Senior Social Media Manager (USA Only - 100% Remote)

About Us

Close is a bootstrapped, profitable, 100% remote, ~100-person team of thoughtful individuals who value autonomy and impact. We are out to supercharge sales productivity for small scaling businesses with the most modern, thoughtfully all-in-one, communication-focused CRM. 

We’re looking to add an experienced and forward-thinking social media manager that will be responsible for building the Close brand and online community across all relevant social platforms.

About the Role

As Close’s social media manager, you will be responsible for social media strategy and execution, which aims to position Close as the leading CRM solution for small businesses. Compelling content is the backbone of our marketing program, and we’re looking for someone to help us take our social media program to the next level.

You’re an ideal candidate if you have prior B2B SaaS experience, an in-depth knowledge of social media marketing and how to balance performance and innovation. You should be no stranger to creating fun, creative, educational, and edutainment-style social content. 

If you’re sick of “B2B is boring” tropes and know there is, in fact, a way to cut through the noise, you’ve found the right place.

Our social media manager will sit on the Content and Brand team, reporting to the Head of Content and Brand. You will play an instrumental role in building the Close brand on digital channels.

🪞Who you are

• Physically based in the United States
• Backed by 3-5 years in B2B social media marketing 
• Skilled in creating short-form videos, editing proficiency, and social media copywriting 
• Highly proficient with LinkedIn, Instagram, Twitter (sorry, we’ll never call it X), TikTok, Facebook, and YouTube platforms
• Experienced producing and working with talent, coaching and briefing creators, internal experts, CEOs, etc.
• Proven when it comes creating social content that’s known to push limits, boundaries, creativity, norms, or industry standards

⭐ What you'll do

• Create and own a social media strategy to drive brand awareness, educate the market, nurture customers, and influence pipeline
• Create daily social content, including creative concepting, copywriting, visual assets, and videos (with some design and video support)
• Help foster and grow a feeling of community with Close on our social channelsWork closely with internal SMEs and employees, founders, external thought leaders, creators, and partners 
• Keep a pulse on the latest social trends to stay ahead of the curve and aim beyond it
• Amplify other marketing activities and strategize social media distribution 
• Partner with Head of Content and Brand on brand alignment and creative ways to amplify the Close brand in innovative ways 
• Serve as a strategic thinker and rapport builder to drive cross-functional participation and excitement about our social media presence

🌏 Why Close?

• Watch our most recent culture video featuring our annual team retreat in Italy
• 100% remote company
• 5 weeks PTO + Winter Holiday Break with 2 additional PTO days for every year with the company
• Choose between working 5 days/wk (standard full-time) or 4 days/wk @ 80% pay
• 1 month paid sabbatical every 5 years
• Paid parental leave
• Medical, Dental, Vision with HSA option (US residents)
• 401k matching at 6% (US residents)
• Dependent care FSA (US residents)
• Our story and team 🚀

💚 Our Values

• Build a house you want to live in - Examine long-term thinking and action
• No BS - Practice transparency and honesty, especially when it’s hard
• Invest in each other - Build successful relationships with your coworkers and customers 
• Discipline equals freedom - Keep your word to yourself and others
• Strive for greatness - Constantly challenge yourself and others 

💻 How We Work Together

• Productivity, Quality & Impact - We don’t track hours. We trust you’re an adult and know best how to prioritize, meet your goals and contribute at a high level. 
• Asynchronous communication & collaboration - We have team members all over the world. We don’t expect anyone to work untraditional hours, that means our default is async. Most teams have 2-5 hours of internal meetings weekly. 
• Appreciation for Deep Work - During your normal work day, not after a day a meetings!
• Autonomy & Freedom - Create a work environment that is sustainable for you. We place a high amount of trust and responsibility with our team members from the start. 

Working from 22+ countries, we’re a collection of talented humans rich in diverse backgrounds, lifestyles, and cultures. Close has been 100% remote since 2016, creating an intentional workplace around asynchronous communication and collaboration. Every year we meet up somewhere around the world to spend time with one another. These gatherings are an opportunity to strengthen the relationships within our global community.

We practice a mature approach to the workplace -- manage your time effectively, communicate thoughtfully with your teammates and customers, and produce high quality work. We have impressive tenure amongst the team; we stay at Close because we love working with our colleagues, we appreciate the autonomy and we thrive in an environment that challenges us to do our best work.

Unanimously, our favorite value is “Build a house you want to live in.” We make decisions that are rooted in helping our customers become more successful. We care equally about the health of our business and the wellbeing of our people. 

Our application process was designed to promote equitable and unbiased hiring practices. We ask a small series of questions that are similar to what would be asked in the first interview. This helps us learn more about you right from the start so please be sure to answer each question thoughtfully. Regardless of fit, you will hear back from us letting you know if we'll be moving forward.

While we are excited by all the opportunities that generative AI has unlocked, we request that you refrain from relying on AI tools when completing an application. We ask these questions because we want to get to know you, your experience, and your communication style. All responses are read closely by humans and any obviously AI generated applications will be disregarded.