Software Development Manager

Who Are We

Hansen Technologies (ASX: HSN) is a global software and services provider, serving energy, water/utilities, and telecommunications industries. With customers in 80+ countries, we foster collaboration across 26 global offices. From 5G advancements to renewable energy transitions, we empower customers to overcome challenges, innovate, and drive new business models.

At Hansen, we are also embedding AI enablement across our operations. From automating workflows and enhancing service delivery, to driving innovation in customer solutions, AI is shaping the next chapter of how we support our clients. With a focus on operational excellence and innovation, Hansen is using AI not just as a tool, but as a strategic enabler to deliver smarter, faster, and more resilient solutions for the future.

Why This Role Matters

The Sr. Manager Software Development is a key driver for the successful delivery of Hansen products, projects and operations support to existing assigned customers changing needs. Responsible for managing and coordinating through professional staff, involving the design, specification, configuration, and implementation of large complex projects, ensuring that the project is delivered on time, and on budget whilst ensuring customer satisfaction. You will liaise with development scrum teams and the internal and external customers to understand the customer business goals, identify areas for improvement, make recommendations for product improvement, and implement those improvements to the satisfaction of internal and external customers.

Responsible for managing medium to large teams of other management members as well as architects or other key stakeholders.  Works with internal as well as external stakeholders and staff to inspire and provide guidance regarding product initiatives and implementations of roadmaps as well visionary concepts.

What You’ll Do 

• Lead and manage product/development teams, providing clear direction, coaching and performance management to deliver business and customer objectives.

• Provide overall leadership across product implementations, development activities and multiple workstreams, ensuring successful delivery of high-quality solutions.

• Act as a key point of contact for product design, development and escalated issues, working closely with internal teams and business stakeholders to drive resolution.

• Understand customer requirements and translate business needs into appropriate product functionality and solutions.

• Manage project performance, including financial reporting, resource planning, release progress, risks, issues, budgets and delivery schedules.

• Build strong customer relationships, identify growth opportunities and support pre-sales activity to drive additional revenue and new business.

• Ensure teams operate in line with established PMO, business and customer processes, including agreed KPIs, SLAs and quality standards.

• Use data, commercial insight and experience to support decision-making, anticipate risks and implement appropriate mitigation plans.

• Lead regular stakeholder and internal team discussions around product performance, delivery, growth opportunities and continuous improvement.

• Support team capability through recruitment, onboarding, goal setting, performance feedback, development and Hansen CIS-B product training.

Duties & responsibilities of your role may change from time to time to meet the needs & requirements of the business.

What You Bring 

• Proactive problem solver who uses initiative, data and sound judgement to own issues and drive successful outcomes.

• Strong collaborative approach, with the ability to build effective relationships across teams and functions.

• Commitment to continuous improvement, service excellence and delivering high-quality outcomes.

• Knowledge of AMI interval data, meter reads/file processing and payment vendor processes, including testing and implementation.

• Utilities or municipalities industry experience is desirable.

• Proven experience in large-scale software implementation, project/programme management and complex IT environments.

• Strong knowledge of software development methodologies, systems analysis and project management, including Agile, Waterfall, SDLC and SaaS environments.

• Strong Agile delivery experience, with experience leading Scrum and/or multidisciplinary development teams.

• Demonstrated people leadership, with the ability to coach, develop and empower high-performing teams.

• Excellent stakeholder and customer management skills, with strong written and verbal communication and a focus on customer satisfaction.

• Strong planning and organisational skills, with the ability to manage multiple priorities, deadlines and competing workstreams in a changing environment.

• Commercial and strategic mindset, with the ability to identify business needs, opportunities, risks and appropriate solutions.

You’re someone who (may) have:

• Managed large enterprise software applications and implementations.

• Managed budgetary efforts and reconciliations.

• Work with internal and external stakeholders on roadmaps and product initiatives.

• Possess a keen eye for quality, design, and efficiency.

• Excellent written and presentation skills.

• Be familiar with various versions of SDLC and Agile as well as Waterfall methodologies.

• Understanding of CI/CD pipelines and IDEs used within agile and scrum teams.

• Strategic thinker responsible for implementation of emerging technologies.

• Can envision and implement architecture decisions.

• Leadership skills that cross organizations and work areas.

Why Join Us?

At Hansen, you’ll be part of a diverse, inclusive, and collaborative global team. Our culture is built around values such as People and Family, Treat It Like It’s Your Own, Focused and Committed, and One United Team. We look for people who are curious, respectful, engaged, and keen to work across geographies with talented teams.