On-Site Support Specialist Central Europe (m/f/d)

GENEWIZ France LtdAt Azenta, new ideas, new technologies and new ways of thinking are driving our future. Our customer focused culture encourages employees to embrace innovation and challenge the status quo with novel thinking and collaborative work relationships.
All we accomplish is grounded in our core values of Customer Focus, Achievement, Accountability, Teamwork, Employee Value and Integrity

Job TitleOn-Site Support Specialist Central Europe (m/f/d)

Job Description

At Azenta, formerly Brooks Life Sciences, new ideas, new technologies and new ways of thinking are driving our future. Our customer-focused culture encourages employees to embrace innovation and challenge the status quo with novel thinking and collaborative work relationships.

Azenta Life Sciences is a global leader in the life sciences space with headquarters in Burlington, MA, and offices and operations worldwide. We are a market leader in automated bio sample management solutions and multiomics services across areas such as drug development, clinical and advanced cell therapies for the industry's top pharmaceutical, biotech, academic and healthcare institutions globally.

We provide unparalleled capabilities with our lab analysis, sample management and storage services, informatics software, and consumables, with the largest installed base managing over 1 billion samples globally.

As a global leader in multiomics services, Azenta Life Sciences, leads the way in providing superior data quality with unparalleled technical support to enable researchers around the world to advance their scientific discoveries faster than ever before.

Our international Customer Service team is looking for a CSS Technician/ Customer Site Services Technician (m/f/d) – France

Temporary role: approx. 1 year

Region: At one of our customer sites in France

Travel activity: 50 %

How You'll Make an Impact

The CSS (Customer Site Services) Technician is responsible for inventorying irreplaceable biological materials (stored at multiple controlled temperatures), while maintaining appropriate storage conditions. The incumbent is accountable for performing all assigned tasks with full attention and accuracy to maintain the integrity of the material and the storage processes. The CSS Technician will efficiently communicate both with the client manager and scientists.

What You’ll Do

• Perform all functions methodically and in accordance with Standard Operating Procedures (SOPs).

• Adhere to FDA Good Practices (GMP, GTP, GLP, GDP), International Organization of Standards (ISO), College of American Pathologists (CAP) standards and other regulatory requirements as outlined in SOPs.

• Handle materials in a manner that maintains required temperatures (+30oC to -196oC) per the project definition and SOPs.

• Follow all safety requirements for working with infectious and non-infectious biological materials, radioactive materials, chemical compounds, and drug products.

• Utilize assigned inventory tracking tool, Azenta’s Limfinity inventory management system, or client inventory management system for all sample handling tasks.

• Ensure chain of custody and audit trails for all activities are proactively maintained.

• Help the client and scientists manage inventory of consumables and supplies.

• Assist client and scientist requests, such as sample inventory, receipt, labelling, and shipping.

• Other duties as assigned.

Your Working Conditions:

• You will be working in an area with potentially infectious materials and will be responsible for maintaining a clean work environment, enforce and follow Universal Precautions for bloodborne pathogens when working in an area considered to be potentially contaminated.

• You will be working at a client site and is expected to remain professional and courteous while maintaining all Azenta and the client’s expectations.

What You Will Bring

• Bachelor’s Degree or Associate Degree in Life Sciences plus 2 years of relevant experience in life sciences industry.

• OR HS Diploma plus 4 years of relevant experience.

• Or 1 year of demonstrated proficiency in a biobank or as a Biobank Assistant.

• Strong experience in working in a regulated environment: GMP/GTP/CLIA.

• Strong communication skills, both written and verbal.

• Ability to read/understand/interpret basic correspondence, instructions, rules, procedures in English language.

• Ability to make decisions and judgements based on reasoning.

• Ability to perform tasks with care, is thorough and checks work for accuracy and completeness.

• Strong attention to detail for repetitive tasks.

• Ability to use Microsoft Excel, performing basic and intermediate functions.

• Reaching, lifting, bending.

• Ability to lift 50 lbs.

• Extended periods of standing or sitting.

• Right- and left-hand finger dexterity.

• Ability to discern colors or use of color correction glasses.

• Ability to work with refrigerants (e.g., dry ice and LN₂) using proper PPE and techniques.

• Fluent in English and French.

Our Offer

• Become part of a company that makes a positive contribution to launching groundbreaking scientific developments and therapies.

• Contribute to innovative cell therapies and be a part of revolutionary cancer therapies.

• Flexible working hours and the possibility of "mobile working" are a matter of course for us.

• Take advantage of the operational opportunities in a growing, modern and innovative company within the healthcare/life science industry.

• Experience an intensive exchange of experiences and a close cooperation in a worldwide network with our customers, friends and partners.

• We offer participation in national and international company events.

• After your initial training, you will receive regular training and further education opportunities that are tailored to your needs.

• A workplace that promotes your maximum.

• You will participate in capital-forming benefits, numerous corporate benefits.

• Positive corporate culture and practiced teamwork across all locations.

• Individual development opportunities of your international competencies and language skills.

• A stock program, life insurance, company pension scheme, profit-sharing, linkedIn Learning and our corporate benefits program round off our offerings.

Contact

Azenta Life Sciences

Christina Knappe (Senior Recruiter Central Europe)

[email protected]

Please apply with your complete application documents (cover letter, detailed CV, references) in English.

About us

Azenta Life Sciences is a global life sciences leader headquartered in Burlington, MA, with offices and operation sites around the world. We are the market leader in automated biospecimen management solutions and genomic services in areas such as drug development, clinical and novel cell therapies for the world's leading pharmaceutical, biotech, academic and healthcare institutions. Our laboratory analysis, sample management and storage, informatics software and consumables services offer unparalleled capabilities and have the largest installed base managing over one billion samples worldwide.

If any applicant is unable to complete an application or respond to a job opening because of a disability, please email at [email protected] for assistance. 

Azenta is an Equal Opportunity Employer. This company considers candidates regardless of race, color, age, religion, gender, sexual orientation, gender identity, national origin, disability or veteran status.