Technical Support Representative

VALD is the world leader in musculoskeletal technology, providing innovative human-measurement technology to over 6,000 clients in over 100 countries.

If you have a favorite team in the NBA, EPL, or NFL, there's a good chance they use VALD products. 

Since its humble beginnings in 2015 in Brisbane, Australia, VALD has grown to a team of over 200 team members in over 30 countries, with five offices across four continents. 

Driven by a multidisciplinary team of researchers, clinicians, sports scientists, designers, developers and engineers, VALD's suite of systems offer unparalleled insight into human movement, performance, injury risk and rehabilitation. 

About the role 

We have plenty of growing left to do, so we are looking for a Technical Support Representative in the Europe to join our team in a hybrid capacity, based from our Strasbourg office. 

You will provide world class support to our expanding client base, working closely with our product and success teams to provide world class support. 

As a Technical Support Representative, you need to be a product expert of the entire VALD suite – knowing our systems inside and out. As part of your onboarding, you'll travel to our Australian HQ to immerse yourself in VALD and learn all about our systems to equip you for success. You'll then leverage your communication and client support expertise to provide top quality, timely support to our clients. 

What you will do 

• Become a product expert across the entire VALD suite, knowing our systems inside-out. 
• Provide top quality, timely support to our global customers across a range of products. 
• Diagnosing and resolving issues via phone and email. 
• Liaise with the VALD team across the world to ensure customer needs are met. 
• Assist with Strasbourg office logistics including shipping, receiving of assets 
• Assist with minor maintenance and repairs on products as required.

Is this you? 

• A high degree of customer empathy. 
• You’re a people-person – you have outstanding communication skills, both written and oral. 
• High level of attention to detail and a commitment to quality control. 
• You have full working rights in the Europe, and no restrictions to travel to the VALD HQ in Australia for your onboarding. 
• Adaptable and willing to learn new skills and processes. 
• A willingness to work closely with engineering staff to identify and improve existing support processes. 
• Experience in a similar role technical / client support role. 
• You are bilingual, with English as your second language, and possess excellent written and verbal English skills. 

It’s not expected that any single candidate would check every box here. Research shows that while men and women share similarities in how they look for jobs, women may hold back if they don’t meet 100% of the criteria, while men usually apply after meeting about 60%.

If you meet just some of the requirements, but not all, we encourage you to submit your application! 

We strongly encourage you to apply if you’re at all interested. Show us how your experience could improve our team and widen our perspective. Our selection process includes assessing the requirements of the role vs the individual, and how well we think they will work in the VALD team.

Why VALD? 

An opportunity to travel the world utilizing your health and performance experience is just the beginning when you join VALD. Named in LinkedIn's Top 25 Startups for 2022 in Australia, VALD's best asset is not our technology but our people and culture. 

We have a range of benefits we offer to our team, such as: 

• Industry-leading compensation.
• The opportunity to work in a company that is redefining allied healthcare. 
• Learn from a range of high-performing individuals and teams across various disciplines. 
• Be part of a down-to-earth, inclusive and vibrant team. 
• Regular travel opportunities to get the entire VALD team together for your ongoing development. 
• The latest equipment and remote setup to perform at your best. 
• Monthly fitness and wellness allowance. 
• Monthly co-working space allowance. 

Diversity & Inclusion Commitment 

VALD’s best asset is not our technology but our people and culture. A culture of inclusion and diversity is critical to our business. We know diverse teams perform better. It's not a separate initiative – we aim to embed inclusion and diversity in everything we do. We are committed to fostering an inclusive work environment and embracing diversity, including gender, nationality, disability, age, marital/parental status, ethnicity, gender identity, socioeconomic background and sexual orientation. We welcome applications from people from all backgrounds. 

Conditions of Employment

Successful applicants will be subject to background checks (including identity and criminal record checks). It will be a condition of employment that the background checks return acceptable results.