Jobs at OPENLANE

Own the multi-year vision and roadmap for data products, machine learning models, fraud detection, developer portals, APIs, and data monetization. Translate data science capabilities into scalable marketplace products, lead discovery and prioritization, define KPIs, evaluate business impact, and partner with Engineering, Data Science, Design, Risk, and business teams. The role also requires executive communication, cross-functional influence, and mentoring other Product Managers.

Conduct outbound sales calls, generate and qualify leads, follow up with prospects, and guide customers through platform registration. Maintain CRM records, track lead conversion, educate prospects on platform benefits, and coordinate with onboarding and support teams. Provide registration-related customer support, address inquiries, manage sales activities, and contribute feedback to improve outreach and conversion processes.

The Controller leads accounting, financial reporting, close processes, revenue recognition, budgeting, forecasting, financial modeling, KPI development, internal controls, and audit support for the Services Business Unit. This role partners with operations and leadership on pricing, staffing, capacity planning, margins, compliance, and business performance. The Controller also manages accounting staff and develops scalable financial processes and tools.

Développe et gère des comptes de concessionnaires, stimule l’adoption des produits et services, fournit du soutien commercial et technique, forme les utilisateurs à l’application et recueille les données de véhicules. Le rôle comprend le suivi des prospects, l’analyse des tendances du marché et les déplacements quotidiens chez les concessionnaires. Il exige une expérience en gestion de comptes, de solides compétences en communication et négociation, ainsi qu’un permis de conduire valide et un véhicule fiable.

Develops and expands dealership business through outside sales, relationship management, targeted campaigns, product demonstrations, and inventory solutions. The role identifies prospective dealership clients, maintains account relationships through visits and performance reviews, analyzes data to optimize market penetration, and collaborates with sales, marketing, and internal stakeholders. Extensive travel throughout Southern Michigan is required.

Own the business intelligence domain by building scalable data models, dashboards, reports, data pipelines, and analytical capabilities. Transform large datasets using SQL and scripting languages, maintain data quality and availability, conduct A/B tests, develop predictive models, and generate insights for product, sales, operations, and leadership. The role also includes stakeholder collaboration, data governance, infrastructure improvements, and mentoring colleagues.

Owns end-to-end remediation of security findings across cloud, identity, source-control, and infrastructure platforms. Responsibilities include triaging scanner findings, validating risk, tightening permissions and policies, rotating credentials, patching vulnerabilities, hardening networks, responding to urgent alerts, and coordinating approved production changes. The role also contributes to remediation playbooks, automation, root-cause fixes, and on-call incident response while partnering with Security, SRE, and engineering teams.

Manages daily inspector scheduling, route optimization, dispatch planning, and operational data analysis. Uses routing and geographic data to balance workloads, improve efficiency, and manage time, cost, quality, and resource constraints. Coordinates with dispatch teams, field managers, inspectors, IT, and operations leadership; resolves field concerns; reviews routing performance; and supports software enhancements. This is a fully remote role requiring full-time shift availability and periodic travel.

Drive dealer purchasing activity and buyer penetration across OPENLANE remarketing platforms. Manage assigned accounts in Salesforce, reactivate sellers, process and close auction sales and digital bids, and increase conversion rates. Promote OPENLANE technology and ancillary auction services to grow dealer revenue. Collaborate with dealer relations and external sales teams while delivering strong customer experiences. The role requires bilingual English and French communication, sales experience, computer proficiency, and a valid provincial driver's license.

Administer enterprise AI platforms, identity integrations, access controls, usage governance, support workflows, and spend management. Automate provisioning and administration using APIs, infrastructure as code, and CI pipelines. Own the Waybuilder internal application and its AWS infrastructure, data feeds, security, reliability, and releases. Support employees, manage AI tool intake, maintain bot and agent inventories, and partner with Security, Legal, Finance, and AI stakeholders.

Process accurate biweekly payroll for assigned locations, maintain payroll records, enter garnishments and tax levies, audit wage and tax reports, reconcile time-off balances, support audits, generate reports, and assist with Workday testing. The role requires payroll compliance knowledge, attention to detail, strong organization, communication skills, and the ability to meet strict deadlines.

Processes vehicle titles across multiple states, investigates and resolves title issues, responds to customer inquiries through email, text, and phone, collaborates with agencies, customers, and lienholders, and escalates complex cases when needed. Ensures title accuracy, marketability, timely resolution, and prompt dispatch to buying dealers.

The Revenue Operations Analyst partners with sales leadership to improve revenue performance through data analysis, forecasting, reporting, experimentation, and process optimization. Responsibilities include building dashboards and scorecards, managing sales metrics, supporting territory and quota processes, improving CRM hygiene, analyzing productivity, testing sales strategies, and creating scalable workflows. The role collaborates with Marketing, Finance, and Product and translates complex data into actionable recommendations.

Processes vehicle titles end to end, ensures compliance with multi-state DMV regulations, resolves complex title discrepancies, supports branches and dealers, manages title-related mail and shipments, documents customer interactions, and assists with workflow improvements and user acceptance testing. The role is onsite in Carmel, Indiana, and serves as an escalation point for title clerks and other stakeholders.

Supervise title processing operations and coach Title Clerks and Specialists. Manage workloads, KPIs, audits, multi-state DMV compliance, title quality standards, escalations, documentation, physical title workflows, and chain-of-custody controls. Partner with branches and corporate teams to resolve bottlenecks, improve processes, and support system upgrades and UAT while maintaining accurate, timely service for dealers and partners.

Oversee regional vehicle and facility inspection operations, ensuring inspectors meet company policies, quality standards, SLAs, and customer requirements. Recruit, hire, train, coach, and manage full-time and contract inspectors. Partner with marketplace and sales teams on forecasting and scheduling, support process improvements and app testing, manage contractor relationships, and perform field inspections and training. Use operational data to guide decisions and drive regional growth.

Manages a portfolio of dealership accounts supporting digital markets. Responsibilities include understanding customer needs, promoting products and campaigns, discussing performance, mitigating account risk, servicing transactions, identifying growth opportunities, and coordinating with internal stakeholders to resolve issues. The role requires strong customer service, sales support, multitasking, technology proficiency, accountability, and relationship-building skills. This is an onsite position in Carmel, Indiana.

Own the Business Intelligence domain by building scalable data models, dashboards, reports, and data pipelines. Partner with Product, Sales, Operations, Data Engineering, and leadership to ensure data quality and support decisions. Analyze large datasets, run experiments, develop predictive models, improve analytical infrastructure, and mentor colleagues. The role requires advanced SQL, data warehousing, ETL/ELT, scripting, visualization, cloud architecture, and governance expertise.

Manages customer relationships, acquisition, portfolio growth, risk mitigation, and operational efficiency for independent auto dealers. Leads and develops a team, forecasts market opportunities, supports prospecting, ensures compliance, and collaborates with credit, collections, contracting, training, and operations teams. The role serves as a trusted advisor to customers and external partners while driving local business goals.

Manage and grow a regional dealership account portfolio through consultative sales, customer retention, and new account acquisition. Serve as the primary customer liaison, promote software adoption, provide personalized guidance, resolve issues cross-functionally, document interactions in CRM, monitor sales activity and KPIs, and coach customers on marketplace best practices.