IFS is a billion-dollar revenue company with 6000+ employees on all continents. Our leading AI technology is the backbone of our award-winning enterprise software solutions, enabling our customers to be their best when it really matters–at the Moment of Service™. Our commitment to internal AI adoption has allowed us to stay at the forefront of technological advancements, ensuring our colleagues can unlock their creativity and productivity, and our solutions are always cutting-edge.
At IFS, we’re flexible, we’re innovative, and we’re focused not only on how we can engage with our customers but on how we can make a real change and have a worldwide impact. We help solve some of society’s greatest challenges, fostering a better future through our agility, collaboration, and trust.
We celebrate diversity and understand our responsibility to reflect the diverse world we work in. We are committed to promoting an inclusive workforce that fully represents the many different cultures, backgrounds, and viewpoints of our customers, our partners, and our communities. As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view.
By joining our team, you will have the opportunity to be part of a global, diverse environment; you will be joining a winning team with a commitment to sustainability; and a company where we get things done so that you can make a positive impact on the world.
We’re looking for innovative and original thinkers to work in an environment where you can #MakeYourMoment so that we can help others make theirs. With the power of our AI-driven solutions, we empower our team to change the status quo and make a real difference.
If you want to change the status quo, we’ll help you make your moment. Join Team Purple. Join IFS.
Job DescriptionAbout the Role – Site Reliability Engineer (SRE)
The Site Reliability Engineer (SRE) is part of the Unified Support organization within the Fulfillment & Provisioning team, reporting to the Fulfillment & Provisioning Delivery Manager. This role contributes to both operational execution and service delivery excellence.
The SRE is responsible for managing customer licensing requirements and provisioning cloud infrastructure, IFS products, and associated services in alignment with customer requests. The role ensures high service availability, maintains environment stability, and adheres to organizational standards, governance frameworks, and security best practices.
A strong customer-centric approach is essential, as the engineer will actively engage with customers, manage service requests, and address customer needs with professionalism, empathy, and a high standard of service delivery.
Additionally, the role requires a commitment to continuous learning and the ability to thrive in a fast-paced, rapidly evolving environment. The SRE will play a key role in driving automation and orchestration initiatives to improve efficiency, reliability, and timely service delivery.
Key Requirement:
Fluency in both English and Japanese is mandatory.
• Bachelor’s Degree in Computer Science, Information Technology, or a similar discipline.
• 5+ years of experience in the IT industry, including experience in a Site Reliability Engineer or similar role.
• Microsoft Azure certification (at least entry-level, e.g., AZ-900 or equivalent).
We believe that coming together as a community, in person, is important for innovation, connection and fostering a sense of belonging. Our roles have the right balance of remote and in-office working to enable flexibility for managing your life along with ensuring a real connection with your colleagues and the broader IFS community.
Skills Required
- Bachelor's Degree in Computer Science, Information Technology, or a similar discipline
- 5+ years of experience in the IT industry, including experience in a Site Reliability Engineer or similar role
- Microsoft Azure certification (at least entry-level, e.g., AZ-900 or equivalent)
IFS Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about IFS and has not been reviewed or approved by IFS.
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Retirement Support — Retirement support is presented as part of the package in North America through a 401(k) plan and references to pension/defined contribution arrangements in some contexts.
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Healthcare Strength — Healthcare coverage is described as available in some regions, including health, dental, life, and disability insurance offerings.
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Strong & Reliable Incentives — Variable pay elements such as monthly bonuses and profit sharing are described as meaningful in certain roles, with bonuses tied to performance outcomes like reduced downtime.
IFS Insights
What We Do
IFS develops and delivers enterprise software for companies around the world who manufacture and distribute goods, build and maintain assets, and manage service-focused operations. Within our single platform, our industry specific products are innately connected to a single data model and use embedded digital innovation so that our customers can be their best when it really matters to their customers – at the Moment of Service. The industry expertise of our people and of our growing ecosystem, together with a commitment to deliver value at every single step, has made IFS a recognized leader and the most recommended supplier in our sector. Our team of 5,000 employees every day live our values of agility, trustworthiness and collaboration in how we support our 10,000+ customers. Learn more about how our enterprise software solutions can help your business today at ifs.com. Follow us on Twitter: @ifs Facebook: www.facebook.com/ifsdotcom Instagram: www.instagram.com/ifsdotcom Visit the IFS Blog on technology, innovation and creativity: https://blog.ifs.com/
