It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.
Join us to put AI to work for people.
Job Description
We are looking for a Hands-On Software Architect to join our architecture group and work alongside some of the most experienced engineers in the industry.
As a Hands-On Architect, you will actively design, build, and evolve large-scale software systems, set technical direction, and work day-to-day with development teams, product, and other stakeholders to deliver reliable, scalable solutions.
Your focus will be to champion Foundry Projects born in the CTO office. Imagine shaping the architecture of multiple 'internal startups,' aligning them with the Armis ecosystem while charting a strategic path to production. You will balance the urgency of moving fast with the foresight to build 'right and smart,' ensuring these innovations are ready to scale the moment they hit our core environment.
What You’ll Do
- Lead the design and implementation of complex, distributed software systems in production.
- Work closely with developers, product owners, and stakeholders to translate business needs into practical, scalable architectures.
- Define and drive engineering standards: architecture patterns, coding standards, testing strategies, and operational best practices.
- Stay hands-on: write code, review code, and participate in technical problem-solving across teams.
- Mentor and coach developers and tech leads, raising the overall technical bar.
- Review designs and implementations to ensure solutions are high-quality, maintainable, and resilient.
- Continuously evaluate new technologies and approaches, recommending improvements where they provide clear value.
- Be involved in production systems: deployments, observability, performance tuning, and incident analysis
- 8+ years of experience in software development, system design, and architecture roles.
- Strong hands-on experience with modern backend technologies such as Java and/or Python.
- Practical experience with containerized and cloud-native systems (Docker, Kubernetes, AWS / Azure / GCP).
- Experience designing and operating distributed systems, including messaging or streaming platforms (e.g., Kafka, RabbitMQ, Spark).
- Solid understanding of distributed databases (and non-distributed) such as Postgres, Cassandra, SingleStore, Clikhouse or similar technologies.
- Deep knowledge of engineering best practices: CI/CD, DevOps, testing, security, and agile development.
- Proven experience working with production environments, including deployment pipelines, monitoring, and troubleshooting.
- Strong problem-solving skills and the ability to balance ideal architecture with real-world constraints.
- Natural technical leadership: able to influence, mentor, and collaborate without relying on authority.
- Excellent communication skills and the ability to work effectively across teams.
- B.Sc. or M.Sc. in Computer Science, Software Engineering, or equivalent practical experience.
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.
Skills Required
- 8+ years of experience in software development, system design, and architecture roles.
- Hands-on experience with modern backend technologies such as Java and/or Python.
- Experience with containerized and cloud-native systems, including Docker, Kubernetes, and AWS, Azure, or GCP.
- Experience designing and operating distributed systems, including messaging or streaming platforms such as Kafka, RabbitMQ, or Spark.
- Understanding of distributed and non-distributed databases such as Postgres, Cassandra, SingleStore, or ClickHouse.
- Knowledge of CI/CD, DevOps, testing, security, and agile development practices.
- Experience working in production environments with deployment pipelines, monitoring, and troubleshooting.
- Strong problem-solving skills and ability to balance ideal architecture with practical constraints.
- Technical leadership skills, including influencing, mentoring, and cross-team collaboration.
- Excellent communication skills and ability to work effectively across teams.
- B.Sc. or M.Sc. in Computer Science, Software Engineering, or equivalent practical experience.
What the Team is Saying
ServiceNow Compensation & Benefits Highlights
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Healthcare Strength — Health coverage is described as comprehensive with multiple plan choices and strong perceived coverage, alongside mental-health resources and wellbeing support. Company materials and employer-verified summaries also note inclusive care options and supportive programs.
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Parental & Family Support — Parental leave and family-planning support are characterized as generous, with fully paid leave and resources such as fertility, caregiving, and adoption assistance. Backup care and other family-focused programs are also highlighted as part of the package.
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Equity Value & Accessibility — Equity components like RSUs and an employee stock purchase plan are presented as meaningful, widely available parts of total rewards. Many role and benefits overviews emphasize equity’s role in boosting overall compensation alongside bonuses.
ServiceNow Insights
What We Do
As the AI platform for business transformation, we're putting AI to work across organizations — freeing people for work that matters. Making old tech work with new tech. Reaching across departments, from the front office to the back office and every office in between. Our ambition? To become the AI defining enterprise software company of the 21st century (or "AI DESCO21C," as we like to call it). With more than 8,400+ customers, we serve approximately 90% of the Fortune 500®, and we're proud to be a Fortune 100 Best Companies to Work For® and World's Most Admired Companies™. Explore your future career with us, visit www.careers.servicenow.com From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.
Why Work With Us
By joining ServiceNow, you are part of an ambitious team of change-makers who have a restless curiosity and a drive for ingenuity. We're committed to helping our people do their best work and live their best lives so we can fulfill our purpose together. At the fastest-growing enterprise software company, you can grow your career faster.
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ServiceNow Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
At ServiceNow, we lead with flexibility and trust. For some, home is the primary workplace. For those who come into a ServiceNow workplace, you are empowered to make team-guided and individual-led decisions on how and when you use the workplace.
