Established in 2004, OLIVER is the world’s first and only specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40+ countries and counting. Our unique model drives creativity and efficiency, allowing us to deliver tailored solutions that resonate deeply with audiences.
As a part of The Brandtech Group, we're at the forefront of leveraging cutting-edge AI technology to revolutionise how we create and deliver work. Our AI solutions enhance efficiency, spark creativity, and drive insightful decision-making, empowering our teams to produce innovative and impactful results.
Role: Director of Social & Creator – Dove Social Studios
Location: London (Global remit), 2–3 days per week
The Opportunity:
The role is on the Dove Social Studio, an always-on content & social engine spanning 15 markets. It drives social-first excellence for one of the world’s most iconic, purposeful brands, connecting Dove’s values with audiences through culture, creativity & community.
This is an opportunity to shape how Dove connects with millions of people globally & define best-in-class social for both the brand & the industry.
About the role:
As Director of Social & Creators, you will set the global standard for how Dove shows up on social & inspire a multi-market team to continually raise the bar.
Sitting on the client Global Leadership Team, you'll define how one of the world's most iconic brands shows up on social — and lead the multi-market team that delivers it. You'll oversee social media managers, creator leads, and senior social experts across markets, building capability, setting standards, and driving a programme that is native to platform, culture, and audience. As the senior social adviser to the client's global team, you'll translate platform expertise into confident, clear strategic direction.
What you will be doing:
Social Platform Leadership
- Define global social frameworks, standards, and best practice across client Social Studios
- Identify platform opportunities, cultural moments, and emerging formats — and translate them into clear strategic action
- Act as the studio's social authority, championing platform-native thinking across creative and content output
Creator & Influencer Strategy
- Own the client's end-to-end creator and influence programme — from strategy design through to delivery
- Evolve the programme in line with audience behaviour, platform developments, and brand values
- Oversee creator managers and a large UGC network, maintaining creative quality, brand alignment, and scalable delivery
- Coordinate creator activity across markets and ensure consistent use of the Creator Bench
Team Leadership & Capability
- Lead and develop a global, multi-disciplinary team of social media managers, creator managers, and senior social experts
- Set clear objectives and build a culture of curiosity, craft, and continuous improvement
- Coach talent at all levels; create visible pathways for professional growth
Client Partnership
- Serve as the primary social-craft partner to senior client stakeholders globally
- Translate platform expertise and audience insight into strategic counsel, platform reviews, and brand presentations
- Build trusted relationships with senior stakeholders, operating credibly at global marketing director level and above
Content & Campaign Planning
- Put social insight, audience behaviour, and platform understanding at the centre of content and campaign planning
- Set community management standards that consistently reflect the client's voice, values, and purpose
Commercial & Budget Accountability
- Oversee studio-level and creator programme budgets; present financial performance to client and OLIVER senior stakeholders
- Drive cost-effective delivery across a multi-market creator ecosystem — balancing quality, scale, and commercial health
- Accountable for the financial health of the social and creator discipline within the studio
What you need to be great in this role:
- Extensive social media leadership experience in a large brand, agency or hybrid environment, working across multiple markets
- Deep expertise across major & emerging social platforms, with a strong understanding of the evolving landscape
- Proven experience leading creator strategy & managing large creator ecosystems
- Strong people leadership & senior client skills, with the credibility to operate at the highest levels
- Operational rigour & the ability to bring clarity to complex, multi-market programmes
Gen AI & Agentic Thinking
- Use Gen AI tools to improve ideation, listening, trend detection, creator sourcing & community workflows without compromising craft
- Set quality standards, brand-safety guardrails & best practice for responsible AI use
- Critically assess AI-generated work for cultural nuance, brand fit & human judgement
- Build AI literacy across teams & explain its role credibly to clients & senior stakeholders
Why This Role
You will work alongside brilliant, driven people who care deeply about the work, the brand & each other, with the freedom to define best-in-class social for one of the world's most loved brands.
As part of The Brandtech Group, the social studio uses technology & AI to enhance creative work while protecting craft, inclusion & responsible practice. We are pro-inclusive & anti-racist across our community, clients & work. If you are excited by the role but do not meet every requirement, we encourage you to apply. We support flexible working & reasonable adjustments throughout the process.
Req ID: 18731
#LI-RW1 #LI-Director #LI-Hybrid
Our values shape everything we do:
Be Ambitious to succeed
Be Imaginative to push the boundaries of what’s possible
Be Inspirational to do groundbreaking work
Be always learning and listening to understand
Be Results-focused to exceed expectations
Be actively pro-inclusive and anti-racist across our community, clients and creations
Our recruitment process does not employ artificial intelligence for selection. We use AI to support efficiency and consistency, not to replace human judgement. Candidate evaluation and selection are conducted without AI-supported screening or decision-making. We are committed to a fair, thoughtful, and equitable experience for every candidate.
OLIVER, a part of the Brandtech Group, is an equal opportunity employer committed to creating an inclusive working environment where all employees are encouraged to reach their full potential, and individual differences are valued and respected. All applicants shall be considered for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity, age, neurodivergence, disability status, or any other characteristic protected by local laws.
OLIVER has set ambitious environmental goals around sustainability, with science-based emissions reduction targets. Collectively, we work towards our mission, embedding sustainability into every department and through every stage of the project lifecycle.
Skills Required
- Proven leadership of social media at scale across multiple markets in a large brand, in-house studio, or agency environment
- Deep expertise across major and emerging social platforms
- Track record of building and managing large creator ecosystems and influencer programs end to end
- Senior client leadership skills and ability to advise global marketing director-level stakeholders and above
- Operational rigor managing complex, multi-market programs
- Experience managing and developing multidisciplinary social teams across geographies
- Experience overseeing annual content or studio budgets and presenting financial performance
- Experience managing creator or production spend at scale
- Strategic integration of generative AI tools across studio operations
- Experience setting AI governance frameworks, quality standards, and brand-safety guardrails
- Systematic, outcome-focused, and adaptable approach to complex multi-market challenges
- Ability to drive AI literacy and articulate AI's role to clients and senior stakeholders
- Strong critical judgment evaluating AI-generated output for cultural nuance, brand fit, and appropriate human involvement
OLIVER Agency Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about OLIVER Agency and has not been reviewed or approved by OLIVER Agency.
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Leave & Time Off Breadth — Feedback suggests vacation, sick leave, and paid holidays are strong elements, with time off frequently highlighted as a standout part of the package. UK materials also describe generous annual leave that increases with service alongside additional personal days.
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Retirement Support — Feedback suggests U.S. employees can access a 401(k), and at least one account notes an immediate match. UK materials indicate a formal pension arrangement within the parent group.
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Affordable Benefits — Feedback suggests U.S. medical coverage is paired with employer-funded HSA/HRA or flex contributions that help offset high deductibles. These subsidies can meaningfully reduce out-of-pocket costs for some employees.
OLIVER Agency Insights
What We Do
Established in 2004, we are the first and only company to design, build and run bespoke in-house agencies and ecosystems for brands. Today, we create work that delivers business growth, fame and purpose for over 200 clients in 46 countries and counting. Our unique model moves at the speed of modern business to drive change from the inside out; working smarter to make our clients’ money go further, and helping them build better solutions, systems and brands. Client solutions include Unilever’s U-Studio (a platform used by almost three-quarters of Unilever's brands globally), adidas’ off-shore hub and PepsiCo’s global digital team.
