SMB Account Manager - Dubai, UAE
Why Deliveroo
Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops, and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, when and where they want it.
We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, and looking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas.
The team
As Deliveroo continues to scale, we become a major revenue channel for restaurants - aside from providing best-in-class support, we are restaurant consultants that use data-driven insight and industry knowledge to help our partner restaurants’ grow. Our Account Management team owns and manages restaurant relationships. We are restaurant consultants who use data-driven analytics and industry knowledge to provide best-in-class support and strategic value to our restaurant partners. The Account Managers are a passionate, dynamic group of team players who work well together and cross-functionally with other departments, and of course, they’re fun, personable, and great at building exceptional relationships.
What you will be doing:
Manage a portfolio of Deliveroo’s most important restaurants, including high-sales volume drivers and global restaurant brands
Own relationships with key restaurant industry stakeholders
Analyze data to drive growth and profitability, both for your partners and for Deliveroo
Work cross-functionally with other departments (Marketing, Operations) to drive new initiatives
What skills you'll need:
Minimum of 3-5 years of experience in a relevant industry
Strong analytical and problem-solving skills
Well-organized with excellent team-player qualities
Strong interpersonal skills to build and maintain relationships
Agile and highly adaptable to a fast-paced work environment
Strong knowledge of the restaurant industry is a plus
Fluency in English and Arabic is added bonus
Benefits and Diversity
25 days of Annual Leave
Comprehensive medical insurance
Annual flight allowance (for employee only)
Free Deliveroo Plus - Free delivery and access to special offers
Maternity and paternity benefits
End-of-year parties & regular social events
An extremely fun team to work with!
At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer a wide range of competitive benefits in areas including health, family, finance, community, convenience, growth, time away, and relocation.
We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion, or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest-growing scaleups around.
Skills Required
- Three to five years of experience in a relevant industry
- Strong analytical and problem-solving skills
- Strong interpersonal and relationship-building skills
- Excellent organization and teamwork skills
- Agility and adaptability in a fast-paced work environment
- Fluency in English
- Knowledge of the restaurant industry
- Fluency in Arabic
Deliveroo Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Deliveroo and has not been reviewed or approved by Deliveroo.
-
Healthcare Strength — Office-based employees receive funded healthcare and wellbeing support, while riders have free on-the-road insurance and 24/7 virtual GP access. These provisions indicate meaningful health protections across both groups, even if details differ by country and role.
-
Parental & Family Support — Corporate roles offer enhanced maternity, paternity, adoption and shared parental leave with extended periods at full pay. This depth of family support is highlighted as a core part of the employee package.
-
Leave & Time Off Breadth — Corporate employees are offered at least 25 days of annual leave plus bank holidays, with increases over tenure and a paid volunteering day. This structure supports predictable and generous time away from work for office-based staff.
Deliveroo Insights
What We Do
Deliveroo is an award-winning delivery service founded in 2013 by William Shu and Greg Orlowski. Deliveroo works with approximately 176,000 best-loved restaurants and grocery partners, as well as around 150,000 riders to provide the best food delivery experience in the world. Deliveroo is headquartered in London, with offices around the globe. Deliveroo operates across 10 markets, including Belgium, France, Hong Kong, Italy, Ireland, Qatar, Singapore, United Arab Emirates, Kuwait and the United Kingdom.
