Site Operations Specialist

Job Summary

Lexmark is seeking a Site Operations Specialist (SOS) to join a passionate, Customer Focused Team supporting a large Retail Pharmacy customer's print environment across the United States. The SOS role plays a vital role in daily asset, consumables, and fleet management to ensure customer's’ stores are cared for with the highest level of customer service.

Responsibilities

• Perform daily fleet analysis to ensure activities are processed in a timely manner.
• Review consumables requests from store associates to determine immediate needs, providing feedback with best practices on a case-by-case basis.
• Monitor online status of ~30,000 printers, working with store associates via phone to bring offline devices online.
• Manage dedicated inbox for consumables requests and escalations by providing prompt feedback to Customer's Service Desk, Store Operations, and store associates.
• Continually evaluate processes to recommend and implement improvements to improve productivity, reduce costs, and improve customer satisfaction.
• Work with internal teams to monitor proactive consumables management (PCM) algorithm, recommending adjustments as needed.
• Responsible to build a high- trust relationship with multiple levels within the Client environment. 
• Work in partnership with Client, becoming a credible advisor for Lexmark's MPS program.
• Expected to consistently demonstrate and represent Lexmark brand according to our mission and guiding principles.

Experience and Background

• 1-2 years of customer facing experience preferred.
• Background in Managed Print Services (MPS) preferred.
• Experience working with Retail Pharmacy customers – as an employee, contractor, or vendor is a plus.
• Proficient using Microsoft tools, including Excel, PowerPoint, Outlook, and Teams.
• History working with large, cross functional teams.

Education

• Bachelor’s Degree (preferred)

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