On-Site Talent Acquisition Specialist

Salary Range:
$45,000 - $55,000

Position Purpose:
Afni Talent Acquisition Specialists are responsible for assisting assigned internal business partners in filling their staffing needs. They do this by understanding the staffing needs of their assigned business area and identifying, interviewing, and hiring qualified individuals to fill those needs. Talent Acquisition Specialists work closely with Sourcing Specialists and Onboarding Specialists to ensure the process results in positive candidate experiences that reflect Afni and our employer brand. Talent Acquisition Specialists’ success is measured by meeting hiring targets, time-to-fill commitments, and 14-day retention.

*Position is on-site in our Tucson, AZ contact center.*

Essential Functions and Responsibilities:

CANDIDATE SELECTION & EXPERIENCE

• Work closely with Sourcing Specialists to ensure there are enough candidates to interview, evaluate candidate experience, skills, goals, and competencies to ensure a healthy funnel, fill new hire classes, and protect an exceptional candidate experience.
• Meet established hiring targets, time-to-fill commitments, and 14-day retention goals.
• Complete candidate interviews with a sales approach that produces excitement about joining the Afni team. Make hiring decisions based on interview results and candidate qualifications.
• Follow up with candidates as needed to ensure a remarkable hiring experience.
• Support multi-site recruitment by working with the Talent Acquisition Team and candidates remotely (email, phone, SMS) as well as in person.
• Support Talent Acquisition program development and identify recommendations to continuously improve recruitment processes and the tools used to ensure optimal performance.
• Provide support during the onboarding process.
• Proactively create action plans when progress in filling roles is lacking and ensure Talent Acquisition leadership and business partners have a clear understanding of mitigation plans.
• Ensure recruitment processes comply with Afni policies and federal and state guidelines. Properly document and maintain records.

ONBOARDING SUPPORT

• Assist the Onboarding team in welcoming new employees and engaging with them through initial Day 1 onboarding, including escorting them to the training room, introducing them to Afni leadership and their trainer, and answering questions.
• Ensure the new employee’s Day 1 experience is “best in class” by working with Training, Operations, and Human Resources to develop a standard onboarding procedure that evaluates and measures the success of the new hire onboarding experience.
• Provide general support to Background Specialists regarding background processes, including background checks and drug testing.
• Partner with Training, HR, and the IT Helpdesk as needed to ensure a smooth and seamless transition for new hires to Day 1 of training.
• Facilitate accurate completion and timely submission of USCIS I-9 forms.
• Properly manage requisitions, including:
  • Terminating employees who did not start.
  • Completing final status changes.
  • Sending sign-in sheets to business partners.
  • Update new hire reports and trackers as needed.

Minimum Job Requirements:

EDUCATION:

• Bachelor’s degree in Business Administration is a plus.

EXPERIENCE:

• 3 to 5 years of experience recruiting in a fast-paced environment, or equivalent experience.
• Experience and proficiency with various web-based software applications and applicant tracking systems.
• Call center recruitment experience is a plus.

KNOWLEDGE, SKILLS & ABILITIES

• Demonstrated strong written and oral communication skills.

Why Work at Afni?
At Afni, we believe great customer experiences start with great people. When you join our team, you're not just taking a job. You're building a career with a company that invests in your growth, values your contributions, and gives you the opportunity to make a real impact every day.

As a global customer engagement company, we partner with leading brands to help customers connect, solve problems, and achieve their goals. Whether you're supporting customers, leading a team, driving operational excellence, or advancing innovation, the work you do matters.

We're large enough to offer career mobility, development opportunities, and comprehensive benefits, yet small enough that your voice is heard and your contributions are recognized. At Afni, you'll have the opportunity to learn new skills, take on new challenges, and explore career paths across our diverse business areas.

What You Can Expect at Afni:

• Competitive pay and performance-based incentives
• Comprehensive medical, dental, vision, life, and disability benefits 
• 401(k) with company match
• Paid time off and holiday benefits
• Training, coaching, and career development opportunities
• Internal advancement and growth opportunities
• A supportive, inclusive, and collaborative culture
• The chance to make a meaningful impact for our clients, customers, and communities

Our Commitment to Inclusion
Afni is committed to creating a workplace where everyone is treated with dignity, respect, and fairness. We are proud to provide equal employment opportunities to all applicants and employees and maintain a work environment free from discrimination, harassment, and retaliation. Employment decisions are based on qualifications, performance, business needs, and applicable job requirements, without regard to any characteristic protected by federal, state, or local law.

Bring your talent. Build your future. Make an impact with Afni.