Build your career and Australia’s future.
Not many people can say they are working on building Australia’s future. With us you’ll be doing just that, leaving a legacy for all Australians. Plus, there’s equal employment, great training, and true flexible working arrangements.
A fantastic opportunity has presented itself for a Social Media Specialist reporting to General Manager Media and External Communications.
A bit about your role
As a Social Media Specialist, you will play a meaningful role as the everyday voice of nbn, connecting with customers and communities in a way that builds trust, understanding and genuine engagement. You will thoughtfully manage and respond across nbn’s social and digital channels, creating a consistent and empathetic presence that reflects the organisation’s commitment to transparency, accountability and strong customer outcomes.
In this role, you will contribute to the creation and delivery of engaging content, supporting integrated communications campaigns and ensuring messaging feels clear, accessible and aligned across channels. Alongside this, you will listen closely to online conversations, identifying emerging trends, concerns and opportunities, and helping to bring these insights back into the business to support better decisions and experiences. Your work will help surface early signals of risk or opportunity, enabling timely and considered responses that strengthen community confidence and protect nbn’s reputation.
Working as part of a collaborative and supportive team, you will balance thoughtful adherence to process with sound judgement and initiative, particularly when navigating complex or sensitive interactions. Through your care for detail and your genuine focus on people, you will help create positive, respectful and informative digital experiences that bring nbn’s purpose to life for audiences across Australia.
A bit about you
You are a warm and perceptive communicator who brings both empathy and clarity to every interaction. With experience in social media, customer service or digital communications, you are confident engaging with diverse audiences and translating complex information into simple, helpful and human responses. You take pride in creating connections that feel authentic and meaningful, even in fast‑moving or challenging situations.
You have a solid understanding of the social media landscape, including emerging trends and brand storytelling. You are familiar with tools such as Meta Business Suite and other social media management platforms, and are comfortable using them to plan, monitor, and optimise content.
You are naturally curious and insight‑led, with a strong awareness of the online environment and how conversations evolve across platforms. You enjoy working collaboratively while also feeling comfortable taking ownership of your work, using sound judgement to balance responsiveness, accuracy and care. Your approach is thoughtful and proactive, and you are motivated by the opportunity to continuously learn and grow within a supportive and purpose‑driven environment.
Above all, you bring a genuine care for people and outcomes. You listen deeply, communicate with kindness and act with integrity, helping to create positive experiences for customers while contributing to a culture that values connection, collaboration and shared success.
Life at nbn
To be part of nbn is to be part of something bigger. There’s so much more from here. Our pioneering spirit drives us forward every day. Together, we help lift the digital capability of the nation by building and connecting Australia’s best fibre infrastructure into homes and businesses, plus places and things, everywhere. We’re continuing to create Australia’s network—a network made for more. Not just a way for everyone to do the things they love but transforming the way they do them.
A more inclusive working world
nbn is committed to an inclusive, flexible, and supportive workplace where everyone can feel heard, valued, and respected. We believe diverse perspectives are the key to unlocking greater outcomes and encourage applications from people of all ages, nationalities, abilities, and cultures. That's why we have a Reconciliation Action Plan, Accessibility & Inclusion Plan, offer 18 weeks of paid parental leave, are a Pride in Diversity Platinum Employer, and have active employee-led diversity pillars. Click here to see our list of employee benefits and why we're recognised as a WORK180 Endorsed Employer for Women.
Equal Opportunities for All
We champion equal opportunities for all employees. If you have any accessibility requirements and would like to discuss adjustments for the recruitment process, please don’t hesitate to contact us by emailing [email protected] or calling our Recruitment Accessibility Enquiry Line at +61 2 8918 9990. Please note, this line is dedicated to accessibility-related enquiries for the purposes of recruitment, and only enquiries related to accessibility adjustments will be answered. For other matters, please visit our Contact Us page on our website.
Where to from here?
If you think this role might be for you, we want to hear from you. Please apply by following the links and sending in your resume only. We do not require a cover letter or any selection criteria to be addressed.
Please note that this is a permanent opportunity and applications for this role will close at midnight on the 2nd of July.
To be eligible for this role, you must have full working rights in Australia.
Worker TypePermanentTime TypeFull timeSkills Required
- Experience in social media, customer service, or digital communications
- Familiarity with Meta Business Suite
- Experience using social media management platforms to plan, monitor, and optimise content
- Strong written communication, empathy, and ability to translate complex information into simple responses
- Ability to listen to online conversations, identify trends, risks and opportunities, and surface insights to the business
- Sound judgement and initiative when handling complex or sensitive interactions
- Full working rights in Australia
What We Do
NBN Co runs the nbn® network, helping providers deliver reliable, fast, resilient and secure broadband. Social media community guidelines: We know that many Australians will have questions and comments about the nbn® network, and we encourage feedback, commentary, and discussion that’s calm, constructive, and considerate. We expect that anyone wanting to share their opinion on our social channels will ensure that their comments are relevant and respectful to everyone in the community, and adhere to our community guidelines. These guidelines assist us in identifying any comments that may need to be moderated or removed. The types of opinions or comments that will not be tolerated within our community include content that is: 1. False, inaccurate or misleading 2. Abusive or threatening, or causes injury or harm to any person 3. Offensive or sexually explicit 4. Racist, sexist, homophobic, transphobic, hateful or discriminatory against any religion, age, ethnicity, or disability or other protected attribute. 5. Illegal, unlawful or defamatory 6. Trolling, deliberate disruption of discussion, or posts that will not further the discussion positively 7. Consistent misrepresentation of nbn or the nbn® network 8. Information that identifies or directs abuse at an nbn personnel 9. Information that identifies another individual or discusses their personal circumstances 10. Any personal attack on the author of content, and other readers/community members 11. An infringement of any third party’s rights, including intellectual property 12. Spam 13. Solicitation 14. Any computer viruses or another potentially damaging computer program or file 15. Link baiting nbn does not condone, endorse or approve any content posted on our social channels that violates these guidelines.
