Payward - the parent company behind Kraken, NinjaTrader, Breakout, xStocks, Payward Services and CF Benchmarks - has spent the last 15 years building one of the most modern and globally accessible financial infrastructure platforms in the industry, built to advance an open, global financial system.
Before you apply, we encourage you to explore our culture page to understand what drives us and how we work.
Founded in 2011, Kraken is one of the world's longest-standing crypto platforms, trusted by over 10 million individuals and institutions across the globe. It offers spot trading, margin, futures, staking, and OTC services, with products built for both individual investors and institutional clients.
Join our engineering team as a Site Reliability Engineer focused on the shared telemetry platform that helps teams understand, operate, and improve production services. You will work across metrics, logs, traces, alerting, dashboards, and profiling systems that make our platform observable at scale.
As a member of the Telemetry team, you will help keep the systems that collect, store, query, and route operational data reliable and scalable. This is a hands-on role for an engineer who enjoys distributed systems, automation, observability, and solving production problems.
You will work with Software Engineers, Platform teams, Security Engineers, and SREs to improve operational practices and support mission-critical services. The role includes incident response, on-call, platform improvements, and helping teams use telemetry effectively.
Operate and improve the shared platform for metrics, logs, traces, alerting, dashboards, and profiling.
Maintain metrics collection, long-term storage, querying, dashboards, and alerting using Prometheus-compatible systems, VictoriaMetrics, Grafana, and modern alerting tools.
Operate log pipelines using Vector, Splunk, and Loki, including reliability, throughput, and troubleshooting.
Operate distributed tracing and profiling capabilities using Grafana Alloy, Tempo, OpenTelemetry, and Pyroscope.
Deploy and manage telemetry services using Terraform, Terragrunt, and container orchestration across multiple environments.
Troubleshoot missing data, slow queries, broken alerts, pipeline backpressure, and capacity issues.
Build reusable configuration and automation that helps teams manage dashboards, alerts, and telemetry integrations safely.
Participate in incident response and on-call, write runbooks, and improve the platform using what we learn from incidents.
3+ years of experience as a Site Reliability Engineer, Platform/Infrastructure Engineer, Observability Engineer, or similar production engineering role.
Comfortable managing production systems at scale that collect, process, store, and serve telemetry such as metrics, logs, traces, or profiles.
Experience with Prometheus or a Prometheus-compatible monitoring stack, including metrics collection, querying, and alerting.
Experience troubleshooting distributed production systems, including availability, latency, data flow, and capacity issues.
Experience with Infrastructure as Code, particularly Terraform, and CI/CD.
Experience operating containerised workloads with Nomad, Kubernetes, or similar platforms.
Solid scripting/programming ability and comfort using AI tools and agents (e.g., Claude) to accelerate delivery.
Strong incident response, documentation, and collaboration skills.
Experience with VictoriaMetrics, Grafana, Tempo, Loki, Vector, Splunk, Alertmanager, or OpenTelemetry.
Experience with PromQL or LogQL, dashboards or alerts as code.
Experience with maintaining operators and their related CRDs in Kubernetes.
Experience with Consul, Vault, AWS, and on-premises or datacentre infrastructure.
Experience operating high-volume logging, streaming, or data pipelines.
Experience making practical trade-offs between observability data volume, performance, and cost.
Background in highly regulated or financial services environments where change management and audit trails are critical.
Unless a specific application deadline is stated in the job posting, applications are accepted on an ongoing basis.
Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution.
We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.
Our commitmentPayward is powered by people from around the world and we celebrate the diverse talents, backgrounds, contributions, and unique perspectives that everyone brings to the table. We hire based on merit, seeking out people with the right abilities, knowledge, and skills for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgeable about crypto.
We may ask candidates to complete job-related skills or work-style assessments as part of our hiring process. These assessments evaluate competencies relevant to the role and are applied consistently across candidates for similar positions. Results are considered alongside experience and interviews, and are not the sole basis for any employment decision.
As an equal opportunity employer, we don't tolerate discrimination or harassment of any kind, whether based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status, or any other protected characteristic as outlined by federal, state, or local laws.
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Skills Required
- 3+ years experience as a Site Reliability Engineer, Platform/Infrastructure Engineer, Observability Engineer, or similar production engineering role
- Comfortable managing production systems at scale that collect, process, store, and serve telemetry (metrics, logs, traces, profiles)
- Experience with Prometheus or Prometheus-compatible monitoring stack (metrics collection, querying, alerting)
- Experience troubleshooting distributed production systems (availability, latency, data flow, capacity)
- Experience with Infrastructure as Code, particularly Terraform and Terragrunt
- Experience with CI/CD
- Experience operating containerised workloads with Nomad, Kubernetes, or similar platforms
- Solid scripting/programming ability and comfort using AI tools and agents (example: Claude)
- Strong incident response, documentation, runbooks, and collaboration skills
- Experience with VictoriaMetrics, Grafana, Tempo, Loki, Vector, Splunk, Alertmanager, or OpenTelemetry
- Experience with PromQL or LogQL and dashboards/alerts-as-code
- Experience maintaining operators and CRDs in Kubernetes
- Experience with Consul, Vault, AWS, and on-prem/datacentre infrastructure
- Experience operating high-volume logging, streaming, or data pipelines
- Background in regulated or financial services environments (change management, audit trails)
- Experience making trade-offs between observability data volume, performance, and cost
Kraken Digital Asset Exchange Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Kraken Digital Asset Exchange and has not been reviewed or approved by Kraken Digital Asset Exchange.
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Fair & Transparent Compensation — Pay is considered competitive for many roles, with strong total compensation reported for in‑demand technical and senior positions. Market‑aligned packages are highlighted across key functions, indicating the ability to reach top‑of‑market for certain hires.
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Equity Value & Accessibility — Equity grants are available for most roles, complemented by bonus programs and the option to receive a portion of pay in crypto. This ownership‑oriented design is positioned as part of the standard total compensation approach.
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Flexible Benefits — A remote‑first operating model, flexible time off, and a remote‑workstation setup bonus emphasize autonomy and location flexibility. Core benefits are framed to support distributed work across multiple regions.
Kraken Digital Asset Exchange Insights
What We Do
Kraken is one of the world’s longest-standing and most secure crypto platforms. Our mission is to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. Globally, Kraken clients trade more than 200 digital assets and 6 different national currencies, including GBP, EUR, USD, CAD, CHF, and AUD. Kraken was founded in 2011 and was one of the first platforms to offer spot trading with margin,, staking, regulated derivatives and index services. Trusted by over 10 million individuals, traders and institutions around the world, Kraken offers professional 24/7/365 client support along with one of the fastest, most performant trading platforms available. Kraken has set the industry standard for transparency and client trust, and was the first crypto platform to conduct Proof of Reserves. In 2024, Kraken ranked 12th in Newsweek's Global Top 100 list of Most Loved Workplaces. This recognition reflects our ongoing commitment to providing a flexible workplace that prioritizes wellbeing and career development. Kraken prioritizes client-centricity, security, and superior products, valuing merit and encouraging bold ideas within a transparent communication framework. Kraken offers a flexible, asynchronous, and globally remote work culture, allowing its employees (aka Krakenites) to balance team and personal needs. Kraken provides diverse learning and development programs, enabling Krakenites to chart their own professional paths in the crypto industry. Benefits include globally competitive compensation (with crypto payment options), flexible time off, wellness perks, and annual team retreats. Kraken's collaborative culture promotes authenticity, humility, and respect, encouraging candid interactions and valuing diverse perspectives from its global team. Crypto conviction is central to Kraken's ethos, driving product and service development. The company views challenges as opportunities for creative problem-solving, remaining adaptable in the fast-paced crypto industry. Kraken seeks individuals with an entrepreneurial spirit and a curious, self-starting approach to complex problems. The company fosters a culture of accountability and clear communication, valuing critical feedback for continuous improvement. Overall, Kraken's EVP reflects its commitment to building a bridge from traditional finance to crypto, both in its broader mission and in supporting employees transitioning to crypto careers.
Why Work With Us
Work at Kraken to be part of a mission-driven crypto revolution. Enjoy a flexible, remote-first culture that values bold ideas. Grow your career with competitive benefits and diverse learning opportunities. Join a collaborative team that embraces innovation, accountability, and globally inclusive perspectives.
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