The Site Coordinator is accountable for the daily operations of a single-person site and is responsible for delivering contracted office services, including but not limited to copy services, courier services, managed print services, hospitality, imaging, and mail services.
Job Duties and Responsibilities- Manage the daily operations of a mailroom, copy center, or scanning facility.
- Operate office equipment, including:
- PCs
- Copiers
- Multifunction devices
- Imaging equipment
- Mailroom equipment
- May be responsible for:
- Courier services
- Reception services
- Switchboard operations
- Shipping and receiving
- Mail delivery and processing
- Serve as the primary point of contact with customers on a daily basis.
- Implement and manage Ricoh Service Excellence programs.
- Operate required equipment and software efficiently to meet service level agreements (SLAs).
- Support profitability goals by effectively utilizing company materials and supplies.
- Maintain routine site functions, including:
- Creating and completing work orders
- Monitoring contractors
- Conducting inspections
- Reporting facility-related issues
- Providing operational support as needed
- Coordinate with contracted vendors, facility management, and building occupants.
- Manage office supply inventory and reordering, as required.
- Coordinate conference room scheduling and A/V equipment resources, as needed.
- Maintain positive working relationships across departments through professional communication.
- Provide operational data and reporting to leadership and customers.
- Assist in preparing monthly customer reports.
- Ensure assigned financial responsibilities are met.
- Perform other duties as assigned.
- High school diploma or GED required.
- One (1) or more years of experience in a related field (B2B and/or technical environment).
- One (1) or more years of customer-facing experience.
- Demonstrated knowledge and understanding of technology.
- Strong tactical thinking and decision-making skills.
- Ability to present information to small groups.
- Moderate problem-solving abilities.
- Basic customer service skills.
- Basic technical aptitude.
- Effective written and verbal communication skills.
- Office environment with adequate lighting, ventilation, and a normal range of temperature and noise levels.
- Work assignments are varied and may require the ability to interpret, comprehend, and apply complex information, data, and instructions.
- Ability to prepare, communicate, and present diverse information effectively.
- Physical requirements may include:
- Walking
- Standing
- Bending
- Reaching
- Lifting and carrying objects up to 50 pounds
- Moderate manual dexterity required, including regular use of:
- Keyboard and computer equipment
- Calculators
- Hand tools
- Eye-hand coordination activities
The statements above are intended to describe the general nature and level of work performed by individuals assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, skills, efforts, or working conditions associated with the role.
Come Create at Ricoh:
If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.
Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.
Invest in Yourself:
At Ricoh, you can:
- Choose from a broad selection of medical, dental, life, and disability insurance options.
- Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
- Augment your education with team member tuition assistance programs.
- Enjoy paid vacation time and paid holidays annually
- Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.
Skills Required
- High school diploma or GED
- At least one year of experience in a related B2B or technical environment
- At least one year of customer-facing experience
- Demonstrated knowledge and understanding of technology
- Strong tactical thinking and decision-making skills
- Ability to present information to small groups
- Moderate problem-solving abilities
- Basic customer service skills
- Basic technical aptitude
- Effective written and verbal communication skills
- Ability to lift and carry objects up to 50 pounds
Ricoh Global Services Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Ricoh Global Services and has not been reviewed or approved by Ricoh Global Services.
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Healthcare Strength — Benefits are positioned as comprehensive, with medical, dental, and vision coverage plus life and disability protection as core components. Multiple plan choices are described, suggesting employees can tailor coverage to their needs.
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Retirement Support — Retirement benefits are a recurring strength, highlighted by a 401(k) program with company matching (described as 50% on the first 6% of base salary). Additional references to regular bonuses and contributions to retirement further reinforce the perceived value of the retirement offering.
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Leave & Time Off Breadth — Time-off benefits are described as a meaningful part of the total rewards package, including vacation, sick days, holidays, and PTO structures. Extra options such as purchasing additional vacation are also described, increasing perceived flexibility in time off.
Ricoh Global Services Insights
What We Do
Digital transformation is crucial for a business but complex to deliver. It’s so complicated that no single company can be expected to provide everything required to achieve success; but one company can ensure everything gets delivered. That’s why Ricoh works with best in class delivery partners to support us through the process of transforming your business into a digital business. As well as our partners, we offer access to our seventeen thousand engineers. They’re on the ground, around the world, ready and able to manage the complexity of transformation. Digital transformation moves so quickly, that you could redefine it on a daily basis. Ricoh provides the people, processes and technology to help your business evolve and embrace new ways of working.
