Jobs at Optum

Field-based Sales Account Manager responsible for enrolling Medicare beneficiaries in UnitedHealthcare’s Nursing Home plan. Generates leads, develops facility account strategies, educates residents and families, achieves enrollment targets, manages relationships, and documents activities in compliance with Medicare marketing guidelines. Requires health insurance licensure, sales or skilled nursing facility experience, reliable transportation, and travel throughout the local territory.

Owns product requirements, clinical workflows, roadmap execution, and Scrum team support for a cloud-based enterprise medical imaging viewer. Collaborates with clinicians, engineering, design, customers, and delivery teams to translate clinical needs into user stories and acceptance criteria, support PACS/EMR/VNA integrations, enable releases and implementations, and drive customer adoption. The role requires healthcare technology, imaging standards, cloud application, and clinical workflow expertise, with travel up to 25%.

Directs account management and service consultant teams serving large healthcare-plan clients. Oversees client retention, new business sales, staff recruitment and development, service plans, ancillary sales, renewals, broker relationships, and cross-functional issue resolution. Requires strong health insurance, underwriting, financial, product, strategic planning, negotiation, and customer relationship expertise, along with maintaining sales licensing and traveling as needed.

Defines and documents business processes, requirements, workflows, and system impacts for technology delivery. Acts as an application SME, collaborates with business and technical stakeholders, supports prototyping and troubleshooting, conducts end-to-end functional and performance testing, tracks defects, facilitates meetings, and delivers application training. The role also identifies risks, manages ambiguity, supports continuous improvement, and helps ensure successful software implementations across teams and platforms.

Leads enterprise software design and development using .NET technologies, web frameworks, Azure, microservices, and domain-driven design. Provides technical direction, mentors developers, conducts code reviews, contributes to architecture and Scrum ceremonies, decomposes requirements, troubleshoots and improves applications, and develops reusable services and documentation. Requires strong team leadership, Agile experience, and collaboration across business and IT groups.

Leads complex, cross-functional technology programs from initiation through production and operational transition. Translates business objectives into delivery plans, coordinates product and engineering teams, manages risks, dependencies, financials, vendors, and governance, and communicates with executives and customers. Embeds with business teams to discover problems, prototype AI-enabled and integrated solutions, and guide them into safe, supportable releases. Provides team leadership, promotes automation and responsible AI, and ensures knowledge transfer, operational readiness, and continuous improvement.

Lead public cloud PCI compliance certification and internal and external audits. Translate regulatory and technical security requirements into cloud solutions and evidence, coordinate remediation with engineering and operations teams, automate evidence collection and control monitoring, and use AI-driven insights to improve security workflows and business outcomes.

Manage major technology incidents from detection through resolution by assessing impact, leading war rooms, coordinating technical teams and vendors, communicating with stakeholders, and tracking action plans. Maintain incident-management tools, dashboards, automation assets, metrics, and executive reports. Drive process improvements and support rapid restoration or permanent fixes using ITIL practices, ServiceNow, cloud technologies, and AI-enabled monitoring.

Leads enterprise architecture strategy for provider-facing portal, chat, voice, data, cloud, and AI/ML platforms. Defines target-state architectures, roadmaps, reusable patterns, data governance, analytics enablement, security, resiliency, and operational standards. Partners with business, product, and engineering leaders, drives modernization and enterprise alignment, mentors architects and engineers, and guides responsible AI adoption across healthcare technology ecosystems.

Leads technical field support operations for clinical and administrative locations. Manages technicians, escalations, staffing, SLAs, service quality, deployments, hardware lifecycle, incident trends, vendors, and cross-functional technology initiatives. Ensures reliable technology support for patient care, drives process improvement and automation, maintains compliance with security and healthcare requirements, and reports operational performance to leadership.

Leads the growth and delivery of Medicare Advantage Stars consulting services. Advises executive health plan stakeholders, designs quality improvement strategies, develops Stars roadmaps and forecasting models, translates CMS updates into actionable plans, oversees client engagements, supports business development, and mentors consultants. The role integrates HEDIS, CAHPS, HOS, pharmacy, risk adjustment, analytics, and clinical quality capabilities while driving measurable Star Ratings and financial performance improvements.

Supports sales operations for provider financial products through executive reporting, forecasting, pipeline analysis, dashboards, data management, CRM governance, and process improvement. The role analyzes large datasets from Salesforce and financial platforms, maintains Power BI and Excel reporting, supports business reviews and territory planning, improves data quality, and provides actionable insights to sales and distribution leadership. This is an onsite role requiring work at the Eden Prairie, Minnesota corporate office four to five days weekly.

Design, develop, validate, and deploy machine learning, GenAI, LLM, and agentic solutions for enterprise healthcare operations. Build scalable Python inference APIs on Kubernetes, implement semantic search and retrieval capabilities, and maintain AI/ML pipelines. Evaluate emerging technologies, apply responsible AI practices, use AI-assisted development tools, and collaborate with technical and business stakeholders while ensuring strong documentation, coding standards, and performance monitoring.

Leads technical product execution across cross-functional engineering teams, managing backlogs, sprint delivery, budgets, forecasts, Agile metrics, stakeholder intake, and scalable product development. Defines API- and architecture-based solutions, applies enterprise AI tools, evaluates emerging technologies, maintains Aha! and Rally data, and communicates delivery risks and performance to leadership.

Leads an analytics and reporting team supporting a Medicaid Enterprise Data Warehouse. Oversees reporting delivery, dashboards, governance, data quality, compliance, resource planning, and continuous improvement. Partners with government stakeholders and technical teams to translate business needs into reliable analytics solutions, manage service-level commitments, and provide strategic guidance on reporting modernization and data-driven decisions.

The OnBase Business Analyst serves as a liaison between business units, IT teams, clients, and development teams. Responsibilities include gathering and documenting requirements, supporting workflow and document management, planning and prioritizing OnBase solutions, leading project meetings, translating requirements into project plans, analyzing system specifications, supporting testing and implementation, and identifying process improvements. The role is fully remote with standard Monday through Friday business hours.

Engineer and administer enterprise email security across Microsoft 365 tenants, including Defender, Exchange Online Protection, authentication, mail flow, threat investigations, automation, governance, and control validation. Support Proofpoint integrations and a Google Workspace to Microsoft 365 migration while documenting remediation, maintaining operational evidence, and coordinating incident, change, risk, and security governance activities.

Manage end-to-end B2B and B2C marketing campaigns and communications across email, print, and digital channels. Coordinate cross-functional marketing, creative, analytics, data, and delivery teams; manage project plans, timelines, risks, dependencies, approvals, and quality. Provide stakeholder updates, resolve issues, maintain documentation, and improve workflows and operational efficiency while delivering projects on time and within scope.

Leads the strategy, development, and scaling of data analytics, automation, machine learning, and applied AI capabilities. Owns the data operations roadmap, identifies high-value use cases, and takes solutions from proof of concept through production, adoption, and measurable impact. Oversees BI, reporting, data management, dashboards, data quality, and decision support while partnering with engineering, product, technology, and business teams. Builds and develops a high-performing team of data and analytics specialists.

Owns strategy, roadmap, backlog, requirements, and delivery for digital healthcare and pharmacy products. Translates stakeholder needs into features, user stories, wireframes, and acceptance criteria; partners with UX, engineering, and business teams to prioritize releases and manage product lifecycles. Analyzes data, communicates product vision, conducts demonstrations, manages risks, and drives continuous improvement within Agile development environments.