Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
Primary Responsibilities:
- Collaborate well with internal and stateside partners on driving strategic initiatives (AI/ML, process improvement, Technology initiatives) in claims capability
- Identify process transformation and optimization opportunities, drive those to completion in collaboration with business and technology
- Conduct discovery sessions, feasibility assessments with Tech teams on identified opportunities, create detailed cost benefit analysis and requirement documents
- Conduct reviews of work in progress and anticipated future progress
- Provide progress updates on projects to key stakeholders
- Ensure the delivery commitments are met within defined timelines
- Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so
Eligibility
To apply to an internal job, employees must meet the following criteria:
- Grade 26 and 27 can apply
- Grade 26 will move to 27, Grade 27 will move laterally
- Preferably minimum duration of 12 months of continuous service in their current grade and position. If employee has not completed one year in current role, please discuss interest with your reporting manager and seek alignment
- Performance rating in the last common review cycle of "Meets Expectations" or higher
- Not be on any active CAP (Corrective Action Plan) or active disciplinary action
Required Qualifications:
- Candidates must have a graduation degree with 8+ years or 5+ years if from Tier1 Bschool
- Certified Six Sigma Blackbelt Belt, should have completed Blackbelt projects
Worked in a service or BPO setup in a matrix organization - Excellent knowledge of advanced technologies such as AIML, RPA and their application
- Knowledge of structured problem-solving methodologies such as Lean and Six Sigma, proficient in Project Management Tools and Techniques
- Proven ability to communicate effectively to direct and motivate team and others, maintaining a persuasive and credible presentation style at all levels of the organization
- Proven excellent command over MS Visio, Excel, Word, PowerPoint etc.,
- Proven results based focused skill set with solid impact and influencing skills
- Proven tenacity and energy in leading change towards an effective work environment
- Proven solid analytical skills and process focus
- Proven progressive, flexible and team-oriented
- Proven excellent training and presentation skills
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
Skills Required
- Graduation degree with 8+ years or 5+ years from Tier1 Bschool
- Certified Six Sigma Blackbelt with completed Blackbelt projects
- Experience in a service or BPO setup in a matrix organization
- Knowledge of advanced technologies such as AIML and RPA
- Proficient in structured problem-solving methodologies like Lean and Six Sigma
- Strong communication skills for presentation and motivation
- Excellent command over MS Office suite
- Proven analytical skills and process focus
Optum Compensation & Benefits Highlights
-
Healthcare Strength — Health coverage offers copay and HSA medical options with dental, vision, company‑paid life and disability, and free or low‑cost virtual visits. Feedback suggests the offering is comprehensive and competitive on paper.
-
Parental & Family Support — Time off and family supports include PTO, eight paid holidays plus a floating day, six weeks paid parental leave, up to two weeks paid caregiver leave, Bright Horizons back‑up care, and adoption assistance up to $10,000. Feedback suggests these resources are meaningful for caregivers and family needs.
-
Retirement Support — Savings programs include a 401(k) with employer match (after one year, vesting after two) and a 10%‑discount Employee Stock Purchase Plan. These programs bolster long‑term financial security when combined with other savings resources.
Optum Insights
What We Do
Optum, part of the UnitedHealth Group family of businesses, is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. At Optum, we support your well-being with an understanding team, extensive benefits and rewarding opportunities. By joining us, you’ll have the resources to drive system transformation while we help you take care of your future. We recognize the power of connection to drive change, improve efficiency and make a difference in health care. Join a team where your skills and ideas can make an impact and where collaboration is key to creating technology that produces healthier outcomes.
Gallery
Optum Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Optum has three workplace models that balance the needs of the business and the responsibilities of each role. These models, core on‑site (5 days/week), hybrid (4 days/week) and telecommute or fully remote, vary by country, role and location.
