Community & Social Media Manager

WE ARE GAMEMAKERS

Who We Are:

We are a diverse team of developers driven by a passion for our art, united by our core values and inspired by a culture of inclusivity to build amazing games that thrill players everywhere. We pursue growth and innovation in an environment of safety and trust. Our culture is built on the belief that the more varied voices in our collective will strengthen our team and our games.  We are looking for our next teammate who will raise our bar and make us better.

We are currently working on Project ETHOS, a new free-to-play, 3rd person rogue-like hero shooter and an exciting evolution on the genre!

What We Need:

We are looking for a passionate Community & Social Media Manager who will be responsible for collaborating with cross-functional partners across publishing and the 31st Union development team to build and foster long-term relationships with our fans. This person will also build out our studio identity across all 31U-owned social accounts, highlighting our people and our unique culture in order to attract new talent.

Must Haves:

• Prior experience working in community management, player listening, and/or communications.
• Proficiency in managing and growing online communities across platforms such as Reddit and Discord, including direct-to-player communications and engagement strategies.
• Ability to monitor, analyze, and synthesize community feedback, and then provide actionable insights that will guide marketing and development efforts.
• Excellent skills in creating compelling content for the major social media platforms and web, and the ability to use design tools to produce visual assets like reels, GIFs, memes, graphics, etc.
• Strong interpersonal skills for working closely with cross-functional teams, including marketing, development, and customer support, to align on strategies and messaging.
• Experience in planning and executing community events and activations (e.g. industry events, giveaways, and feedback sessions) to foster community growth and engagement.

Responsibilities:

• Engage and grow our player base across our community channels including, but not limited to, Discord, Reddit, and game forums.
• Represent the player’s voice in internal discussions with project stakeholders.
• Work closely with 2K’s Social team to ensure alignment and collaboration on schedules/upcoming beats, supporting content, key learnings, goals and reports.
• Be a game expert. Invest the time to understand the game you manage to better serve our players and develop the community based on this knowledge.
• Monitor, analyze, and report on community sentiment across social and community channels to help partners understand major discussion drivers. Provide easily digestible and actionable feedback to help drive and maintain positive sentiment.
• Highlight relevant feedback to marketing and production partners to help guide future communications, activations, and content.
• Provide light moderation, focused on empowering positive voices in the community as brand advocates, and showing little tolerance for bullying, hate, threats, and discrimination.
• Work with CS to have messaging ready for upcoming beats and expected challenges to ensure alignment and to direct players to the appropriate resources.
• Report bugs, issues, and outages, while identifying solutions and advising on player messaging.
• Develop and execute a strategy to build out 31st Union’s identity across our studio-owned social accounts, highlighting our people, our events, and our unique culture in order to attract new talent.
• Engage in real-world conversations and trends on social platforms through dialogue and content that resonates with our target audiences.
• Own the planning, preparation, execution, and analysis of community events and activations (e.g. feedback sessions, industry events, fan events, etc.).

Required Qualifications:

• 5-7 years of community management and social media marketing experience.
• Availability to attend and capture on-site meetings, events, etc.
• Impeccable writing /copywriting skills with a knack for tailoring content to specific audiences that also aligns with the studio’s tone of voice
• Able to create visually compelling digital assets for social media
• Have advanced knowledge of formatting/designing assets for specific social media platforms, e.g. Instagram, TikTok, Twitter, Facebook, LinkedIn
• Possess excellent graphic design and video editing skills, with strong proficiency in Adobe Creative Suite and other Creative Suite applications
• Possess strong multi-tasking, problem solving, and self-management skills
• Experience with building content calendars.
• A game-for-anything attitude, a can-do mindset, and the ability to thrive in collaborative environments
• Previous games or entertainment industry experience is a plus, but not required

The pay range for this position in California at the start of employment is expected to be between $80,100 and $118,560 per year. However, base pay offered is based on market location, and may vary further depending on individualized factors for job candidates, such as job-related knowledge, skills, experience, and other objective business considerations. Subject to those same considerations, the total compensation package for this position may also include other elements, including a bonus and/or equity awards, in addition to a full range of medical, financial, and/or other benefits. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, employee will be in an 'at-will position' and the company reserves the right to modify base salary (as well as any other discretionary payment or compensation or benefit program) at any time, including for reasons related to individual performance, company or individual department/team performance, and market factors.

SECURITY NOTICE -  We have recently been made aware of increasing occurrences of bad actors posing as company HR personnel to gain information from "potential candidates", in the form of job interviews and offers. These scams can be quite sophisticated and appear legitimate. Please know that 31st Union and 2K never uses instant messaging apps to contact prospective employees or to conduct interviews. If you believe you have been a victim of such a scam, you may fill out a complaint form at https://complaint.ic3.gov/ and https://reportfraud.ftc.gov/ detailing as much as possible. We are taking these matters very seriously and apologize for any inconvenience.

Join our mission: Bring fun, inspiration and awe to our lives and to our community:

https://thirtyfirstunion.com/values

31st Union prides itself on the diversity of its team members, partners, and communities.  For this reason, we remain committed to providing equal employment opportunity in all aspects of the employment relationship, from recruitment and hiring through compensation, benefits, discipline and termination.  This means that employment at 31st Union depends on your substantive ability, objective qualifications and work ethic – not on your age, race (including traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), height, weight, religion, creed, color, national origin, ancestry, sex, sexual orientation, gender (including gender identity and expression), alienage or citizenship status, transgender, military or veteran status, physical or mental disability (actual or perceived), medical condition, AIDS/HIV, denial of family and medical care leave, genetic information, predisposition or carrier status, pregnancy status, childbirth, breastfeeding (or related medical conditions), marital status or registered domestic partner status, political activity or affiliation, status as a victim of domestic violence, sexual assault or stalking, arrest record, or taking or requesting statutorily protected leaves, or any other classification protected by federal, state, or local laws.

As an equal opportunity employer, we are also committed to ensuring that qualified individuals with disabilities are provided reasonable accommodation(s) to participate in the job application and/or interview process, to perform their essential job functions, and to receive other benefits and privileges of employment.  Please contact us if you need to request a reasonable accommodation.

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