The Role
Provide 24x7 network and security appliance operations, troubleshooting, deployments, changes, and remediation for enterprise/datacenter environments. Manage Palo Alto firewalls (HA, upgrades, Panorama), Cisco routers/switches (Nexus, Catalyst), SD‑WAN/ACI, VPNs, routing protocols, and coordinate with clients during incidents and WAR rooms.
Summary Generated by Built In
Requisition Number: 2369834
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
This position requires extensive troubleshooting skills on Perimeter Network & Security appliances majorly focusing on Network Switches, Routers, Palo Alto, Blue Coat, Netskope. Engineer would be responsible for daily interaction with clients and end users related to break/fix incidents, Deployments, Changes, Monitoring. **Monitoring and Remediation (Splunk/NNMi/OpsBridge/SevOne) experience would be an advantage**
Primary Responsibilities:
Required Qualifications:
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
This position requires extensive troubleshooting skills on Perimeter Network & Security appliances majorly focusing on Network Switches, Routers, Palo Alto, Blue Coat, Netskope. Engineer would be responsible for daily interaction with clients and end users related to break/fix incidents, Deployments, Changes, Monitoring. **Monitoring and Remediation (Splunk/NNMi/OpsBridge/SevOne) experience would be an advantage**
Primary Responsibilities:
- Perform operational/maintenance activities on Infrastructure Security Appliances not limited to only Panorama and Palo Alto firewalls
- Managing HA & upgrades on PALO ALTO devices
- Engineer would be working on daily Deployment/Changes
- Managing Break/Fix Incidents & High Priority WAR Rooms
- Monitoring & Operational support for Network ISP Switches & Network
- Engineer will be coordinating with clients through our various internal mechanisms and guiding them for an appropriate solution
- Design and run planned Security Changes & RMA to maintain business continuity
- Open for 24x7 functional support
- Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so
Required Qualifications:
- Undergraduate degree or equivalent experience
- 9+ years of experience installing, troubleshooting Cisco equipment
- VPN (IPsec, SSL, GRE)
- Routing Protocols (BGP, EIGRP and OSPF)
- Multi-VRF
- Cisco Routers
- Cisco Switches Nexus 5K, 7K & 9k
- ACI & SD-WAN
- Cisco Catalyst and Workgroup switches
- MPLS WAAS
- WLAN Technologies
- Cisco Wireless Access Points and Controllers
- Security related knowledge:
- Firewall Design and Architecture
- DMZ Environment Design
- Cisco CCNP or equivalent experience
- Cisco CCIE written or equivalent experience
- Extensive technical troubleshooting and enterprise, datacenter environment experience with network technical concepts, devices and platforms
- Good troubleshooting skills related to Firewall, Proxy & Network
- Proven excellent decision making & ability to deliver during soft and hard time
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
Skills Required
- Undergraduate degree or equivalent experience
- 9+ years installing and troubleshooting Cisco equipment
- Palo Alto firewall and Panorama experience, including HA and upgrades
- Experience with VPNs (IPsec, SSL, GRE)
- Routing protocols: BGP, EIGRP, OSPF
- Multi-VRF implementation experience
- Cisco routers and switches (Nexus 5K/7K/9K, Catalyst, Workgroup)
- Cisco ACI and SD-WAN experience
- MPLS and WAAS experience
- WLAN technologies, Cisco wireless access points and controllers
- Firewall design and architecture knowledge and DMZ environment design
- Experience troubleshooting Firewall, Proxy and Network issues in enterprise/datacenter environments
- Cisco CCNP or equivalent experience
- Cisco CCIE written or equivalent experience
- Experience managing break/fix incidents, high priority WAR rooms, deployments and changes
- Open to 24x7 functional support (shift work)
- Experience with monitoring and remediation tools (Splunk, NNMi, OpsBridge, SevOne)
- Familiarity with Blue Coat and Netskope
- Proven decision-making ability under pressure
Optum Compensation & Benefits Highlights
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Leave & Time Off Breadth — PTO accrues each pay period with eight paid U.S. holidays plus a floating holiday, and generous time away is consistently emphasized. This breadth supports planned and unplanned time off beyond standard vacation days.
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Parental & Family Support — Six weeks of paid parental leave, up to two weeks of paid caregiver leave, Bright Horizons back‑up care, and adoption assistance signal strong family-oriented support. EAP access with counseling sessions further extends help to employees and their households.
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Wellbeing & Lifestyle Benefits — Company‑paid short‑ and long‑term disability, Calm app membership, tuition reimbursement, commuter and FSA accounts, and broad employee discounts expand everyday wellbeing resources. Free or low‑cost virtual visits complement these lifestyle supports.
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The Company
What We Do
Optum, part of the UnitedHealth Group family of businesses, is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. At Optum, we support your well-being with an understanding team, extensive benefits and rewarding opportunities. By joining us, you’ll have the resources to drive system transformation while we help you take care of your future. We recognize the power of connection to drive change, improve efficiency and make a difference in health care. Join a team where your skills and ideas can make an impact and where collaboration is key to creating technology that produces healthier outcomes.
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Optum Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Optum has three workplace models that balance the needs of the business and the responsibilities of each role. These models, core on‑site (5 days/week), hybrid (4 days/week) and telecommute or fully remote, vary by country, role and location.
Typical time on-site:
Not Specified
