Site Reliability Engineer (Hybrid)

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team.

Broadridge is growing! We are seeking a Site Reliability Engineer to join our team. We are looking for someone responsible for design, implementation, and operational support of the technical infrastructure for strategic Broadridge applications and services. We expect you to craft technical solutions and automated operational processes for the next generation Broadridge platforms for automation, availability, performance, scale and cost. We need someone to ensure the continuous health and reliability of the technical infrastructure, and the applications/services it supports, through Service Level Objectives (SLOs), metrics/Service Level Indicators (SLIs) and continuous operational process improvements.

We are made up of high performing teams that meet in person to learn and collaborate as needed. This role is considered hybrid, which means you’ll be assigned to a Broadridge office as well as given the ability to work remotely

Responsibilities:

• Works within and across teams to craft, develop, test, implement, and support technical solutions across a full-stack of development tools and technologies.

• Translates business requirements into technical designs, considering automation, availability, performance, scale and cost.

• Ensures technical & security practices along with Broadridge standards are adhered to in the design of technical infrastructure

• Participates in technical design sessions and works closely with multiple teams, including application development teams, infrastructure teams, vendors, and clients, if needed, to review the infrastructure designs for new projects.

• Delivers high quality technical infrastructure, on-time, following Broadridge processes.

• Provides estimates of all priority and non-priority projects along with recommended scope or schedule changes based on capacity and unforeseen challenges.

• Participates in technical implementation to ensure the quality of the infrastructure, automation and the overall efficiency of the SRE (Service Reliability Engineering) team.

• Tracks Service Level Indicators (SLI) to ensure the health of technical infrastructure and Broadridge services.

• Fixes production issues affecting Broadridge services as needed, taking appropriate corrective actions.

• Conducts preventative maintenance to ensure capacity, scaling, security and availability of Broadridge services.

• Understands dependencies between infrastructure components, vendor software, custom software and other parts of the processing stack that support Broadridge Services

• Collaborates with peers and other technical teams, such as development teams, architecture, database teams, storage teams, server teams, security teams to prevent and shorten production incidents.

• Defines Service Level Objectives (SLOs) for Broadridge Services

• Implements additional operational improvements for automation, monitoring and incident management to increase the reliability of Broadridge services.

• Guides more junior associates through established processes.

Qualifications

• 4-5+ years of experience with commercial service infrastructure at both a software and infrastructure level

• Functional skills – System Design and Architecture, DevOps / Deployment automation, Troubleshooting, Service Monitoring.

• Hardworking teammate who understands and respects personal & cultural differences

• Ability to work under pressure and be highly adaptable

• Strong written and communications skills for collaboration with various teams and upper management

• Solid analytical skills, especially in area of translating business requirements into technical design – with a continuous focus on aligning technical roadmap with the immediate and long-term Business strategy

• Able to adapt and embrace change and support business strategy and vision.

• Knowledge of next-generation design patterns/architecture like micro-services, layered pattern, cloud.

• Strong aptitude for learning new skills and new technologies.

• Bachelor’s degree in computer science, computer engineering, or in a related field preferred

• 4-5+ years of experience within a programming and application system environment, with solid experience and a working knowledge in the following technologies: OS: Linux, Windows; Automation: Terraform, Bladelogic, Chef, Jenkins, Ansible; Cloud: AWS, Azure; Scripting: Powershell, Perl, Shell Scripts preferred

Compensation Range: The salary range for this position is between $75,000 - $85,000. Broadridge considers various factors when evaluating a candidate's final salary including, but not limited to, relevant experience, skills, and education.

Bonus Eligibility: Bonus Eligible

Benefits Information: Please visit www.broadridgebenefits.com for more information on our comprehensive benefit offerings

Broadridge associates helped us envision our Connected Workplace - a work model that allows associates around the globe, dependent upon their role responsibilities, to take advantage of the benefits of both on-site and off-site work to support our clients, one another, and the communities where we live and work. Our Connected Workplace is grounded in the concept of FACS: Flexible, Accountable, Connected, and Supported, which is our commitment to our associates. FACS supports our strong culture and allows us to achieve business goals while supporting meaningful work-life integration for our associates.
We are dedicated to fostering a diverse, equitable, and inclusive environment and committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates can only do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company—and ultimately a community—that recognizes and celebrates diversity in all its dimensions.

Disability Assistance

We recognize that ensuring our long-term success means creating an environment where everyone is welcome, where everyone's strengths are valued, and where everyone can perform at their best. Broadridge provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including sexual orientation, gender identity or expression, and pregnancy), marital status, national origin, ethnic origin, age, disability, genetic information, military or veteran status, and other protected characteristics protected by applicable federal, state, or local laws. US applicants: Click here to view the "EEO is the Law" poster.

If you need assistance or would like to request reasonable accommodations during the application and/or hiring process, please contact us at 888-237-7769 or by sending an email to [email protected].