- Coordinate and follow up on site inspection requests from clients and business partners.
- Develop personalized itineraries based on each visitor’s profile, interests, and objectives.
- Coordinate with the appropriate hotel departments to ensure a seamless experience throughout the visit.
- Confirm availability of showrooms, guest rooms, restaurants, event venues, and other areas to be presented.
- Ensure all facilities are in excellent condition and meet the hotel’s presentation and luxury service standards.
- Manage changes, special requests, and last-minute requirements in a timely and professional manner.
- Customer and service excellence orientation.
- Attention to detail.
- Effective communication.
- Strong interpersonal and relationship-building skills.
- Organization and follow-through.
- Commercial awareness and negotiation skills.
- Problem-solving abilities.
- Ability to work under pressure.
- Adaptability and sense of urgency.
- Cultural intelligence.
- Proactive and self-motivated approach.
- Executive-level presentation and professionalism.
- Ability to build and maintain long-term business relationships.
- Bachelor’s degree in Hospitality Management, Tourism, Business Administration, Marketing, Sales, or a related field.
- 2–3 years of previous experience in luxury hospitality, Sales, Groups & Conventions, Events, Guest Relations, Concierge, or client-facing roles.
- Previous experience working with VIP guests, travel agencies, corporate accounts, groups, or event planners.
- Advanced proficiency in English, both written and verbal.
- Excellent verbal and written communication skills.
- Proficiency in Microsoft Office.
- Strong knowledge of hotel operations and key hotel departments.
- Availability to conduct property tours and accommodate client visits outside standard business hours when operationally required.
Skills Required
- Bachelor's degree in Hospitality Management, Tourism, Business Administration, Marketing, Sales, or a related field
- 2–3 years of experience in luxury hospitality, sales, groups and conventions, events, guest relations, concierge, or client-facing roles
- Experience working with VIP guests, travel agencies, corporate accounts, groups, or event planners
- Advanced written and verbal English proficiency
- Excellent verbal and written communication skills
- Proficiency in Microsoft Office
- Strong knowledge of hotel operations and key hotel departments
- Availability to conduct property tours and accommodate client visits outside standard business hours when operationally required
Hilton Compensation & Benefits Highlights
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Wellbeing & Lifestyle Benefits — Go Hilton provides heavily discounted hotel stays for team members and extends access to family and friends, with up to 110 discounted nights and rates as low as $40 in some cases. Additional wellbeing resources include an Employee Assistance Program, mental-health support, caregiving resources, and programs like Thrive and sabbaticals.
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Retirement Support — A 401(k) is offered with a company match of 100% on the first 3% of eligible pay plus 50% on the next 2%. This structure provides meaningful employer support for long‑term savings.
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Parental & Family Support — New parents receive 4 weeks of fully paid parental leave, with birthing parents receiving an additional 8 weeks for a total of 12 weeks. Support extends to adoption assistance up to $10,000 per eligible child and resources for caregiving.
Hilton Insights
What We Do
Hilton (NYSE: HLT) is a leading global hospitality company with a portfolio of 28 world-class brands comprising more than 9,400 properties and nearly 1.4 million rooms, in 144 countries and territories. Dedicated to fulfilling its founding vision to fill the earth with the light and warmth of hospitality, Hilton has welcomed over 4 billion guests in its more than 100-year history. Named as the No. 1 World’s Best Workplace by Great Place to Work and Fortune, Hilton aims to create the best culture for its 500,000 team members around the world. Hilton has introduced industry-leading technology enhancements to improve the guest experience, including Digital Key Share, automated complimentary room upgrades and the ability to book confirmed connecting rooms. Through the award-winning guest loyalty program Hilton Honors, the more than 260 million Hilton Honors members who book directly with Hilton can earn Points for hotel stays and experiences money can't buy. With the free Hilton Honors app, guests can book their stay, select their room, check in, unlock their door with a Digital Key and check out, all from their smartphone.
Why Work With Us
Hilton is proud to be recognized as the World’s Best Workplace by Great Place to Work and Fortune. At Hilton, every job makes the stay. Team Members can make an impact, be themselves, build new skills, grow their careers, explore opportunities around the world, and enjoy people-first benefits like Go Hilton travel discounts.
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With more than 9,400 hotels and properties in 144 countries and territories, plus corporate offices and teams around the world, Hilton offers opportunities to build a career in destinations and communities worldwide.
