sick, jury duty, bereavement, military, and religious observance
  • Financial benefits for retirement and health savings
  • Employee recognition programs
  • Discounts at Choice hotels worldwide

About Choice

Choice Hotels International, Inc. (NYSE: CHH), is one of the largest lodging franchisors in the world. With 7,500 hotels in 45+ countries and territories, we offer a range of high-quality lodging options in the upper upscale, upper midscale, midscale, extended stay, and economy segments. We’re the hotel company for those who choose to bet on themselves — the striver, the dreamer, the entrepreneur — because that’s who we are, too.

At Choice, we are united by the simple belief that tomorrow will be even better than today — for associates, our company, and our franchisees. At our worldwide corporate headquarters in North Bethesda, Maryland, at our technology center in Scottsdale, Arizona, and through our associates around the globe, every voice is heard and every idea is listened to, no matter what area of the company they come from. We are united in supporting the entrepreneurial dreams of our thousands of franchise owners, which propels us forward — giving our work at Choice a purpose larger than our business.

Our corporate office locations:

North Bethesda, MD — Located at Pike & Rose, our worldwide headquarters is less than 15 miles from Washington, D.C., one block away from the North Bethesda Metro station, with easy access to I-495, complimentary parking, electronic charging stations, restaurants and retail.

Scottsdale, AZ — Located at the northwest corner of Loop 101, the Scottsdale office is home to our technology, eCommerce and customer service organizations, with easy access to complimentary parking, electronic charging stations, restaurants and retail.

Minneapolis, MN — Select roles are based in our Minneapolis office on Highway 394, near the intersection with Highway 100, only five minutes from downtown.

Field/Remote — Select roles designated as field/remote will require associates to work from a home office, connecting virtually with Choice team members and leadership on Zoom, with possible required travel depending on the role.  

Choice’s Cultural Values

Welcome and Respect Everyone | Be Bold | Be Quick | Listen | Be Curious | Show Integrity

Choice’s Leadership Principles

Act with Intention | Lead with Authenticity | Grow & Deliver

Skills Required

  • Bachelor's degree in related field or equivalent experience/training
  • Experience with Claude, ChatGPT, M365 Copilot, Power Automate, or similar AI tools
  • AWS experience
  • Proficiency with Java, Python, and/or JavaScript
  • Experience with Harness or another CI/CD platform
  • Knowledge of the software development lifecycle (SDLC)
  • Experience or knowledge of AI-specific lifecycle (AI-DLC)
  • Familiarity with Agile methodologies, Service Oriented Architecture, and object-oriented programming
  • Knowledge of software development best practices (coding standards, code reviews, source control, builds, testing)
  • Experience supporting LLM lifecycle management and benchmarking
  • Exceptional verbal, written, and interpersonal communication skills
  • Proficient in MS Office suite, including familiarity with Visio

Choice Hotels International Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Choice Hotels International and has not been reviewed or approved by Choice Hotels International.

  • Healthcare Strength Benefits are described as broad, including medical, dental, and vision coverage alongside telehealth and an Employee Assistance Program. Wellness programs and related wellbeing offerings are also explicitly included in the package.
  • Leave & Time Off Breadth Time-off support is positioned as extensive, spanning paid vacation, personal and sick leave, and paid family care leave. Backup child and elder care, adoption assistance, and designated “wellbeing days” add breadth beyond standard PTO.
  • Retirement Support Retirement and financial programs include a 401(k) and Roth 401(k) as well as HSA options and financial education resources. Bonuses and referral bonuses are also listed as part of the broader rewards mix.

Choice Hotels International Insights

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The Company
HQ: North Bethesda, Maryland
1,835 Employees

What We Do

Choice Hotels International, Inc. (NYSE: CHH) is one of the world’s largest and most successful lodging franchisors. On August 11, 2022, Choice acquired Radisson Hotels Americas, adding nine brands and approximately 67,000 rooms to its portfolio in the United States, Canada, Latin America, and the Caribbean. With 22 brands, Choice Hotels has more than 7,500 hotels and nearly 650,000 rooms in 46 countries and territories as of August 11, 2022. The Choice® family of hotel brands provides business and leisure travelers with a broad range of high-quality lodging options from limited service to full-service hotels in the upper upscale, upper mid-scale, midscale, extended-stay, and economy segments. At our worldwide corporate headquarters in the Washington metropolitan area (North Bethesda, MD), our IT center in Scottsdale, AZ, and St. Louis Park (MN), and through our associates across the globe, we keep those hotels humming by serving as a champion for our franchisees. When you #MakeItYourChoice, you will have the environment, the tools, and the momentum to drive your career and organizational success

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