Making Trade Happen
Coface is a team of 4,500 people of 78 nationalities across nearly 60 countries, all sharing a corporate culture across the world. Together, we work towards one objective: facilitating trade by helping our 50,000 corporate clients develop their businesses.
With 75 years of experience, Coface is a leader in the credit insurance and risk management market. We have also developed a range of other value-added services, including factoring, debt collection, Single Risk insurance, bonding, and information services.
As a close-knit, international organisation at the core of the global economy, Coface offers an enriching work experience on several levels: relational, professional, and cultural.
Every day, our teams are making trade happen. Join us!
Job DescriptionWe are seeking a dynamic and commercially focused Account Manager to join the team in our London office. In this role, you will take ownership of a portfolio of SME Mid‑Market clients, strengthening strategic relationships, identifying growth opportunities, and ensuring a consistently high standard of customer engagement and delivery.
Key responsibilities include:
- Office based Account Management for a portfolio of SME polices, with a mix of brokered and direct policies
- Develop and maintain strong relationships with assigned SME accounts, serving as the primary point of contact
- Analyse client needs and provide expert advice on our products and services.
- Identify and pursue cross-selling and upselling opportunities within your portfolio.
- Conduct regular client meetings and negotiations at senior management level.
- Monitor key performance indicators and prepare detailed reports on account progress;
- Collaborate with internal teams to ensure timely delivery of solutions and resolve any client issues;
- Identify and pursue cross-selling and upselling opportunities within your portfolio.
- Stay informed about industry trends and competitor activities to maintain a competitive edge.
- To participate in projects and take on additional tasks, as and when required.
- Bachelor’s degree in business, Finance, or a related field
- Experience working in a regulated environment and understanding compliance requirements.
- Strong understanding of the TCI landscape and business challenges
- Customer Service, ability to support the Coface mission of “Commit to your customer”.
- Ability to develop personal and long-term relationships based on adaptation and negotiation skills.
- Good understanding of risk underwriting and claims matters.
- Proficiency in CRM systems and data analysis tools
- Accuracy, attention to detail.
- Prioritization, determine importance of each task and allocate time accordingly.
- Self-motivated with a high degree of personal responsibility and a hands-on mentality
- Ability to work collaboratively in a fast-paced, dynamic environment
- Excellent organisational and time management skills.
Reports to: SME Account Manager, Team Leader
Why Join Coface?
At Coface, we offer a dynamic, international working environment where your legal expertise will directly contribute to the success and expansion of our UK business. You will work alongside high-calibre professionals in a fast-paced, strategic role with strong exposure to senior leadership and cross-border collaboration.
If you are a commercially minded professional looking for an exciting opportunity to make an impact, we invite you to apply.
Skills Required
- Bachelor's degree in business, finance, or a related field
- Experience working in a regulated environment and understanding compliance requirements
- Strong understanding of the trade credit insurance landscape and business challenges
- Customer service orientation
- Relationship development, adaptation, and negotiation skills
- Understanding of risk underwriting and claims matters
- Proficiency in CRM systems and data analysis tools
- Accuracy and attention to detail
- Prioritization and task management skills
- Self-motivation and personal responsibility
- Ability to work collaboratively in a fast-paced environment
- Excellent organizational and time management skills
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What We Do
With over 75 years of experience and the most extensive international network, Coface is a leader in trade credit insurance & risk management, and a recognized provider of Factoring, Debt Collection, Single Risk insurance, Bonding, and Information Services. Coface’s experts work to the beat of the global economy, helping ~50,000 clients in 100 countries build successful, growing, and dynamic businesses. With Coface’s insight and advice, these companies can make informed decisions. The Group' solutions strengthen their ability to sell by providing them with reliable information on their commercial partners and protecting them against non-payment risks, both domestically and for export. In 2023, Coface employed ~4,970 people and registered a turnover of €1.868 billion.
