Skip Services Manager - Carmel, IN (Hybrid)

Who We Are:
At OPENLANE we make wholesale easy so our customers can be more successful.
We’re a technology company building the world’s most advanced—and uncomplicated—digital marketplace for used vehicles.
We’re a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use.
And we’re an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit.
Our Values:
Driven Waybuilders. We pursue challenges that inspire us to build, create, and innovate.
Relentless Curiosity. We seek to understand and improve our customers’ experience.
Smart Risk-Taking. We transform risk into progress through data, experience, and intuition.
Fearless Ownership. We deliver what we promise and learn along the way.
 

What We’re Looking For:   

We are looking to add a Skip Services Manager to the team. You will be responsible for overseeing the production of the skip-tracing department. Procuring and maintaining the industry tools and relationships needed for skip tracers to perform their duties. Working closely with the vendor relations department and our contracted repossession vendors to ensure quality performance compliance set by PAR’s standards. All duties must be performed within the scope of applicable laws and regulations, operating in a manner that represents professionalism and integrity.

Where You'll Work:

This is a Hybrid role that requires working onsite at our Carmel, IN office on Tues, Weds, and Thurs.

What You’ll Do: 

• Oversee and direct the daily activities of the Skip Trace Department and team managers.  This includes training, scheduling, and managing punctuality, absenteeism, and adherence to procedure and policy.

• Ensure contracted repossession agents act in compliance with PAR North America’s standards.

• Monitor employee performance and provide feedback to the Director of Operations.

• Track and grade employees on performance, mediate disputes, and audit employee accounts contents to ensure compliance with PAR’s standards

• Maintain current and develop new client contracts and relationships.

• Assist and coordinate PAR litigation matters as needed.

• Monitor job performance of direct reports. 

• Coordinate and maintain a balanced workload for all team members, including having a good understanding and ability to perform each job function.

• Conduct sales calls to new and existing clients.

• Perform other assignments as specified by PAR Senior management.

• Have knowledge of and provide reports as specified by senior management.

• Develop and maintain a basic understanding of all systems as needed.

Must Have’s:

• High School Diploma or equivalent is required.

• Bachelor’s Degree is preferred.

• Three (3) to five (5) years of automotive finance experience or equivalent required. And five (5) to ten (10) years preferred

• Three (3) to five (5) years of experience in the repossession, collections, or skip tracing field is required. And five (5) to ten (10) years preferred

• Implement and assure adherence to company policies and procedures regarding Equal Employment Opportunity.

• Adheres to company initiatives on business ethics and conduct.

• Adheres to federal/state laws and regulations regarding MSDS, OSHA, and EPA compliance

Nice to Have’s: 

• Excellent organizational skills.

• Excellent oral and written communication.

• Excellent office and computer skills.

What We Offer:

• Competitive pay

• Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)

• Immediately vested 401K (US) or RRSP (Canada) with company match

• Paid Vacation, Personal, and Sick Time

• Paid maternity and paternity leave (US)

• Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)

• Robust Employee Assistance Program

• Employer paid Leap into Service Day to volunteer

• Tuition Reimbursement for eligible programs

• Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization

• Company culture of internal promotions, diverse career paths, and meaningful advancement

Sound like a match? Apply Now - We can't wait to hear from you!