Small Business Relationship Manager

Posted 3 Days Ago
Be an Early Applicant
5 Locations
In-Office
57K-153K Annually
Entry level
Information Technology • Legal Tech • Analytics
The Role
Manages and grows an assigned portfolio of small business customers through consultative account management, retention strategies, expansion opportunities, and strategic account planning. Develops customer relationships, conducts presentations and consultations, addresses objections, coordinates internal resources, and meets sales and activity targets. Uses Salesforce, Gong, Tableau, usage data, competitive analysis, and AI to identify revenue opportunities and improve customer outcomes.
Summary Generated by Built In

Are you passionate about helping customers achieve greater value from the solutions they rely on every day?


Do you enjoy building trusted relationships, identifying growth opportunities, and delivering strategic outcomes in a customer-focused sales environment?


About our Team

Nexis® Solutions, as part of LexisNexis and the global RELX corporate family, connects customers to market-leading data through a flexible suite of scalable solutions, including our award-winning, flagship Nexis® research platform. By enabling fast access to a vast universe of enriched data with intelligent technologies, Nexis Solutions empowers business, media, non-profit, government and academic organizations worldwide to quickly discover actionable insights that enable confident, performance-driving decisions.


About the Role

As a Small Business Relationship Manager, you will play a key role in protecting and growing revenue within an assigned portfolio of customers. You will build consultative customer relationships, identify opportunities for expansion, drive retention strategies, and help customers maximize the value of Nexis solutions through proactive engagement and strategic account management.


Responsibilities


  • Develop ways to meet and/or exceed yearly sales targets.
  • Exceed weekly activity objectives to support the growth of our customers.
  • Develop strategic account plans for all customers in your assigned territory to promote growth and reduce cancels while adding additional services.
  • Be able to create risk, sales retention and penetration strategies aimed at positioning Nexis to maximize revenue opportunities, using business analysis tools such as Salesforce, Gong, and Tableau, as well as leveraging usage statistics, competitive analysis, and AI.
  • Manage and strategically deploy all resources necessary to secure the business, (i.e. technical and product support, marketing, pricing, etc).
  • Develop key contacts and business relationships with influential individuals and high level decision makers to go broader and deeper across your customer base.
  • This will be accomplished through secure first appointments, advancing appointments, closing appointments, consulting sessions and group presentations.
  • Develop an in depth understanding of LexisNexis business information solutions and competitive products to present and demonstrate the benefits and advantages of our solutions.
  • Handle customer concerns or objections.

Requirements


  • Equivalent professional experience.
  • Proven experience in B2B sales, preferably with complex products or solutions.
  • Solid strategic account planning and penetration skills.
  • In depth industry knowledge and the ability to quickly develop an in depth understanding of LN products and services.
  • Experience working as part of a team in a highly complex matrixed corporate environment.
  • Understanding and expertise in applications such as AI, Windows XP, Excel, Outlook, PowerPoint, and Word.
  • Documented history of sales overachievement.
  • Strong time management, organizational and forecasting skills.
  • Strong business acumen to understand the impact of your decisions on the territory performance as measured by revenue, profit and customer measures.

Work in a Way That Works for You

We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.


Working Pattern

Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive.


About the Business

LexisNexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services.

Primary Location Base Pay Range: Home based-Ohio $56,600 - $94,400. Total Target Cash Range: $87,000 - $145,100.U.S. National Base Pay Range: $59,600 - $99,300, Total Target Cash Range: $91,600 - $152,800. Geographic differentials may apply in some locations to better reflect local market rates. Pay mix between base and variable pay varies based on sales role; please discuss with the recruiter.

We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.

We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.

Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here.

Please read our Candidate Privacy Policy.

We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

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EEO Know Your Rights.

Skills Required

  • Equivalent professional experience
  • Proven experience in B2B sales, preferably with complex products or solutions
  • Strategic account planning and penetration skills
  • Industry knowledge and ability to learn LexisNexis products and services
  • Experience working in a highly complex matrixed corporate environment
  • Expertise with AI, Windows XP, Excel, Outlook, PowerPoint, and Word
  • Documented history of sales overachievement
  • Strong time management, organizational, and forecasting skills
  • Strong business acumen related to territory revenue, profit, and customer performance

RELX Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about RELX and has not been reviewed or approved by RELX.

  • Retirement Support — Retirement support is positioned as a meaningful part of total rewards through a 401(k) plan with matching contributions, alongside other financial protections such as life and disability coverage. Tuition reimbursement and share purchase access further broaden the financial value of the package beyond base salary.
  • Leave & Time Off Breadth — Leave and time off breadth appears strong, with generous vacation allowances, mental health days, and options like sabbaticals and tiered PTO by tenure. Parental and caregiving leaves are described in detail, reinforcing time-away benefits as a standout component of the overall package.
  • Wellbeing & Lifestyle Benefits — Wellbeing and lifestyle benefits are supported by offerings such as mental health support (e.g., app access), EAP resources, gym-related perks, and wellness incentives. Flexible working hours and related work-life supports add to the perceived day-to-day value of benefits.

RELX Insights

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The Company
HQ: London
10,001 Employees
Year Founded: 1880

What We Do

RELX is a global provider of information-based analytics for professional and business customers across industries. We help scientists make new discoveries, doctors and nurses improve the lives of patients and lawyers win cases. We prevent online fraud and money laundering, and help insurance companies evaluate and predict risk. Our events enable customers to learn about markets, source products and complete transactions. In short, we enable our customers to make better decisions, get better results and be more productive. We do this by leveraging a deep understanding of our customers to create innovative solutions which combine content and data with analytics and technology in global platforms. RELX serves customers in more than 180 countries and has offices in about 40 countries. It employs approximately 30,000 people of whom almost half are in North America. We operate in four major market segments: Scientific, Technical & Medical; Risk & Business Analytics; Legal; and Exhibitions.

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