On-Site Service Representative

Posted 16 Days Ago
Be an Early Applicant
South Plainfield, NJ
Hybrid
Junior
eCommerce • Information Technology • Retail • Industrial
North America's leading B2B supplier of maintenance, repair and operating supplies and related services.
The Role
The On-Site Service Representative manages customer inventory, provides excellent service, drives account growth, and collaborates with sales partners. Responsibilities include stocking products, resolving customer issues, maintaining route guides, and promoting additional product needs during site visits.
Summary Generated by Built In

Work Location Type: Onsite
As a leading industrial distributor with operations primarily in North America, Japan and the United Kingdom, We Keep The World Working® by serving more than 4.5 million customers worldwide with products delivered through innovative technology and deep customer relationships. With 2023 sales of $16.5 billion, we're dedicated to providing value for customers, fostering an engaging culture for team members and driving strong financial results.
Our welcoming workplace enables you to learn, grow and make a difference by keeping businesses running and their people safe. As a 2024 Glassdoor Best Place to Work and a Great Place to Work-Certified™ company, we're looking for passionate people to join our team as we continue leading the industry over our next 100 years.
Position Details:
The Services Representative (OSR) reports to a Supervisor or Manager of Onsite Services and supports assigned customers by managing their inventory, providing outstanding customer service, driving account growth through customers' inventory management (KeepStock) program. Service Representatives (OSRs) also work with partners to implement sales strategy and to help customers understand how Grainger can provide solutions to their business' MRO needs.
You Will:

  • Service multiple customer locations
  • Receive and stock purchased product in designated customer locations, ensure product stocking levels by scanning for ordering purposes as inventory is depleted.
  • Resolve customer problems promptly to retain and promote customer loyalty.
  • Follow designated route defined by routing software tools and maintain route guides.
  • Identify continuous improvement opportunities in productivity, process, and cycle time.
  • Comply with safety and inspection requirements of the facility where the service is being provided.
  • Help create new orders by engaging with customers to identify additional product needs
  • Probes for customer needs during each site visit and works with sales partners to expand Grainger offerings


You Have:

  • 3 years' experience in selling or service environment.
  • High School Diploma or equivalent.
  • Ability to lift 25 to 60lbs and/ or work in difficult positions.
  • Collaboration and problem-solving skills.
  • Handle different technical and operational issues.
  • Have and maintain a valid driver's license in State of residence.
  • Must carry required levels of automobile insurance.


Rewards and Benefits:
With benefits starting day one, Grainger is committed to your safety, health and wellbeing. Our programs provide choice to meet our team members' individual needs. Check out some of the rewards available to you at Grainger.

  • Paid time off (PTO) days and 6 company holidays per year
  • Benefits starting on day one, including medical, dental vision and life insurance
  • 6% 401(k) company contribution each pay period with no personal contribution required
  • Employee discounts, parental leave, tuition reimbursement, student loan refinancing, free access to financial counseling, education and more.


We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.
We are committed to fostering an inclusive, accessible environment that includes both providing reasonable accommodations to individuals with disabilities during the application and hiring process as well as throughout the course of one's employment. With this in mind, should you need a reasonable accommodation during the application and selection process, please advise us so that we can provide appropriate assistance.

What the Team is Saying

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The Company
HQ: Lake Forest, IL
26,000 Employees
Hybrid Workplace
Year Founded: 1927

What We Do

Grainger is a leading broad line distributor with operations primarily in North America, Japan and the United Kingdom. We Keep The World Working® by serving more than 4.5 million customers worldwide with products delivered through innovative technology and deep customer relationships. We’re dedicated to providing value for customers, fostering an engaging culture for team members and driving strong financial results.

Our welcoming workplace enables you to learn, grow and make a difference by keeping businesses running and their people safe. As a 2024 Glassdoor Best Place to Work and one of Fortune's Best Workplaces for Women, we have a welcoming workplace where you can build a career for yourself while fulfilling our purpose to keep the world working. We embrace new ways of thinking and recognize everyone is an individual. Find your way with Grainger today.

Why Work With Us

We're proud of our people-focused culture that has been active for nearly 100 years. We embrace new ways of thinking and recognize everyone as an individual. At Grainger, we have a welcoming workplace where you can fell comfortable, confident and learn and grow at any career stage, all while fulfilling our purpose to keep the world working.

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Employees engage in a combination of remote and on-site work.

Typical time on-site: Flexible
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