Site Reliability Engineer

UFG is currently hiring for a Site Reliability Engineer who is the senior-most engineer on the Production Management team, responsible for ensuring the reliability, performance, scalability, and efficiency of critical production systems and services. This role combines software engineering, systems engineering, solutions architecture, and a deep knowledge of how technology functions in order to troubleshoot, operate, and enhance highly reliable distributed systems. With their deep knowledge of the entire tech stack, they will provide guidance and support to technology teams across Business Enablement and lead triage and resolution of the most challenging problems. The ideal candidate is proactive, automation-driven, and passionate about implementing solutions that enhance uptime, service quality, and developer productivity.

Essential Duties & Responsibilities: 

• Implement tooling to monitor system health, capacity, and performance at all levels, from hardware through the VMs and all the way to the end-user interface.
• Work with the production management team to troubleshoot incidents, restore service, and identify root causes.
• Recommend architectural and implementation of changes to products delivered by development teams based on their performance in test, performance, and production environments.
• Support continuous improvement of ITIL processes through automation, data driven insights, and proactive problem identification.
• Documents and Integrate SRE practices into the ITIL framework, including incident, change, and problem management workflows.
• Develop automation for system provisioning, monitoring, deployment, and recovery to reduce manual effort and human error.
• Develop and maintain comprehensive runbooks, standard operating procedures (SOPs), and knowledge base articles for recurring operational tasks and incident response actions.
• Collaborate with development teams to design resilient architecture and implement best practices for reliability and observability.
• Enhance observability by developing and maintaining dashboards, alerts, and performance analytics.
• Contribute to capacity planning, performance tuning, and resilience testing to ensure system health.
• Develop and update problem management documentation, ensuring known errors and workarounds are captured within the ITSM system.
• Manage incident response and participate in on-call rotations to ensure service reliability.
• Define, document and track key reliability metrics (SLIs, SLOs, SLAs) and implement continuous improvement initiatives.
• Drive post-incident reviews (PIRs) and develop actionable insights to prevent future occurrences.
• Partner with security teams to ensure systems meet compliance, security, and governance standards.
• Evaluate and recommend new tools, technologies, and frameworks to improve operational efficiency.
• Monitor network systems, servers, and applications.
• Contribute to capacity planning, performance tuning, and resilience testing to ensure system health.
• Use all necessary tools to investigate performance and reliability of systems in testing environments. Provide detailed and specific guidance on ways to eliminate bottlenecks, improve resilience, and optimize speed and reliability.
• Provide mentorship and technical support to other members of Production Management.

Job Specifications: 

Education: 

• Bachelor’s degree in information technology, Computer Science, or a related field, or equivalent experience
• Master’s or other advanced degree preferred.

Experience: 

• 10+ years of experience in progressively more demanding enterprise-scale technology roles
• 3+ years of experience as a Site Reliability Engineer or Senior DevOps Engineer
• 3+ years in software development, architecture, or related engineering discipline

Knowledge, skills & abilities: 

• Advanced experience with multiple enterprise monitoring and observability tools, including Dynatrace, PRTG, DTrace, SolarWinds, and similar.
• Complete Windows fluency mandatory; similar strengths in LINUX and Unisys Mainframe environments helpful
• Excellent problem-solving and communication skills, with the ability to collaborate across cross-functional teams.
• Unparalleled understanding of:
• advanced networking concepts and complete expertise in the entire TCP/IP stack
• VM (VMware and HyperV) and physical compute performance and tuning, including networking and storage performance
• VM (Java, Python, Browser, and similar VM environments) threading, garbage collection, and general performance
• SQL Server expertise, including troubleshooting queries, indexes, and general performance
• Experience with unstructured database performance
• General understanding of LLM/SLM implementations and GPU implementations
• Proficiency in automation and scripting languages
• Good understanding of ITIL processes (Incident, Change, Problem, and Service Level Management).

Working Conditions: 

• General office environment.
• This position will require off-hour escalations for incidents that occur outside of normal working hours.

Pay Transparency Statement:

UFG Insurance is committed to fair and equitable compensation practices. The base salary range for this position is $123,865 - $163,368 annually, which represents the typical range for new hires in this role. Individual pay within this range will be determined based on a variety of factors, including relevant experience, education, certifications, skills, internal equity, geography and market data. 

In addition to base salary, UFG Insurance offers a comprehensive total rewards package that includes:

• Annual incentive compensation
• Medical, dental, vision & life insurance
• Accident, critical Illness & short-term disability insurance
• Retirement plans with employer contributions
• Generous time-off program
• Programs designed to support the employee well-being and financial security.

This pay range disclosure is provided in accordance with applicable state and local pay transparency laws.