Job Title:
SMEJob Description
Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.Role and Key Responsibilities
- Provide floor support, learning sessions, coaching & feedback to agents (Subject Matter Expert).
- Drive team metrics
- Monitor closure of service levels regularly.
- Ensure prompt escalations to the Team Leader.
- Supervise team in the absence of the Team Leader.
- Monitor performance and quality scores of team members .
- Identify root cause issues and recommend solutions.
- Groom new hires & provide floor support to enhance the customer experience
- Handle escalations and manage end-to-end customer complaints for ones span
Key Skills and knowledge:
- Analytical , logical reasoning & numerical skills
- Thorough knowledge of the banking industry and concepts of the industry. Must be from the banking domain
- Expertise in Excel and PowerPoint
- Flexibility to work in any shift as per the business requirement
- Ability to observe, analyze and give constructive feedback.
- Ready to work in a 24/7 shift environment with rotational shifts and weekly offs.
- Email etiquette
Must have good understanding of the following:
- Customers reporting or querying suspicious transactions
- Confirmation of genuine or fraudulent activity
- Blocking or cancelling cards and account access
- Account takeovers or identity fraud
- Outbound validation of flagged transactions
- Customer education on fraud risks or actions taken
Educational qualification: Graduation
Disclaimer: -
'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ‘recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.
Location:
IND Hyderabad - Unit No. 201, 2nd Flr, Building 4 at MindspaceLanguage Requirements:
Time Type:
Full time2026-08-20Skills Required
- Thorough knowledge of the banking industry and banking concepts; must be from the banking domain
- Analytical, logical reasoning, and numerical skills
- Expertise in Excel
- Expertise in PowerPoint
- Flexibility to work any shift and readiness for 24/7 rotational shift environment
- Ability to observe, analyze, and provide constructive feedback; coaching and floor support experience
- Experience handling escalations and managing end-to-end customer complaints
- Knowledge of fraud handling: suspicious transaction reporting, confirming genuine vs fraudulent activity, card blocking/cancellation, account takeover handling, outbound validation, customer education on fraud risks
- Email etiquette
- Graduation (educational qualification)
What We Do
CNX Resources Corporation (NYSE: CNX) is the premier natural gas development, midstream, and technology company in Appalachia – one of the most energy abundant regions in the world. We believe in an Appalachia First approach to our work – prioritizing investments and utilizing home-grown resources that truly make a Tangible, Impactful, and Local difference in our regional communities first, and then far beyond. Over the past 150+ years, our 100% local workforce has produced low cost and low emission natural gas to help meet the world’s growing energy demand and catalyze environmental progress. Learn more about our company at CNX.com. Or, to view stories on our vision, innovations and actions, visit PositiveEnergyHub.com
