Social Media Manager, Enterprise Social Operations

At Early Warning, we’ve powered and protected the U.S. financial system for over thirty years with cutting-edge solutions like Zelle®, Paze℠, and so much more. As a trusted name in payments, we partner with thousands of institutions to increase access to financial services and protect transactions for hundreds of millions of consumers and small businesses.

Positions located in Scottsdale, San Francisco, Chicago, or New York follow a hybrid work model to allow for a more collaborative working environment.

Candidates responding to this posting must independently possess the eligibility to work in the United States, for any employer, at the date of hire. This position is ineligible for employment Visa sponsorship.

Overall Purpose

The social media manager is responsible for strengthening how Early Warning and its brands plan, prepare, publish, measure, and govern social media activity across the enterprise. This role supports consistent publishing-readiness standards, calendar visibility, workflow routines, measurement expectations, and cross-functional coordination across Early Warning, Zelle, Paze, Certos, and executive social activity. The manager partners closely with enterprise social leadership, embedded social resources, Brand / Product Marketing, Public Affairs, Legal, Consumer Services, and governance partners to support social activity within shared standards, platform guidance, risk management, listening, and escalation requirements.

Essential Functions:

• Supports social media planning, publishing readiness, and content execution across various social media platforms and brands.

• Builds relationships with internal stakeholders and embedded social resources through coordinated campaign planning, publishing workflows, and shared operational standards.

• Supports social-first execution by helping ensure content is complete, approved, properly formatted, and ready for publishing across core social channels.

• Partners with stakeholders in EWS/DI, Paze and Zelle to consult, inform and act as a trusted resource to assist those brand teams in achieving their social media goals through planning, approvals, publishing readiness, and reporting consistency.

• Builds and maintains strong relationships with a diverse set of internal and external partner constituencies including Legal, Consumer Services, Public Affairs, Brand / Product Marketing, and other governance partners to develop and execute social media programs while ensuring content is policy compliant, aligned to goals and campaigns and adheres to all brand guidelines and governance requirements.

• Monitors social priorities, upcoming activity, and workflow requirements to identify potential issues or crisis situations to escalate and take appropriate action to mitigate such situations.

• Partners with Consumer Services and other cross-functional teams to support escalation awareness, response readiness, and brand-safe engagement practices.

•  Analyzes social media performance, platform trends, competitive activity, and owned-channel metrics to support KPI consistency, reporting quality, and operational decision-making.

• Manages social media workflows, calendars, documentation, and related operational routines in compliance with all established company procedures.

• Develops and maintains social operations tools, templates, work instructions, and reporting resources to support efficient and consistent execution across brands and stakeholders.

• Executes plans and delivers strong outcomes with minimal oversight, while leveraging repeatable and scalable operational routines.

• Supports the company’s commitment to risk management and protecting the integrity and confidentiality of systems and data.

Minimum Qualifications

• Education and/or experience typically obtained through completion of a bachelor's degree.

• Typically, a minimum of 8 years of relevant experience in social media, digital marketing operations, social media operations, or communications operations.

• Strong understanding of major social media platforms, publishing workflows, content requirements, platform specifications, and social media best practices.

• Experience managing social media workflows, editorial calendars, content intake, approvals, publishing readiness, and cross-functional stakeholder coordination.

• Experience with social media reporting, KPI tracking, reporting templates, and performance analysis.

• Strong written communication, editing, documentation, and stakeholder management skills.

• Ability to identify process gaps, clarify ownership, and develop repeatable operating routines.

• Strong attention to detail and ability to manage process discipline in a regulated or risk-sensitive environment.

• Background and drug screen.

Preferred Qualifications

• Meltwater proficiency.

• Sprout Social proficiency.

• Experience in financial services, fintech, payments, banking, or another regulated industry.

• Experience developing intake forms, workflow documentation, governance materials, publishing-readiness standards, or reporting templates.

• Familiarity with social media risk, escalation, community management, access governance, and approval processes.

The above job description is not intended to be an all-inclusive list of duties and standards of the position.  Incumbents will follow instructions and perform other related duties as assigned by their supervisor.

Physical Requirements

Working conditions consist of a normal office environment.  Work is primarily sedentary and requires extensive use of a computer and involves sitting for periods of approximately four hours.  Work may require occasional standing, walking, kneeling, and reaching. Must be able to lift 10 pounds occasionally and/or negligible amount of force frequently. Requires visual acuity and dexterity to view, prepare, and manipulate documents and office equipment including personal computers. Requires the ability to communicate with internal and/or external customers.

Employee must be able to perform essential functions and physical requirements of position with or without reasonable accommodation.

The base pay scale for this position in:
Phoenix, AZ/ Chicago, IL / Washington, DC in USD per year is: $104,000 - $130,000.
Additionally, candidates are eligible for a discretionary incentive plan and benefits.

This pay scale is subject to change and is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific candidate, which is always dependent on legitimate factors considered at the time of job offer. Early Warning Services takes into consideration a variety of factors when determining a competitive salary offer, including, but not limited to, the job scope, market rates and geographic location of a position, candidate’s education, experience, training, and specialized skills or certification(s) in relation to the job requirements and compared with internal equity (peers). The business actively supports and reviews wage equity to ensure that pay decisions are not based on gender, race, national origin, or any other protected classes.

Some of the Ways We Prioritize Your Health and Happiness 

•  Healthcare Coverage – Competitive medical (PPO/HDHP), dental, and vision plans as well as company contributions to your Health Savings Account (HSA) or pre-tax savings through flexible spending accounts (FSA) for commuting, health & dependent care expenses.

• 401(k) Retirement Plan – Featuring a 100% Company Safe Harbor Match on your first 6% deferral immediately upon eligibility.

• Paid Time Off – Flexible Time Off for Exempt (salaried) employees, as well as generous PTO for Non-Exempt (hourly) employees, plus 11 paid company holidays and a paid volunteer day.

• 12 weeks of Paid Parental Leave

• Maven Family Planning – provides support through your Parenting journey including egg freezing, fertility, adoption, surrogacy, pregnancy, postpartum, early pediatrics, and returning to work.

And SO much more! We continue to enhance our program, so be sure to check our Benefits page here for the latest. Our team can share more during the interview process!

Early Warning Services, LLC (“Early Warning”) considers for employment, hires, retains and promotes qualified candidates on the basis of ability, potential, and valid qualifications without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote equal employment opportunity and affirmative action, in accordance with all applicable federal, state, and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our employees. 

Early Warning Services LLC is a proud participant in E-Verify, a federal program to help ensure a legal and authorized workforce. As part of our hiring process, we electronically verify the employment eligibility of all new hires through E-Verify. For more information on your rights and responsibilities under E-Verify please visit Home | E-Verify.