Software Architect Sr (AI & Intelligent Automations)

Job Profile

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Software Architect Sr within PNC's Enterprise Technology (Automation & Platform) organization, you will be based in Dallas, TX.
Position Overview
Senior hands-on technical leader responsible for architecting, engineering, and delivering enterprise-scale GenAI and Intelligent Automation solutions across cloud and enterprise AI platforms.
This role combines solution architecture, hands-on engineering, technical leadership, and end-to-end delivery ownership.
Key Responsibilities:
• Architect and deliver scalable, secure, resilient GenAI, RAG, Agentic AI, Document AI, and Virtual Assistant solutions.
• Provide hands-on leadership across architecture, design, prototyping, coding, deployment, troubleshooting, and production support.
• Design agentic solutions leveraging LLMs, RAG, tool-using agents, orchestration, and human-in-the-loop workflows.
• Define reusable architecture patterns, frameworks, APIs, microservices, and enterprise integration standards.
• Architect and engineer solutions leveraging Cloud, Azure AI Foundry, AIOS, OpenShift/Kubernetes, and enterprise AI platforms.
• Drive CI/CD, DevSecOps, automated deployment and release engineering practices.
• Build and optimize AI-driven automation workflows and intelligent document-processing pipelines.
• Ensure solutions meet enterprise standards for security, resiliency, scalability, observability, performance, and compliance.
• Identify and address architectural risks, technical debt, performance bottlenecks.
• Partner with product, business, architecture, data, security, risk, and engineering teams to deliver production-ready solutions.
• Mentor engineers and communicate architecture strategies, technical decisions, and tradeoffs.
Required Skills & Experience:
• 10+ years of software engineering/architecture experience with strong hands-on technical leadership and delivery experience.
• Strong hands-on experience with LLMs, RAG, Agentic AI, Document AI/OCR/NLP, Virtual Assistants, and AI-driven automation.
• Expert-level Java, Python, Django/Spring Boot, Hibernate, REST APIs, and microservices architectures.
• Strong experience with Kafka/ActiveMQ, event-driven architectures, SQL/NoSQL databases, data modeling and enterprise integrations.
• Strong knowledge of API design, distributed systems, security, observability, performance tuning, and cloud-native architecture.
Preferred / Desired Skills
• Experience with Responsible AI, AI governance, model risk controls, agent orchestration, and human-in-the-loop workflows.
• Prior experience in banking, financial services, or other highly regulated environments.

PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.
PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.Job Description

• Leads in the overall design of cross-functional, multi-platform, and Web-based application systems; oversees all application system processes.
• Develops application architecture and blueprints aimed at reflecting enterprise business logic.
• Defines application components, platforms, interfaces, and development tools. Directs mapping activities on specific technology platforms.
• Provides technical guidance to application development teams. Consults on integration and conversion activities.
• Conducts reviews, and analyses organizational needs and goals to develop and implement applications.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred SkillsApplication Development, Applications Architecture, Distributed Systems, Enterprise Architecture (EA), Large Language Models (LLMs), LLM Architecture, Microservices Architecture, Requirements Analysis, Software Architectures, Solution Architecture, System Designs, Technology Platforms

CompetenciesAnalytical Thinking, Application Development Tools, Industry Knowledge, IT Architecture, Platform Architecture, Products and Services, Service Oriented Architecture Technologies, Software Process Improvement (SPI)

Work ExperienceRoles at this level typically require a university / college degree. Higher level education such as a Masters degree, PhD, or certifications is desirable. Industry relevant experience is typically 8+ years. Specific certifications are often required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

EducationBachelors

CertificationsNo Required Certification(s)

LicensesNo Required License(s)

Language Assessments
No Required or Preferred Language Assessments

  

Benefits

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.

In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.

To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com.

Disability Accommodations Statement

If an accommodation is required to participate in the application process, please contact us via email at [email protected]. Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses.  Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

At PNC we foster an inclusive and accessible workplace.  We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

Equal Employment Opportunity (EEO)

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.

California Residents

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