Jobs at Deliveroo

Provides written support to riders across multiple markets, resolving complex payment and account issues within service-level agreements. Handles escalated cases, analyzes case data in spreadsheets, identifies trends and root causes, and recommends process and workflow improvements. Collaborates with cross-functional teams on high-risk cases and supports service excellence in a fast-paced, rotational environment including weekends and Bank Holidays.

Build and maintain high-throughput backend services in Go for scalable internal customer-support tools. Collaborate with product, design, and frontend teams; design resilient, low-latency distributed systems; contribute to architecture and technical decisions; write well-tested code; and support reliability through on-call and incident management. The role also involves working with SQL and NoSQL databases, particularly Cassandra, with cloud infrastructure and event-driven architecture experience preferred.

Manages a portfolio of important restaurant partners, owns stakeholder relationships, analyzes performance data to drive growth and profitability, and collaborates with Marketing and Operations on initiatives. The role requires strong relationship-building, analytical, organizational, problem-solving, and adaptability skills, with three to five years of relevant experience. Restaurant industry knowledge is preferred, while English fluency is required and Arabic is an advantage.

Owns regional operations strategy for Deliveroo’s Italian market, improving logistics efficiency, service levels, customer and rider experiences, and cost performance. Leads complex strategic initiatives, develops analytical models and monitoring frameworks, partners with Commercial and cross-functional teams, and influences senior stakeholders. The role requires strong quantitative analysis, project execution, communication in English and Italian, stakeholder management, and proactive use of AI tools.

Lead the design and execution of Deliveroo’s CPC-to-CPO advertising migration. Develop automated bidding capabilities, including Target CPO, optimized CPC, Target ROAS, and yield management. Set technical direction, partner with DoorDash teams across markets, and deliver measurable marketplace impact. The role requires deep expertise in ad economics, auction theory, production Python, and machine learning for ranking, recommendations, or bidding systems.

Manage and expand a portfolio of high-value corporate accounts across the UK. Build relationships with decision-makers, analyze usage and commercial data, develop account growth strategies, retain revenue, provide product guidance, troubleshoot issues, and lead cross-functional projects. The role requires strong stakeholder engagement, commercial judgment, autonomous portfolio ownership, and collaboration with Marketing, Tech, Finance, and global commercial teams.

Own Italy’s integrated marketing planning, translating central direction, business priorities, and consumer insights into data-driven 360° plans. Coordinate local and central teams, manage marketing calendars, track campaign performance and investment, maintain governance, conduct post-campaign reviews, and provide recommendations and visibility to senior stakeholders.

Build and operate the semantic models, platforms, integrations, and automation supporting enterprise business intelligence. Manage Looker and Sigma configuration, permissions, governance, APIs, migrations, and self-service tooling. Define trusted metrics and dimensions, support production debugging and incident response, and apply engineering practices including version control, code review, CI, and testing. Collaborate with data, engineering, product, and business teams across multiple brands and regions.

Build and operate backend services, APIs, integrations, and automation supporting BI platforms across DoorDash, Deliveroo, and Wolt. Own platform lifecycle automation, identity and access workflows, observability, reliability, security, CI/CD, and developer experience. Collaborate with data, engineering, product, and business teams to create scalable self-service capabilities. The role also involves using AI tooling and potentially delivering reliable, governed LLM-backed features.

Manage the end-to-end rider onboarding journey, monitor supply and recruitment pipeline metrics, coordinate with vendors and internal teams, resolve operational blockers, audit workflows, and optimize processes across international markets. The role requires English and French fluency, strong communication, attention to detail, analytical problem-solving, adaptability, and comfort with tools such as Salesforce and Google Sheets. It is hybrid in London with flexible shifts, including two weekends per month.

Lead global merchant monetisation strategy across markets, setting commission and fee frameworks, running pilots, and scaling pricing models. Partner with commercial, product, engineering, and finance to operationalise monetisation, build playbooks and automation, own OKRs, governance, and ensure compliance while driving merchant growth.

Lead acquisition and management of high-value corporate clients for Deliveroo for Work. Responsibilities include owning B2B sales cycles, negotiating tailored commercial solutions, managing renewals and account growth, coordinating with technical and legal stakeholders, and translating customer needs into product feedback.

Own global advertising adoption and performance across partner segments. Design scalable commercial frameworks, playbooks, and enablement programs; support strategic merchant pitches and negotiations; analyze advertising data to identify opportunities; provide recommendations to leadership; and represent partner feedback in product roadmap decisions.

Lead Deliveroo’s global Rider Onboarding and Compliance function, managing distributed in-house teams and outsourced vendor partners. Own onboarding strategy, compliance metrics, capacity planning, forecasting, process redesign, and large-scale operational initiatives. Partner with Legal, Policy, and Data Science to address regulatory, risk, and fraud requirements while improving rider experience, retention, and satisfaction.

Leads Deliveroo Editions’ France commercial team, owning partner strategy, occupancy, P&L performance, profitability, and growth across delivery-only kitchen sites. Manages negotiations with restaurant partners, pipeline development, scorecards, reporting, and business reviews. Coordinates cross-functional kitchen launches with construction, food safety, compliance, operations, marketing, and global teams. Coaches account and sales managers, improves processes, and serves as the senior relationship owner for strategic partners.

Manage relationships with major restaurant partners across the UKI region. Use data-driven insights to improve sales, operational performance, pricing, selection, and service levels. Lead performance reviews, provide operational training, identify regional growth opportunities, develop partner marketing campaigns, and collaborate with Marketing, Operations, Product, and Commercial teams.

Lead Europe accounting and reporting operations, including month-end and quarter-end close, journal entry reviews, reconciliations, variance analysis, process controls, audit coordination, and financial governance. Partner with regional and cross-functional teams to improve accounting workflows, data quality, and reporting scalability while aligning deliverables with U.S. headquarters requirements.

Finance Manager responsible for regional monthly and statutory reporting, variance analysis, balance sheet reconciliations, audit coordination, and resolving reporting issues. The role also supports group projects involving process improvement and automation, works with local finance and operational teams, and prepares statutory accounts under local accounting standards. This is a 12-month fixed-term contract based in London with hybrid office attendance three days per week.

Lead large-scale SMB programmes and change initiatives across commercial and operational teams. Manage governance, milestones, risks, communications, stakeholder alignment, engagement frameworks, capability-building, and performance reporting. Apply PRINCE2 or Six Sigma methodologies to deliver measurable outcomes, including improved efficiency, partner adoption, and advertising revenue. Coordinate multiple concurrent workstreams while translating strategic priorities into actionable plans and supporting lasting operational change.

Manage relationships with major restaurant partners across the UKI region. Use data-driven insights to improve sales, operational performance, pricing, selection, and service levels. Lead performance reviews, provide operational training, identify regional growth opportunities, collaborate on marketing campaigns, and coordinate with Marketing, Operations, Product, and Commercial teams to deliver partner and marketplace growth.