Jobs at OPENLANE

Lead end-to-end product design for complex enterprise experiences, from research and concept through launch. Create wireframes, prototypes, user flows, and high-fidelity designs; collaborate with product managers and engineers; evolve the design system; mentor designers; and shape long-term design strategy while championing user-centered practices.

Manage and grow a portfolio of dealership accounts through consultative sales, customer support, and product adoption. Serve as the primary liaison, understand customer needs, resolve issues cross-functionally, document interactions in CRM, monitor sales activity and KPIs, and coach customers on marketplace best practices. The role requires autonomous remote work, strong communication, organizational skills, technology proficiency, and 3–5 years of sales or account management experience.

Support dealership clients on an online vehicle auction platform by taking vehicle inventories, assessing condition, launching vehicle profiles in a mobile application, providing training and technical issue resolution, and maintaining customer relationships. The role requires bilingual French and English communication, strong attention to detail, customer service experience, technology proficiency, account management skills, a valid driver’s license, and access to a vehicle.

Analyzes customer lifetime value, retention, campaigns, sales performance, and revenue outcomes. Develops financial and business tracking models, reports, dashboards, forecasts, and ad hoc analyses. Identifies performance gaps, automates reporting processes, supports decision-making, and manages small to medium projects in partnership with management.

Drives dealer purchase activity and buyer penetration across OPENLANE remarketing platforms. Manages assigned accounts in Salesforce, re-engages sellers, handles and closes auction and digital bids, and promotes ancillary services. Collaborates with Dealer Relations and Outside Sales teams to achieve revenue and customer experience goals.

Provides front-desk and administrative support by answering and routing calls, greeting visitors, managing registrations and access badges, maintaining calendars, coordinating office services, logging maintenance requests, reconciling shipping invoices, and supporting mailroom operations. Requires strong communication, organization, customer service, and security-procedure skills, along with experience using multiline phone systems, access control software, office tools, and data-entry processes.

Develop and maintain high-quality software for web, iOS, Android, and backend microservices in an Agile environment. Responsibilities include testing, deployments, containerization, troubleshooting, image creation, code reviews, estimation, release management, and collaboration with product, design, and testing teams. The role supports hybrid and remote work and may involve technologies including ReactJS, Laravel, Kubernetes, cloud platforms, databases, APIs, and automated testing.

Promotes and sells pre-owned vehicles through phone, email, and virtual channels. Engages prospects, assesses needs and budgets, provides vehicle information, conducts demonstrations, negotiates terms, closes sales, completes paperwork, and follows up after purchase. The role also requires maintaining customer relationships, meeting sales targets, collaborating with finance and inventory teams, and ensuring compliance throughout the sales process.

Drive dealership buying activity and buyer penetration across OPENLANE remarketing platforms. Manage assigned accounts in Salesforce, re-engage inactive sellers, process and close auction sales and digital bids, increase conversion rates, and promote ancillary auction services. The role requires bilingual English and French communication, sales experience, strong computer skills, and collaboration with dealer-relations and outside-sales teams.

Develops and expands dealership business through outside sales, relationship management, targeted campaigns, product demonstrations, and account reviews. Identifies dealer needs, provides inventory solutions, acquires and retains clients, and uses data analytics to optimize sales strategies and market penetration. The role collaborates with dealer clients, sales teams, marketing, and senior management, with extensive travel required.

Build and maintain scalable, cloud-native APIs and core marketplace systems. Lead software architecture and testing discussions, collaborate across teams, and improve application reliability, performance, telemetry, and operational health. The role uses .NET Core and related technology stacks, front-end JavaScript frameworks, Kubernetes, AWS, PostgreSQL, OpenTelemetry, and AI development tools.

Coordinates fleet and rental accounts, commercial vehicle inventory, sales documentation, customer communications, redemption processes, transportation requests, billing, reporting, and administrative tasks. Supports vehicle sales by managing data, condition reports, repairs, bids, sales agreements, payments, and customer issue resolution. Requires strong organization, communication, customer service, and technical skills, with 1–2 years of related experience preferred.

Performs real-time vehicle data entry and price changes during auctions, monitors auctioneer flow and pace, and supports the production team. The role requires English-French bilingual communication, concentration in a noisy environment, attention to detail, computer proficiency, and safe work practices. Auction or automotive experience is an asset.

Drive vehicle flooring volume and revenue through inbound and outbound calls. Qualify leads, execute utilization campaigns, route online applications to branches, upsell AFC and OPENLANE solutions, provide customer service, track sales activity in CRM systems, and share market insights. The role requires bilingual English and Spanish communication, consultative selling, and strong organization.

Process vehicle titles from multiple states, identify errors and title issues, apply state requirements, scan documents, prepare shipping packages and labels, and return voided-sale titles. The role requires accurate repetitive data entry, document handling, multitasking, communication, and independent work. Automotive title-processing experience is preferred but not required.

Coordinates vehicle impound recovery activities by supporting clients, customers, recovery vendors, and account managers. Responsibilities include assigning vendors, monitoring internal queues, maintaining reports, researching and resolving issues, documenting details, prioritizing follow-ups, and ensuring approvals, documents, and active recovery assignments are completed on schedule. The role requires strong customer service, communication, organization, multitasking, accuracy, and proficiency with Google products and multiple computer systems.

Leads commercial account operations for wholesale vehicle remarketing, including inventory coordination, sales compliance, quality assurance, SLA monitoring, reporting, customer issue resolution, and repossession redemption. Supports and coaches account representatives, identifies workflow bottlenecks, represents vehicles during sales, and provides cross-functional operational coverage while driving service quality and continuous improvement.

Build and manage relationships with current and prospective independent auto dealers. Provide floorplanning finance solutions, grow customer portfolios, identify new business, support promotional campaigns, manage account risk, and resolve dealer issues. The role requires independent decision-making, CRM usage, sales expertise, portfolio management, and frequent travel throughout the assigned territory.

Manage and process accounts in an internal queue, respond to inbound customer inquiries, make outbound calls to customers and recovery vendors, and coordinate across departments to meet service levels. The role requires accurate information handling, strong communication, account management, customer service, organization, and proficiency with computer systems and Google Workspace.

Supervise a vehicle title processing team, ensuring accurate and timely processing across multiple states. Establish KPIs, manage performance, improve workflows, resolve title and end-user issues, and collaborate with title department leaders and processing staff to support customer satisfaction. The role requires extensive vehicle title processing experience, supervisory leadership, strong communication, problem-solving ability, and a data-driven approach to process improvement.