Jobs at nbn® Australia

Manage nbn's social and digital channels, create and deliver engaging content, monitor online conversations for trends and risks, respond empathetically to customers, support integrated communications campaigns, and surface insights to improve decisions and protect reputation.

Drive continuous improvement across Delivery Partners using data-led insights, operational governance and stakeholder collaboration. Analyse performance trends, identify systemic issues, design and prioritise improvement programs, track progress, uplift reporting and embed best practices to improve field execution, capability and customer outcomes.

Provide experience-led functional design assurance for field channels and internal tools. Define workflows, business rules and AI-enabled interactions, translate designs into implementable requirements and acceptance criteria, and support delivery through discovery, build, test and release. Collaborate with product, design and engineering teams and document designs using Jira, Confluence, Miro and Figma.

Lead and govern the Field Services portfolio: prioritise initiatives, oversee delivery and benefits, manage risks, evaluate business cases, produce data-driven insights and executive reporting, engage stakeholders, and ensure alignment to strategic objectives across Agile and traditional governance environments.

Provide experience-led functional design for digital products: clarify functional intent, define workflows, rules and interactions, translate designs into implementable requirements and acceptance criteria, support delivery across discovery, build, test and release, and ensure solutions meet user, integration, data and compliance needs.

Lead internal engagement activities and provide executive and operational support to the Executive General Manager. Plan and deliver town halls, leadership forums, communications, and recognition programs; manage complex schedules; prepare executive-ready briefings and reports; support governance forums, track actions, coordinate cross-team inputs, and drive process improvements to strengthen reporting and alignment across Field Services.

Lead release control and incident response for Field Services systems. Plan and sequence releases, assess risks and operational impacts, coordinate cross-team operational readiness and stakeholder sign-off. Oversee incident response to meet SLAs, translate technical issues into business impact, drive timely resolution, lead post-incident reviews, and implement continuous improvements to reduce recurring incidents and strengthen operational performance.

Manage the end-to-end Field Services pipeline: intake, prioritisation, planning, resourcing and governance. Validate requests, sequence work using prioritisation frameworks, maintain a single pipeline roadmap, triage readiness, provide pipeline insights, improve processes and identify AI/automation opportunities to streamline delivery.

Lead development and continuous improvement of governance frameworks and quality management systems across Field Services. Oversee assurance, compliance monitoring, performance reporting and trend analysis. Partner with leaders to embed practical, scalable policies, controls and accountability, and drive improvement initiatives to enhance quality and operational outcomes.

Lead execution and continuous improvement of end-to-end field workflow performance. Monitor performance, analyze trends, deliver data-led insights, coordinate governance, support playbook adoption, drive process and tool improvements, and partner with cross-functional teams to close performance gaps and achieve measurable outcomes.

Lead development and continuous improvement of field operations performance and productivity frameworks. Embed ways of working, track and coordinate improvement initiatives, provide performance insights via dashboards and reporting, support decision-making, and build stakeholder relationships and team capability to improve efficiency and service outcomes.

Lead an enterprise-wide program to deliver Business Service Standards by owning the integrated schedule, managing dependencies and risks, fostering governance, reporting, and cross-team collaboration to deliver consistent service outcomes.

Lead advanced business and data analysis end-to-end to inform strategy, investment and delivery. Translate ambiguous objectives into structured hypotheses, modelling and scenario analysis. Integrate operational, customer, financial and technical data to build business cases, quantify trade-offs and present executive-ready insights. Collaborate across stakeholders, mentor analysts, and uplift analytic practices to drive evidence-based decision making.

Lead strategy for audience segmentation, integrated campaign plans and budgets (12–18 months), define go-to-market approaches, brief agencies, and oversee media planning and delivery. Translate insights into value propositions for residential and business segments to drive acquisition, retention and reputation. Manage stakeholders, enable partner-led marketing execution, and focus on efficiency and continuous improvement.

Provide high-level administrative support to the Chief Strategy Officer and leadership team by managing complex diaries, travel, meetings and events end-to-end. Coordinate logistics, prepare agendas and polished communications, capture outcomes and follow up on actions. Build trusted relationships across the business, champion office and document management best practices, and drive continuous improvements to processes to ensure a cohesive, efficient and inclusive working environment.

Lead planning, coordination and governance for Media & External Communications. Maintain planning frameworks, workflows and measurement to align campaigns, issues and storytelling. Manage content and knowledge systems to improve reuse, consistency and speed. Translate data into insights to inform leaders and refine team performance, while fostering cross-team collaboration and clear, accessible processes.

Lead content strategy, storytelling and organic social channels to translate complex business and policy priorities into clear, audience-led content. Provide editorial and creative direction, embed data-led insights using analytics and social listening tools, integrate organic and paid social, and lead a multidisciplinary team to strengthen reputation and engagement across platforms.

Lead business analyst driving business and operational discovery for network engineering IT deliveries. Define business problems, operational needs, and clear, testable requirements. Facilitate stakeholder alignment, maintain end-to-end traceability, support delivery teams with business intent and acceptance criteria, and assess operational impacts across change requests to ensure quality and continuity across the delivery lifecycle.

The nbn Graduate Program offers recent graduates the opportunity to work on Australia's digital infrastructure through hands-on experience over two years with rotations in various disciplines.

Support and deliver risk-based internal audits across IT, cybersecurity, finance and operations. Assess control design and operating effectiveness, produce practical remediation recommendations, and collaborate with Fraud, co-source partners and business stakeholders to drive improvement.