We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
About the RoleWe are seeking a Senior Manager, Software Engineering to join our technology organization, reporting directly to the Director of Software Engineering.
This pivotal role requires an engineering leader with deep Salesforce ecosystem expertise complemented by a broad software engineering background. You will build and scale the technical foundation supporting our key growth drivers: Brand, Marketing, Partnerships, CC-Sales (Contact Center Sales), and Outreach Programs.
In this role, you will lead a team of software and Salesforce engineers building scalable, integrated, and cloud-native solutions. You will sit at the intersection of enterprise CRM capabilities and broader custom software engineering, driving everything from API integrations and custom microservices to automated outreach workflows and AI-driven automation.
Key ResponsibilitiesTechnical Leadership & Domain Ownership
- Strategic Alignment: Own the technical vision, execution, and delivery across business-critical focus areas: Brand, Marketing, Partnerships, CC-Sales, and Outreach Programs.
- Salesforce Core Architecture: Oversee the architectural design, customization, and scalability of our Salesforce platform (Sales Cloud, Service Cloud, Marketing Cloud / Data Cloud, and Experience Cloud).
- Broad Software Engineering: Lead the development of modern technical solutions beyond CRM bounds, including custom microservices, event-driven middleware, REST/GraphQL APIs, and data integration pipelines.
- Sales & Outreach Tech Stack: Architect high-volume CC-Sales workflows, omni-channel contact center technology integrations, automated outreach trigger engines, and partner portals.
- People Leadership: Hire, mentor, and retain a high-performing engineering team comprising Salesforce developers, full-stack software engineers, and integration specialists.
- Agile Culture: Drive continuous delivery in an Agile/Scrum environment—leading backlog refinement, sprint execution, code reviews, and architecture design sessions.
- Cross-Functional Collaboration: Partner closely with Product Management, Design, Security, Marketing, Sales Operations, and Executive Leadership to translate strategy into technical deliverables.
- DevOps & Release Management: Enforce robust DevOps practices, automated testing, CI/CD deployment pipelines, environment management (sandboxes to production), and Salesforce governor limit optimizations.
- AI & Next-Gen Capabilities: Evaluate and integrate emerging technologies—including Salesforce Agentforce/Einstein AI, LLM/Generative AI orchestration, and automated routing—to enhance platform performance and business velocity.
- Security & Compliance: Ensure all solutions comply with enterprise security controls, data governance, and privacy regulations (HIPAA, CCPA, SOC2).
Qualifications & RequirementsRequired Qualifications
- Experience:
- 6+ years of experience in software engineering, with strong hands-on development fundamentals.
- 2+ years managing or developing software engineering teams in Agile, cloud-first environments.
- Salesforce Proficiency: Deep technical knowledge of the Salesforce platform, including Apex, Lightning Web Components (LWC), Flow Orchestration, Sales Cloud, Service Cloud, and Marketing Cloud/Data Cloud.
- Broader Engineering Stack: Background in full-stack or backend software development (e.g., Java, Node.js, Python, microservices architecture, REST/GraphQL APIs, relational and non-relational databases).
- Integration Expertise: Proven experience integrating Salesforce with external enterprise applications using middleware (MuleSoft, Workato) or cloud-native serverless/API services (AWS, GCP, or Azure).
- Domain Exposure: Direct experience delivering tech solutions for high-volume Contact Center/Telesales operations, Marketing automation, or Partner/Outreach platforms.
Preferred Qualifications
- Salesforce Certifications: Certified Salesforce System Architect, Application Architect, or CTA track certifications.
- Cloud & Modern DevOps: Hands-on experience with Docker/Kubernetes, CI/CD tooling (GitHub Actions, Copado, SFDX), and cloud-native architecture.
- AI & Intelligent Automation: Experience operationalizing AI capabilities, intelligent agentic workflows, or vector search integrations within CRM and outreach applications.
- Industry Experience: Background in Healthcare, Retail Health, HealthTech, or related regulated domain environments.
Education: Bachelor’s degree in Computer Science, Software Engineering, Information Systems, or equivalent practical experience.
Pay Range
The typical pay range for this role is:
$106,605.00 - $284,280.00
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company’s equity award program.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.
Additional details about available benefits are provided during the application process and on Benefits Moments.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
Skills Required
- 6+ years of software engineering experience with strong hands-on development fundamentals
- 2+ years managing or developing software engineering teams in Agile, cloud-first environments
- Deep Salesforce expertise, including Apex, Lightning Web Components, Flow Orchestration, Sales Cloud, Service Cloud, and Marketing Cloud/Data Cloud
- Full-stack or backend software development experience with Java, Node.js, Python, microservices, REST or GraphQL APIs, and relational or non-relational databases
- Experience integrating Salesforce with enterprise applications using MuleSoft, Workato, AWS, GCP, Azure, or cloud-native serverless/API services
- Experience delivering technology solutions for high-volume contact center or telesales operations, marketing automation, or partner and outreach platforms
- Salesforce System Architect, Application Architect, or CTA-track certification
- Experience with Docker, Kubernetes, CI/CD tooling, GitHub Actions, Copado, SFDX, and cloud-native architecture
- Experience operationalizing AI capabilities, intelligent agentic workflows, or vector search integrations within CRM and outreach applications
- Healthcare, retail health, HealthTech, or other regulated-domain experience
- Bachelor's degree in Computer Science, Software Engineering, Information Systems, or equivalent practical experience
CVS Health Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about CVS Health and has not been reviewed or approved by CVS Health.
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Healthcare Strength — Health coverage includes medical, dental, and vision with HSA-eligible options, free preventive care, virtual care, and access to MinuteClinic services. Mental-health resources such as counseling support are emphasized, and coverage is often considered solid for full-time colleagues.
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Retirement Support — A dollar-for-dollar 401(k) match up to 5% after one year and an Employee Stock Purchase Plan are consistently highlighted in Total Rewards materials. Feedback suggests retirement programs are a meaningful strength within the overall package.
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Wellbeing & Lifestyle Benefits — Wellbeing offerings include up to 20 no-cost counseling sessions per issue, backup care, tuition assistance, and substantial in-store discounts, alongside broader wellness tools. These everyday perks expand value beyond base pay and can be especially meaningful for full-time schedules.
CVS Health Insights
What We Do
CVS Health is the leading health solutions company that delivers care in ways no one else can. We reach people in more ways and improve the health of communities across America through our local presence, digital channels and our nearly 300,000 dedicated colleagues – including more than 40,000 physicians, pharmacists, nurses and nurse practitioners. Wherever and whenever people need us, we help them with their health – whether that’s managing chronic diseases, staying compliant with their medications, or accessing affordable health and wellness services in the most convenient ways. We help people navigate the health care system – and their personal health care – by improving access, lowering costs and being a trusted partner for every meaningful moment of health. And we do it all with heart, each and every day.
