The Customer Experience (CX) team is a group of extraordinary technical guides dedicated to delivering a premier customer experience. We tackle the toughest business challenges with network-centric solutions that accelerate customer and partner success. Our team is global, cross-functional, and highly collaborative, blending deep technical expertise with a passion for innovation. We are excited by the opportunity to drive technology transitions and see our work directly impact global financial results and customer satisfaction. It is a fast-paced, rewarding environment where your technical skills shape the future of networking.
Your ImpactLead and drive software design, optimization, and implementation to accelerate critical customer outcomes and translate business requirements into robust solution architectures. Act as a technical focal point for cross-functional teams to ensure accurate and rapid resolution of major customer problems across diverse technology domains. Mentor junior engineers and curate best practices to improve team efficiency and technical capabilities. Partner with clients in a consultative manner to address business challenges and demonstrate ROI while resolving complex technical issues. Create and deliver technical documentation, training, and collateral to facilitate knowledge transfer and drive customer technology transitions.
Minimum Qualifications- Bachelor’s degree in Computer Science, Engineering, or an equivalent field.
- 8+ years of professional experience in software development or systems architecture.
- Proficiency in programming using Java or Python.
- Advanced skills in Linux/Unix environments and version control systems.
- DevNet Associate certification or equivalent understanding of network/software automation and orchestration.
- Strong knowledge of SDLC, SRE, Agile, DevOps, and SecOps methodologies.
- Experience with BPMN workflow automation (e.g., Camunda) and NETCONF/RESTCONF/Yang modelling.
- Proven ability to mentor junior team members and lead multi-disciplinary project teams.
- Exceptional consultative skills with the ability to express complex ideas graphically and communicate effectively with stakeholders.
At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.
Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.
We are Cisco, and our power starts with you.
Skills Required
- Bachelor's degree in Computer Science, Engineering, or equivalent
- 8+ years of professional experience in software development or systems architecture
- Proficiency in programming using Java or Python
- Advanced skills in Linux/Unix environments and version control systems
- DevNet Associate certification or equivalent understanding of network/software automation and orchestration
- Strong knowledge of SDLC, SRE, Agile, DevOps, and SecOps methodologies
- Experience with BPMN workflow automation (e.g., Camunda) and NETCONF/RESTCONF/YANG modelling
- Proven ability to mentor junior team members and lead multi-disciplinary project teams
- Exceptional consultative and graphical communication skills with stakeholders
Cisco Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Cisco and has not been reviewed or approved by Cisco.
-
Healthcare Strength — Comprehensive medical, dental, and vision coverage, mental health support via an EAP, and access to on-site or virtual health centers indicate robust healthcare offerings. Wellness programs, fitness resources, and specialized services further reinforce coverage depth.
-
Leave & Time Off Breadth — Generous PTO, a global minimum for paid parental leave, and unique programs like company-wide recharge days and paid volunteer time expand time-away options. Additional offerings such as Critical Time Off and adoption assistance add flexibility for life events.
-
Equity Value & Accessibility — Restricted stock units and a discounted employee stock purchase plan are meaningful elements of total compensation. The prominence of equity can materially augment overall pay packages alongside salary and bonuses.
Cisco Insights
What We Do
Cisco (NASDAQ: CSCO) enables people to make powerful connections--whether in business, education, philanthropy, or creativity. Cisco hardware, software, and service offerings are used to create the Internet solutions that make networks possible--providing easy access to information anywhere, at any time. Cisco was founded in 1984 by a small group of computer scientists from Stanford University. Since the company's inception, Cisco engineers have been leaders in the development of Internet Protocol (IP)-based networking technologies. Today, with more than 71,000 employees worldwide, this tradition of innovation continues with industry-leading products and solutions in the company's core development areas of routing and switching, as well as in advanced technologies such as home networking, IP telephony, optical networking, security, storage area networking, and wireless technology. In addition to its products, Cisco provides a broad range of service offerings, including technical support and advanced services. Cisco sells its products and services, both directly through its own sales force as well as through its channel partners, to large enterprises, commercial businesses, service providers, and consumers.
