Site Reliability Engineer (SRE)

IFS is a billion-dollar revenue company with 5000+ employees on all continents. We deliver award winning enterprise software solutions through the use of embedded digital innovation and a single cloud-based platform to help businesses be their best when it really matters–at the Moment of Service™.

At IFS, we're flexible, we're innovative, and we're focused not only on how we can engage with our customers, but on how we can make a real change and have a worldwide impact. We help solve some of society's greatest challenges, fostering a better future through our agility, collaboration, and trust.

We celebrate diversity and accept that there are so many different perspectives in this world. As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view.

By joining our team, you will have the opportunity to be part of a global, diverse environment; you will be joining a winning team with a commitment to sustainability; and a company where we get things done so that you can make a positive impact on the world.

We're looking for innovative and original thinkers to work in an environment where you can #MakeYourMoment so that we can help others make theirs.

If you want to change the status quo, we'll help you make your moment. Join Team Purple. Join IFS

A Site Reliability Engineer works within Cloud Operations to drive efficiency, reliability, and scalability, while also technically leading event, incident, case, and problem management, as well as service‑request fulfilment, to ensure the availability, security, latency, performance, efficiency, change management, monitoring, emergency response, and capacity planning of IFS Cloud services through close collaboration with architects, engineering & product development teams, account management, platform vendors and operations, provide ongoing support, and continuously improve operational processes. 

As a Site Reliability Engineer, you will be responsible for core activities including, but not limited to:    

• Solid knowledge of IFS products, architecture, and industry solutions, able to independently resolve medium-complexity issues. 

• Contributes to knowledge management (KBAs, SOPs) and utilizes IFS support tools effectively. 

• Solid understanding of IFS product versions, support policies, and scope, able to handle issues independently with occasional guidance. 

• Actively works toward achieving team and organizational goals, contributing to customer satisfaction by following SOPs, SLAs, and KPIs. 

• Efficiently triages and resolves issues, escalating as necessary, and owns issues to closure through collaboration with other teams. 

• Communicates proactively with resolver groups and customers, providing regular updates on issue resolution. 

• Ensures clear, concise, and timely communication tailored to the audience, following established guidelines. 

• Actively participates in mentoring and coaching, providing basic guidance to junior engineers. 

• Collaborates to address knowledge gaps and contributes to training efforts. 

• Solid understanding of how applications and solutions are used, with guidance from senior team members. 

• Good understanding of application installation, configuration, and administration, with some independence in handling technical tasks. 

• Solid working knowledge of cloud platforms (Azure/GCP/AWS), capable of handling standard tasks and configurations with some supervision. 

• Practical knowledge of Docker, containerization, and container orchestration tools. 

• Familiar with Azure Kubernetes Service (AKS) and able to manage basic containerized environments independently. 

• Proficient in Linux/Unix and Windows Server (2016 preferred but other versions will be considered) administration. 

• Competent in Azure VPN/Express Route and Cloud Service Routers. 

• Hands-on experience with Oracle DB and MS SQL Server. 

• Good understanding of ITIL, ServiceNow, Jira Service Desk, and knowledge management tools. 

• Fluent in English and Japanese

Interviews and selections are being made continuously. If you are interested, apply as soon as possible.

As a step in our recruitment process, all final candidates will undergo a background check, to get us an understanding of our future employees.

We respectfully decline all offers of recruitment and/or advertising assistance.

IFS Fact
IFS develops and delivers enterprise software for customers around the world who manufacture and distribute goods, build and maintain assets, and manage service-focused operations. The industry expertise of our people and solutions, together with a commitment to delivering value to every one of our customers, has made IFS a recognized leader and the most recommended supplier in our sector. Our team of 4,000 employees and growing ecosystem of partners support more than 10,000 customers around the world challenge the status quo and realize their competitive advantage. Learn more about how our enterprise software solutions can help your business today at ifs.com.